Req ID:490479At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Could you be the full-time Support Analyst Bid and Project Tools in Bangalore we're looking for
Your future role
Take on a new challenge and apply your technical support and process expertise in a cutting-edge field. You'll work alongside collaborative and proactive teammates.You'll be at the heart of supporting Alstom's ambitious PM2020 transformation program, which is redefining Bids & Projects management to make the company more fluid, agile, and project results-oriented. Day-to-day, you'll work closely with teams across the business (e.g., tool users, cross-functional teams, and central teams), diagnose and troubleshoot technical issues, and much more.You'll specifically take care of addressing user inquiries and documenting resolutions, but also conduct training sessions to enhance user experience.We'll look to you for:
- Acting as the primary point of contact for tool users, addressing technical inquiries via email or service requests
- Diagnosing and troubleshooting basic technical issues and providing step-by-step solutions
- Documenting and tracking customer interactions in our support system
- Collaborating with cross-functional teams to escalate and resolve advanced issues
- Conducting training sessions and workshops to improve users understanding of tools
- Continuously enhancing technical knowledge and staying updated on tool features and industry trends
All About You
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
- Advanced university degree in Engineering, Finance, or Information Technology
- Experience or understanding of project management principles
- Knowledge of enterprise IT tools (e.g., ServiceNow, JIRA, Remedy) and system administration tasks
- Familiarity with technical support processes, including SLAs, incident/request lifecycle, and escalation processes
- A customer-centric mindset with strong problem-solving skills
- Strong written and verbal communication skills, including the ability to document user guides, SOPs, and FAQs
- Willingness to work in different time zones and collaborate with diverse teams
- 13 years of experience in technical support or tool administration roles
- Fluency in English (other languages appreciated)
Things you'll enjoy
Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
- Enjoy stability, challenges, and a long-term career free from boring daily routines
- Work with new security standards for rail signalling
- Collaborate with transverse teams and helpful colleagues
- Contribute to innovative projects
- Utilise our flexible and inclusive working environment
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development, through award-winning learning
- Progress towards roles in functional or technical leadership
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.
