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2.0 - 7.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Provide voice-based L1 technical support to end users Troubleshoot issues related to Windows OS, desktop hardware, printers, applications Handle login, connectivity, software installation queries Document all incidents, requests, and resolutions Required Candidate profile Escalate unresolved issues to L2/L3 teams Guide users through step-by-step technical troubleshooting Ensure SLAs &quality standards are met Excellent verbal communication and customer service skills Perks and benefits Perks and Benefits
Posted 2 months ago
1.0 - 3.0 years
1 - 3 Lacs
Mumbai, Ahmedabad, Bengaluru
Work from Office
provides technical assistance to users, either internal or external, regarding a company's software, hardware, or network systems.
Posted 2 months ago
1.0 - 3.0 years
1 - 3 Lacs
Mumbai
Work from Office
provides technical assistance to users, either internal or external, regarding a company's software, hardware, or network systems.
Posted 2 months ago
7.0 - 12.0 years
15 - 20 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
7+ Years of experience as Support Engineer into IT Sales. Proficiency in DMS (Distributor Management System) and SFA (Sales Force Automation) tools. Ability to manage escalations and work cross-functionally with internal teams and vendors. Required Candidate profile Coordinate with external vendors to track,close open issues. Perform ticket analysis to identify recurring problems,resolution patterns. Maintain Master Data Hygiene across systems. Perks and benefits To be disclosed post interview.
Posted 2 months ago
1 - 6 years
3 - 8 Lacs
Bengaluru
Work from Office
The candidate should have a technical acumen for L1 support engineer. The candidate should be a little outspoken and fluent in English. The candidate should not have any MTI.
Posted 2 months ago
3 - 6 years
3 - 6 Lacs
Chennai
Work from Office
Qualifications Must have a work experience in ASP.Net & MS SQL Server Experience in software development at least 3 years ASP.Net with C# & MS SQL Server Primary Responsibilities: Person will attend the customer L2 support tickets and change request tickets after completing revert to customer Person must have a knowledge on documenting the customer requirements. Training the end user or client on the final product as well as providing technical support whenever required. Making changes to existing web applications according to the feedback received from the end users or clients. In some cases, changes are also made in order to update the applications compatibility with the latest operating systems. Understanding the life cycle of software and determining any changes that may be needed as per the observations and feedback of software testing professionals. Work in accordance with applicable policies, processes, and procedures constituting the Information Security Management System.
Posted 2 months ago
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