4.0 - 6.0 years

0 Lacs

gurugram, haryana, india

On-site

The Role Responsible for ensuring value and viability of product investments. Discovering, validating, and delivering product solutions that provide value to our customers and our business. Key Responsibilities A Product Manager, will focus on: Determining the product objectives and outcomes that will drive our business forward. Understanding the needs of our customers from both a qualitative & quantitative perspective. Discovering the solutions that will deliver the most customer and business value. Key Areas Of Focus Build a deep knowledge of Treasury users and customers, including: Customer needs (understanding their jobs to be done, pain points, existing challenges across all Treasury ro...

Posted 2 months ago

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Senior Manager - Operations GlowTouch Technologies

8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Senior Manager of Operations at unifyCX in Mangalore, you will play a pivotal role in overseeing customer service and technical support operations. Your primary responsibilities will include leading end-to-end operations for tech support and customer service, ensuring service levels across all support channels meet defined SLA targets, and driving initiatives to enhance customer satisfaction metrics such as CSAT, FCR, and AHT. Your role will involve implementing and optimizing SOPs, workflows, and escalation protocols to ensure efficient resolution of customer queries. Additionally, you will collaborate with cross-functional teams to gather insights from customer interactions and drive ...

Posted 3 months ago

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