Support Executive for software

Job Summary:

Support Executives for software having sound computer knowledge and willing to learn can apply.

Qualifications:

BBA,BCA, BCOM,B,sc(Computer Science)( Fresher with sound computer knowledge and willing to work hard can also apply.

Responsibilities:

· Understanding the products and services provided by the company.

· Supporting the customer through an email and phone calls.

· Resolving customer complaints and queries.

· Providing detailed information to customers.

· Maintaining records of each phone call for future reference.

· Offering exceptional customer service and satisfaction.

· Following up with customers for any further information.

· Taking feedback from the customers.

· Contributing the work to the company’s knowledge base.

· Maintaining a healthy relationship with the clients.

Requirements:

· Bachelor’s degree in Business Administration or a related field.

· 1+ years of experience working as a Customer Support Executive or a similar position in the Customer Service department.

· Exceptional verbal and written communication skills.

· Understanding and working knowledge of Customer Relationship

· Phenomenal conflict-resolution skills.

· Good problem-solving abilities.

· A customer-oriented individual.

· Ability to meet deadlines and prioritize tasks.

· Outstanding interpersonal and organizational skills.

· Excellent phone etiquette and active listening abilities.

· A quick learner and exceptional ability to make decisions.

Job Types: Full-time, Permanent, Fresher

Pay: ₹6,000.00 - ₹10,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Shift:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person