Job
Description
The Network & Acquirer Solutions (NAS) acts on behalf of the Enterprise (agnostic to Issuer and Acquirer) to develop and enable products and capabilities for the American Express Global Network (AEGN). The Network & ATM Settlement Operations Team within NAS, is primarily responsible for enabling funds between American Express (AXP) and GNS Partners or ATM Service Providers, managing the related contractual fees, and resolving ATM billing discrepancies or Disputes. Purpose of the Role The aim of the Settlement Solutions Team is to provide an exceptional service experience to our GNS and ATM Business Partners and to be a Centre of Excellence for settlement solutions related to these internal or external partners. Analyst, Network Settlement Solutions, whose role is to support key Network Settlement processes including performing critical activities related to ATM Network Exception Process whereby the person will be responsible for processing the adjustments within stringent timelines to ensure that the credits for non-dispensed ATM transactions reaches Cardmember on time. The role extensively contributes to ensuring that AXP brand is held in high regards by providing distinct customer experience through seamless processing of ATM Exceptions to Issuers which directly affects Cardmembers. Required to collaborate with the ATM Settlement Operations team based in UK to ensure a seamless One Team Two location strategy. Responsibilities: Drive Transformation and Process Improvements within the process consistently identifying opportunities to improve and drive forward initiatives related to servicing quality, TAT and ATM business In-depth knowledge on the processes related to ATM Follow up with key linkages to deliver on operational expertise, outstanding inputs, Customer Query Management Must be able to meet deadlines to provide quality customer service and ensure business targets are met with the minimum possible exposure Maintain 100% control & compliance matrix for the ATM Settlements Business High levels of Confidence to independently translate matrix relationships Support SOX Testing requirements and Audit requests Support BCP Planning and Testing, participate in any other BCP exercise as per NAS critical BCP plan. Demonstrated ability to make decisions, work we'll under pressure, meet deadlines, and adapt easily to frequent change. The person should independently be able to handle queries from teams like Controllership, GFO and Audit Groups. Strong Communication Skills, to interact seamlessly with internal and external Customers. Ability to work within a team environment and with diverse team members. Critical Factors to Success: Full time B. Com / Or Specialization in Commerce stream Advanced analytical skills, we'll organized, able to understand and communicate complex requirements and develop control recommendations. Working knowledge of ATM products, Operations, Services, and platform like Sales Force, MicroStrategy, NDM, GDM would be an added advantage. Get up to speed quickly and gain a good understanding of NSO Business and broad knowledge of ATM Operations. Strong analytical skill with the ability to identify the root cause of problems and have ability to exercise sounds judgment in support of team responsibilities. Proficient communicator with constructive written and verbal communication with a high level of customer focus. Good Teamwork ethic and Drive Results though Collaboration Accuracy levels at a high standard Computer literate (MS Word, Excel) Ability to recognize opportunities for process improvements and proactively drive change forward. Flexible and engaging team member with the ability to adapt to a constantly changing environment. Should have tenured 12 months or more in current role position. Academic Background: Graduates with 0-3 years of relevant work experience in Accounting, Operations Management, Risk and Compliance domain are welcome to apply for the role. Functional Skills/Capabilities: Finance Operations Accounting Analytics Communication Problem Solving Knowledge of Platforms: Salesforce GDM/NDM Power BI/Power Query Share point LUMI Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage Compliance Language : Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
