62 Support Analyst Jobs - Page 3

1+ year of experience working for Customer support, handling minimum of 40+ calls per day Good experience in identifying customer needs and helping customers towards resolution Handled US/other international customers Maintain a positive attitude and calmly respond to customer complaints Proven ability to adapt and work in high stress environments, as per business need Must be willing to work in US rotational shifts Candidates must be willing to work from office all 5 days Team player Career Level - IC0 Oracle Cerner is related to hire a Support Analyst Handling incoming calls from customers promptly and professionally Assisting customers with accurate information with inquiries, issues, or requests, and resolving them effectively Documenting Interactions of customer interactions, inquiries, complaints, or comments for future reference Adhering to predefined communication scripts or guidelines while interacting with customers Maintaining call quality standards, including call etiquette, accuracy, and customer service excellence Staying updated on product knowledge, company policies, and industry trends to provide accurate information and excellent service Achieving individual and team performance targets, such as call handling time, customer satisfaction ratings, call handling time, post call work aux Following company policies, procedures, and compliance regulations while performing job duties

Job Description We are seeking a skilled Tier 2 Support Analyst to join our team and provide technical support to our esteemed client, Tango . This role will be responsible for Triaging and resolving application-related issues while working directly with the client. The ideal candidate will have hands-on experience with IBM Tririga, particularly in reporting and workflow functionalities. Key Responsibilities: Act as the first point of contact for client-reported issues. Triage, troubleshoot, and resolve application issues based on predefined knowledge base and procedures. Collaborate closely with client on L2 Support issues and escalate issues to the development team (Tier 3) when necessary. Provide timely updates to the client on issue resolution status. Create and update knowledge base articles for recurring issues. Perform root cause analysis for recurring issues and recommend process improvements. Assist with testing and validating minor system changes or patches. Participate in client training sessions and knowledge transfers. Qualifications Skills Qualifications: 3-5 years of experience in Tririga application support or technical support roles. Hands-on experience with IBM Tririga Strong understanding of Tririga reporting and workflow configurations. Ability to triage and troubleshoot application issues independently. Excellent communication and client-handling skills. Strong analytical and problem-solving abilities. Experience in working with ticketing tools like Zendesk, Jira, or similar. Ability to work in a fast-paced environment and meet tight deadlines. Additional Information Immediate availability to join. Willingness to undergo rapid training on client-specific processes and applications. Work in shift timing between 3pm to 12am India time

Play a crucial role in supporting Private Bank Advisors and operating as an extension of the global team within the J.P. Morgan Private Bank as a Client Advisor Support Analyst. Be responsible for the sales lifecycle, from lead generation to client onboarding and engagement. Provide fully integrated intelligence, connecting all touch points across the client lifecycle to help promote new client acquisition as well as deepening of books of existing clients. Have strong knowledge of Asset Classes and suites of Funds offered through JPM and their overall strategies, which is put to good use to match the goals of Clients Investment needs. Work with Advisors through the entire sales lifecycle, including Banker Support, Lead Generation, Client Onboarding, Client Engagement, Management / Operational Support Prepare customized Client presentations for Investment Specialist s review meeting. Have a fundamental understanding of quantitative and qualitative data. Develop processes for following the markets through attending Morning Meetings other internal meetings and by reading internal and external publications to use current events to generate new opportunities and monitor books for deepening opportunities. Master understanding of Goals Based Analysis and Portfolio Insights. Be familiar with the bank s credit documentation, including the terms and conditions, the structure, and its relevance to a transaction. Resolve exceptions, open items, and transactional issues proactively and assist the team in preparing presentations and marketing materials, produce ad-hoc and regular management reporting, stress test scenarios, data analysis, and any other team initiatives. Required qualifications, capabilities and skills University degree holder (including MBA / CFA / CFP) and / or with 5+ years of professional experience in a similar capacity. Strong knowledge of Private Bank product offerings, asset class knowledge. Inclination to understand market dynamics and develop expertise. Excellent communication (written and verbal), analytical and organizational skills Excellent stakeholder engagements skills. Strong team management experience and ability to navigate matrix organization PowerPoint and Excel expertise required. Strong understanding of the needs and sensitivities of client management Absolute discretion when dealing with confidential matters. Able to work under minimal supervision; adaptable to work in demanding environment Detail-oriented and results-focused. Exceptional follow-up and follow-through skills. Should be flexible with EMEA /LATAM shifts

Description Global Support Specialist Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include: Provid ing Level 1 product support to customer issues Investigat ing , resolv ing , and provid ing root cause analysis on reported application issues Us ing SQL scripts for creating queries and troubleshooting stored procedures Us ing SQL profiler to identify the root cause Effectively communicat ing timely updates to customers through appropriate incident tracking tools Quickly establish ing rapport, gain ing and maintain ing credibility with diverse audiences Coordinat ing between customers, development team and internal support teams while working on customer issues. Efficiently coordinat ing with the internal and external stakeholders Work ing with the customers to gather product requirement, analyz ing and document ing before it is passed on to the product management team for next steps Escalat ing issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Follow ing established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties and Qualifications Under broad direction, provides remote technical support services to external and internal users of Landmark environment and applications on complex issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices. Resolves the end useraposs service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end useraposs workflow, understanding how the software is functioning and then proposing solutions that allow the end user to achieve their objective and go beyond, to optimize the way they are using the software. Service requests involve any questions regarding installations, configurations, complex data formatting and complex application functionality/workflows. Escalates unusual, novel, or extremely complex issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of multiple domain sciences and the use of software applications in more than one domain or across domains. Knowledge of domain software applications is acquired through previous experience (e.g., as a Support Analyst II), leveraging Halliburton knowledge base, and guidance of more senior analysts. Mentors Level I and Level II analysts. Requires an undergraduate degree and a minimum of 5 yearsapos experience. Concentration in geoscience, engineering, or computer science is preferred. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation . Location 6th Floor, Hibiscus Tower 2 Bu, Bangalore, Karnataka, 560103, India Job Details Requisition Number: 196660 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Landmark Software Services Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties and Qualifications Under broad direction, provides remote technical support services to external and internal users of Landmark environment and applications on complex issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices. Resolves the end useraposs service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end useraposs workflow, understanding how the software is functioning and then proposing solutions that allow the end user to achieve their objective and go beyond, to optimize the way they are using the software. Service requests involve any questions regarding installations, configurations, complex data formatting and complex application functionality/workflows. Escalates unusual, novel, or extremely complex issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of multiple domain sciences and the use of software applications in more than one domain or across domains. Knowledge of domain software applications is acquired through previous experience (e.g., as a Support Analyst II), leveraging Halliburton knowledge base, and guidance of more senior analysts. Mentors Level I and Level II analysts. Requires an undergraduate degree and a minimum of 5 yearsapos experience. Concentration in geoscience, engineering, or computer science is preferred. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation . Location 6th Floor, Hibiscus Tower 2 Bu, Bangalore, Karnataka, 560103, India Job Details Requisition Number: 196660 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Landmark Software Services Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

We provide trusted, objective advice and outstanding execution for companies around the world. If this resonates with your approach, then you ll soon feel welcomed and valued. It is our global approach to clients, transactions and project work, that creates diverse, inclusive teams that support our business and each other. We believe that our employees are critical to our success and are our most valuable asset. We seek individuals who have a winning track record of delivering innovative solutions and being a trusted partner to their clients. We invite you to explore global opportunities with us. M A Analyst at BDA HCMC BDA Partners ( BDA ) is a leader in cross-border investment banking, advising on acquisitions, divestments, JVs, capital raising, and restructuring involving Asia. BDA has been majority owned and managed by its employees since it was established in 1996. BDA has an extensive track record of providing independent advice to entrepreneurs, blue-chip corporate and financial sponsor clients from North America, Europe and Asia. BDA has teams of dedicated professionals located across Asia, the US and Europe with offices in New York, London, Mumbai, Singapore, Ho Chi Minh City, Hong Kong, Shanghai, Seoul and Tokyo. With more than 120 professionals, BDA has one of the largest and most experienced MA teams in Asia. BDA works across many sectors and has strong regional experience in Asia, with particularly deep expertise in the Chemicals, Consumer Retail, Healthcare, Industrials, Services, Sustainability and Technology sectors. Role of the Analyst BDA Partners is seeking a highly motivated experienced MA Analyst for its Ho Chi Minh City office. A career with BDA is an excellent opportunity to gain an expansive breadth of hands-on experience across sectors, focusing on MA (sellside and buyside) and capital raising. The prospective candidate will provide project management and execution support on complex transactions and prepare presentation materials to communicate key messages to clients and counterparties. Specific duties will include assistance in the preparation of financial models, valuation analysis, marketing documentation and research. Responsibilities Work with clients and participate in the execution of cross-border MA transactions Provide support to senior investment banking professionals to develop marketing leads and ideas to generate new business Define and prepare financial and technical analysis for various MA engagements, including buyside, sellside, corporate carve-outs, and cross-border MA situations Assist senior bankers in process management Support negotiations and preparation of key transaction documents Conduct due diligence and assess seller s and target s business plans, growth prospects and financial performance Perform valuation analysis and apply diverse methodologies, including comparable company, precedent transaction, leveraged buyout, and discounted cash flow analysis Attend and actively participate in meetings with client s senior team members A wide variety of other tasks to support the diverse activities of MA advisory Essential ( Core ) Competencies At least 1 year of MA experience and training in a similar role with another investment bank Experience working on MA sellside deals in the origination and execution phases Strong quantitative and accounting skills Experience working on cross-border mandates or in multicultural environments Strong work ethic, a team player, organized, self-disciplined, and high level of attention to detail Excellent interpersonal and communication skills Professional proficiency in English and Vietnamese Additional Asian foreign language fluency (Chinese, Cantonese, Japanese, Korean) welcome, but not required All information received will be kept in strict confidence and used only for employment-related purposes. Unfortunately, given the number of applications we receive, only short-listed candidates will be contacted for an interview. Financial Sponsor Support Analyst at BDA Mumbai BDA Partners is seeking to recruit a highly motivated Analyst for Financial Sponsors Group based at our Mumbai office. We provide an excellent opportunity to work with high profile clients in cross-border deals involving Asia as well as mid-market Indian transactions across selected sectors focusing on sell-side, buy-side and capital raising. BDA s Financial Sponsors Coverage Group is one of the broadest and deepest in Asia, with seven senior bankers dedicated to the Private Equity community in Asia and 20 coverage bankers covering globally. You will play a critical role in supporting and promoting Financial Sponsor Group (FSG) activities, with a focus on market insights, client engagement, data management, and marketing support for our MUM team. You will collaborate closely with MUM senior bankers and internal teams to deliver high-quality research, analysis, and materials, enhancing our client coverage and relationship management within the private equity clients. Key responsibilities: Maintain and update profiles for portfolio companies and sponsors Coordinate target pipeline decks for sponsor meetings Update the private equity brochure and standardize profiles for pitches Lead planning and execution of PE-related events Manage data sources and systems for tracking opportunities Use advanced tools (e.g., Capital IQ, Salesforce) to monitor trends and client activities Ensure Salesforce dashboards are updated for PE activities Collaborate with IT for live reporting and regular activity tracking Build relationships with stakeholders, ensuring alignment with FSG services Proactively meet coverage KPIs and coordinate coverage meetings Serve as liaison with global FSG and MUM team to support Indian fund coverage Monitor and strategize upcoming target mandates with key partners Conduct research on market trends and produce PE trend reports. Provide insights on buyer behavior, comps, and deal flow for focus funds Qualifications required We are interested in candidates who meet the following criteria. Prior experience in finance or banking is highly desirable. Personal Competencies: Commercial savviness to trace opportunities in client universe Energy and drive to support the further development of the FSG business Highly motivated, enthusiastic and shows initiative Knowledge of relevant financial sponsor product suite is preferred All information received will be kept in strict confidence and used only for employment-related purposes. Unfortunately, given the number of applications we receive, only short-listed candidates will be contacted for an interview M A Analyst at BDA Tokyo BDA Partners is seeking a highly motivated experienced MA Analyst for its Tokyo office. A career with BDA is an excellent opportunity to gain an expansive breadth of hands-on experience across sectors, focusing on MA (sellside and buyside). Professional proficiency in English and Japanese Additional Asian foreign language fluency (Mandarin Chinese, Cantonese, Korean) welcome, but not required

Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time Solutions Support Analyst. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenals core values of Ambition, Innovation, Integrity, and Teamwork. OVERVIEW: Working as Full-Time Solutions Support Analyst, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Answering and handling multiple phone calls daily o Troubleshooting technical issues with our Fastenal Solutions, customer facing technology offering which include support technical hardware and applications o Creating and logging service tickets o Responding to internal and external customer concerns while providing exceptional customer service o Learning, use and conduct technical training o Ensuring adherence to standards and policies of the organization REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o Possess or are working towards a Bachelors degree or Diploma o Possess at least 2 years of experience in customer support environment through both voice and chat channels o Excellent oral and written communication skills o Proficient using Microsoft Office Suite o Highly motivated, disciplined, self-directed and customer service oriented o Demonstrate strong problem solving, deductive reasoning and decision-making skills o Demonstrate strong organization, planning and prioritizing abilities o Learn and perform multiple tasks in a fast-paced environment o Work independently as well as in a team environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Willing to work over rotational and weekend shifts PREFERRED POSITION QUALIFICATIONS: o Prior experience in a call center environment ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As weve expanded across the world, weve retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you wont find a better fit than Fastenal. Solutions Support Analyst will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: You ll be Full-time Application Support Specialist to provide technical support services to our clients primarily based in North America and Canada. WHAT YOU LL DO: Serves as the primary point of contact for troubleshooting any application issues over e-mail, telephone and remote access. Keeps log of all the troubleshooting steps and tracks open tickets. Trains customers and peers on the use and support of our products. Communicates and resolves customer support issues in a timely manner. Investigates user s problems and develops solutions to complex issues. Communicates all comments and suggestions from our customers to the product development team. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Undertake regular training in both technical and interpersonal areas to facilitate best practice problem resolution. Keep up to date with new technology and methods. WHAT YOU LL NEED: 2-3 years of experience in technical support or information technology involving technical knowledge of company s products and services. Proficient in the use of a variety of web browsers (Chrome, Edge, Firefox, Safari) Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook) Ability to communicate technical information to nontechnical clients Strong verbal and written communication skills Self-motivated, good organizational skills, team player and ability to take initiative Ability to work after normal business hours to provide extended support services to clients worldwide. Preferred Skills: Previous work experience providing software or any other technical support by phone to clients based in USA/Canada. Desired Skills: Knowledge of Agency Commissions structure and Insurance Industry of USA with a background as a trainer/coach. Education: A Bachelors Degree in any stream Shift Hours: 12 Pm to 9 Pm IST / 2 Pm to 11 Pm, Weekends off, Fixed timings. WHAT S IN IT FOR YOU We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Provide IT Operational Support to the Business and monitoring the Infrastructure and Services24/7 shifting schedule, remotely connected through the Internet The Infrastructure Operations administrator (Analyst Level 2) will remotely manage supportrequests in an environment provided by CyberQ Group, the client and/or partner, managing aportion or the entire lifecycle of the support request Monitor client systems through various tools2 Communicate by email, phone, and messaging solutions3 Manage support request cases/tickets through various ITSM solutions4 Administer systems, servers and networks5 Document processes to develop or update6 Administrative tasks in producing reports and presenting to the team7 Participate in company events held periodicallyInfrastructure and operations equipment and resources can be with the client or a provider ofthe client or the partner The tools and methods to be used will depend on the client or thepartner

Role Overview We have an exciting opportunity for an Apprentice Support Analyst to join our growing Managed Services team. In this role you will work closely with our clients to deliver, support, and maintain high quality cloud-based solutions to help our customers become more successful. This is an ideal role for people who are passionate about creatively solving problems and delivering outstanding customer service. The Apprenticeship Scheme The apprenticeship takes place over an 18-month period where you will: Gain a nationally recognised qualification in applications support (Level 4 Apprenticeship Standard) Learn on the job alongside receiving external training and coaching. Develop experience across multiple projects, clients, and sectors. Broaden your understanding across key application support specialisms, such as: Providing advice, training, and support on technology applications Rolling out upgrades and new technologies internally and with customers Assist ing with planning of IT projects Responsibilities Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications. Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients. Support and manage incidents and service requests. Produce technical, and end-user friendly knowledge guidance & documentation. Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients. Contribute to initiatives and share knowledge as part of the FSP technical community. About you A-levels or equivalent (must have a level 2 GCSE in both English & Maths). Passionate about technology and driven to keep up to date with new and evolving technologies . Able to communicate technical concepts to non-technical people. Ambitious and eager to learn. Possess analytical skills, and capable of researching resolutions for new and unknown technical issues. Due to the nature of this role , successful candidates may need to undergo security clearance. To be eligible for this role you must have lived in the UK for at least 5 consecutive years. What we look for in our people Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Dedication to excellence and quality

Support Analyst-1 - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management: Lessons learned from activities are ensured to be documented and shared. Service Level Management: the performance management system is understood and alerts on cases of issues are set.