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Support Services Management Teamware Solutions

3.0 - 6.0 years

3 - 7 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of...

Posted 3 months ago

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