Sunrise Info

Job Summary: We are seeking an experienced Telecalling Team Leader to join our dynamic customer support team. The ideal candidate will lead a team of telecalling executives while ensuring excellent customer service delivery and achieving business targets. Key Responsibilities: Lead and manage a team of telecalling executives Monitor daily calling activities and ensure quality standards Provide training and guidance to team members Handle escalated customer queries and complaints Achieve monthly targets for lead generation and conversions Prepare daily and weekly performance reports Conduct team meetings and performance reviews Ensure compliance with company policies and procedures Required Skills: Basic English communication skills Strong leadership and team management abilities Excellent telephone etiquette and communication skills Problem-solving and decision-making capabilities Computer literacy and CRM software knowledge Ability to work under pressure and meet deadlines What We Offer: Competitive salary package Professional growth opportunities Supportive work environment Performance-based incentives