Key Responsibilities Make calls to identify potential clients interested in our AI tutoring services Build relationships by understanding client needs and explaining our AI solutions over the phone Use provided guidelines to effectively communicate our product benefits during calls Work towards meeting daily and monthly sales goals through consistent outreach efforts Share insights and strategies with colleagues to improve overall sales performance About Company: Supernova is a leading provider of an AI-powered spoken English program. Our innovative solution combines state-of-the-art AI technology with expert language instruction to revolutionize how individuals learn and improve their spoken English skills. With personalized, interactive lessons and real-time feedback, learners can enhance pronunciation, fluency, vocabulary, and overall communication skills. Our user-friendly program caters to all levels and empowers individuals for success in academics, careers, and social interactions in today's globalized world. Show more Show less
As a candidate for the position, you will be expected to possess excellent communication skills in both English and Tamil, with proficiency in reading and writing in both languages. A strong inclination towards teaching is essential for this role, as you will be responsible for providing feedback and reports to students on their daily assignments through chat, helping them track their progress and identify areas for improvement. Your role will also involve engaging with students through calls, making a minimum of 100 calls per day to keep customers engaged. You will motivate and encourage students via chats and calls, ensuring they remain enthusiastic and committed to their learning goals. Reporting any issues or difficulties students face with the Supernova program to the product team is crucial for continuous improvement. Handling inbound queries and complaints via chat in a professional and positive manner is part of your responsibilities. Reaching out to inactive students to re-engage them with the program and updating parents on their child's progress and performance are also key aspects of the role. Proactively assessing students" proficiency levels to ensure they are appropriately placed based on their skillset is vital to optimize their learning experience. Key Performance Indicators (KPIs) for this role include ensuring timely delivery of feedback and conflict resolution, maintaining high-quality scores in personalized feedback, achieving high levels of customer satisfaction, and responding promptly to all incoming queries and requests. Effective management of a high volume of student interactions and support cases, as well as maintaining a high retention rate, are essential for success in this position. About the Company: Supernova is a leading provider of an AI-powered spoken English program that combines advanced AI technology with expert language instruction. The innovative solution offers personalized, interactive lessons and real-time feedback to enhance learners" pronunciation, fluency, vocabulary, and overall communication skills. Catering to all levels, the user-friendly program empowers individuals for success in academics, careers, and social interactions in today's globalized world.,
As an intern at our company, you will be responsible for monitoring sales calls conducted by our sales representatives. Your day-to-day tasks will involve conducting call audits to evaluate the quality of the sales calls. Based on your evaluations, you will be required to prepare audit reports summarizing your findings. Our company, Supernova, is a renowned provider of an AI-powered spoken English program. We offer an innovative solution that combines cutting-edge AI technology with expert language instruction to transform the way individuals learn and enhance their spoken English skills. Through personalized and interactive lessons, as well as real-time feedback, our program enables learners to improve their pronunciation, fluency, vocabulary, and overall communication skills. Regardless of skill level, our user-friendly program equips individuals with the tools for success in academics, careers, and social interactions in today's interconnected world.,