7 Support Automation Jobs

Role: AMS Presales Lead Engineering Applications & AI Support Solutions Location: Any location in India Required Technical Skill Set: Deep understanding of Engineering applications landscape (PLM, CAD, CAE, ERP, MES, etc.) ITSM, ITIL, and AMS delivery models Expertise in AI/ML for support automation and analytics Cloud platforms, integration, and automation tools Experience with incident, change, and release management frameworks Must-Have: - Proven experience in presales for AMS/Engineering applications - Solution design and proposal management for support services - Strong estimation, pricing, and bid management skills - Excellent communication and presentation skills - Stakeholder managem...

Role & Responsibilities Oversee the operational aspects of the wireless infrastructure to ensure high availability and reliability. Partner with architecture, tooling, and deployment teams to ensure new implementations are production-ready and supportable. Advocate for and implement automation to reduce operational toil and improve efficiency. Monitor wireless network performance, identify improvement opportunities, and coordinate enhancements. Train and enable the network support team to manage the global wireless footprint effectively. Work closely with subject matter experts to resolve production issues quickly while maintaining customer satisfaction. Identify gaps in wireless operations ...

At BayRock Labs, you are part of a team that pioneers innovative tech solutions driving business transformation. As a leading product engineering firm in Silicon Valley, we offer full-cycle product development using cutting-edge technologies like AI, ML, and data analytics. Our collaborative and inclusive culture prioritizes professional growth and work-life balance, fostering an environment that values excellence, integrity, and innovation. As a Wireless Network SRE at BayRock Labs, your responsibilities include: - Owning and maintaining the operational aspect of the wireless infrastructure to ensure high availability and reliability. - Collaborating with architecture, tooling, and deployme...

Role -Wifi Networking Senior Wireless Network SRE The Network Support and SRE team is in search of a seasoned Wireless Network SRE to help actualize the SRE vision for our network infrastructure. This role demands a unique blend of hands-on expertise in network operations, engineering, and observability. A proficient Network SRE is dedicated to enhancing network operations, diligently working to minimize manual labor and achieve Service Level Objectives (SLOs). Our approach includes minimizing reactive operational tasks, conducting blameless postmortems, and proactively identifying and mitigating network risks to foster continuous improvement. This is crucial for ensuring client satisfaction...

As a seasoned Technical SRE lead for the Enterprise Network Operations and SRE team, your role will be crucial in actualizing the SRE vision for the network infrastructure. Your passion for the network and focus on user experience will drive you to solve problems hands-on, emphasizing network automation, observability, documentation, and operational excellence. **Key Responsibilities:** - Own the operational aspect of the network infrastructure, ensuring high availability and reliability. - Partner with architecture and deployment teams to ensure new implementations are supportable and align with production standards. - Advocate for and implement automation to enhance operational efficiency....

Role Overview: As an Intercom Implementation Expert at TransFunnel, you will be responsible for owning end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. Your role will involve designing and deploying advanced Intercom workflows for support automation, CSAT collection, and deflection strategies. Additionally, you will integrate Intercom with CRMs, telephony platforms, and other customer data platforms to optimize support chains and customer journey automation. Key Responsibilities: - Own end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. - Design and deploy advanced Intercom workfl...

About BayRock Labs Join BayRock Labs, a pioneering tech solutions provider driving business transformation through innovative product engineering in Silicon Valley. Leveraging cutting-edge technologies like AI, ML, and data analytics, we offer full-cycle product development. Our inclusive culture promotes professional growth and work-life balance, emphasizing excellence, integrity, and innovation. Be part of our team to work on groundbreaking projects and redefine possibilities in technology. The Network Support and SRE team seeks an experienced Wireless Network SRE to realize the SRE vision for our network infrastructure. This role requires expertise in network operations, engineering, and ...