About Company Sunjewels is a premier jewelry manufacturing company that has partnered with luxury brands and retailers since 1985. Operating across multiple facilities in Mumbai, Milan, London, and Jaipur, we are renowned for our innovation, commitment to excellence, and forward-thinking approach to sustainability and best practices. With an in-house product development team, we bring a design-centric and detail-oriented focus to our work. Our history is marked by successful collaborations with like-minded brands, delivering exceptional product quality and personalized service to customers worldwide. Sunjewels has proudly been a member of the Responsible Jewellery Council since 2013, reflecting our commitment to ethical practices and sustainability. Job Title: Key Account Manager Product Management & Sales Location: Mumbai, India (with occasional international and local travel) Job Summary The Key Account Manager will be the primary liaison for key clients, combining strong design acumen with business insight to manage product development, sales operations, and customer relationships. This role requires a proactive individual with a deep understanding of design and aesthetics, strong communication skills, and the ability to lead cross-functional collaboration to drive growth, efficiency, and customer satisfaction. Key Responsibilities: A. Business Development & Customer Service Serve as the main point of contact for key accounts, ensuring world-class customer service. Lead product development processes in collaboration with design and production teams. Ensure timely, high-quality delivery of samples and production orders. Develop growth strategies focused on both revenue generation and customer satisfaction. Research and identify new product/process opportunities to enhance customer offerings. Represent the company in customer meetings and international trade shows. Promote products/services by aligning them with client objectives and expectations. Deliver post-sale support and build long-term customer relationships. Analyze market trends, customer data, and competitor activities to identify growth opportunities and enhance the companys value proposition. Collaborate internally to align deliverables with customer expectations. Coach and develop team members from technical and managerial perspectives. Ensure accurate pricing and maintain profitability. Optimize end-to-end processes to improve efficiency and reduce lead times. B. Sales Operations Establish and monitor efficient sales operation systems with a focus on continuous improvement. Define competitive and profitable pricing strategies. Manage customer data, order processing, and invoicing with accuracy and timeliness. Oversee account management including payment collections and maintaining clean books. Forecast customer demand and align stock planning for components and finished goods. Drive backward planning and ensure on-time execution of product development and production milestones, implementing corrective actions when needed. Qualifications & Experience Bachelors degree in Jewelry Design, Product Design, or equivalent. Business operations knowledge is a plus. Minimum 8 years of experience in design/product development, with at least 2 years in a team leadership role. Proven track record of delivering high-quality service in Indian and international markets. Strong understanding of customer-centric operations and client relationship management. Working knowledge of SAP is desirable. Proficient in MS Excel; analytical mindset with a comfort in handling data. Strong aesthetic sense and design understanding is essential. Knowledge of foreign languages is an added advantage. Personal Attributes Flexible, enthusiastic, and proactive with a growth-oriented mindset. Exceptional communication and interpersonal skills. Detail-oriented and solution-focused. Creative and resourceful, with a passion for innovation. Strong presentation and sales acumen; able to represent the brand effectively. Open-minded and hands-on, ready to take on tasks of all sizes and types. Excellent networking skills and ability to build rapport with diverse stakeholders. Compensation: As per industry standards and experience.
Job Summary: We are seeking a skilled and detail-oriented CNC Machine Operator & Programmer with hands-on experience on Hurco & Makino machines. The ideal candidate should be proficient in using Esprit and Mastercam CAM software to develop precise and efficient machining programs. The role requires strong technical acumen, an eye for quality, and the ability to work independently in a fast-paced, high-precision manufacturing environment. Key Responsibilities: 1. Set up, operate, and monitor CNC machining centers (Hurco, Makino) to produce precision parts. 2. Program CNC machines using Esprit and Mastercam based on engineering drawings and specifications. 3. Read and interpret blueprints, technical drawings, and CAD models. 4. Optimize machining processes for accuracy, efficiency, and tool life. 5. Conduct first-piece inspection and ensure components meet quality standards. CNC MachineOperator & Programmer 6. Perform routine maintenance and troubleshoot issues related to CNC machines and software. 7. Maintain a clean and safe work environment, adhering to safety and quality protocols. 8. Collaborate with production and engineering teams to improve processes and reduce cycle times. 9. Document work done and maintain accurate job records. Key Skills & Competencies: 1. In-depth knowledge of CNC machine operations (Hurco, Makino, Willemin). 2. Strong command of Esprit and Mastercam programming software. 3. Ability to read and interpret complex technical drawings. 4. Precision machining, attention to detail, and problem-solving skills. 5. Familiarity with different toolings, fixtures, and materials used in high-precision manufacturing. 6. Basic knowledge of G-code and M-code programming. 7. Good communication and documentation skills. Educational Qualification: 1. ITI / Diploma in Mechanical or Production Engineering 2. Certification in CNC Programming (Esprit / Mastercam) preferred Preferred Experience: 1. Minimum 3 years of experience in operating and programming Hurco, Makino, or Willemin machines. 2. Prior exposure to precision components manufacturing (automotive, aerospace, medical, or jewelry industry preferred)
Role and responsibilities: 1. Perform preventive, predictive, and breakdown maintenance of press tools. 2. Inspect, repair, and reassemble stamping and forming tools. 3. Troubleshoot tool issues and ensure minimal machine downtime. 4. Maintain records of maintenance and spare inventory. 5. Participate in new tool design, development, and trials. 6. Supervise tool manufacturing and modifications as per specifications. 7. Optimize tool life and ease of maintenance. 8. Coordinate with internal teams and vendors for tool development. Knowledge, Skills and Abilities: 1. Excellent analytical and problem-solving skills 2. Knowledge of press tools (progressive, compound, and blanking tools). 3. Ability to read tool drawings, GD&T, and part drawings. 4. Proficient in tool regrinding, fitting, assembly practices. 5. Experience in hydraulic/pneumatic/mechanical press tool operations. 6. Knowledge of stamping process / Press machines / Tool mfg./ Heat treatment 7. Experience of handling different materials like copper alloys, brass, stainless steel, Aluminium etc. 8. Good Knowledge in conventional machines - lathe, milling, grinding etc. 9. Good knowledge in engineering material science. 10. Good Knowledge of Wire cut, Sinker EDM and CNC/VMC machines. 11. Good communication skill + knowledge on excel, word & PPT. Qualifications: BE/ Diploma (Mechanical, Tool & die making) -MSBTE, IGTR, IDTR, NTTF, GTTC.
Job Title: Assistant Manager CNC Maintenance Department: Engineering / Maintenance Location: Mumbai Reports To: Manager & Senior Manager - Maintenance Qualification: B.E./B.Tech Mechanical / Electrical / Mechatronics Experience: 5+ years in CNC maintenance (preferably in manufacturing, precision engineering, or tooling environment) Job Purpose: To ensure optimal performance, uptime, and reliability of CNC machinery through preventive and corrective maintenance, supporting uninterrupted production and minimizing downtime. Key Responsibilities: • Maintenance Planning & Execution: 1. Plan and execute preventive, predictive, and breakdown maintenance for CNC machines (e.g., VMC, HMC, turning centers, wire-cut, EDM). 2. Maintain and update maintenance logs, history cards, and service records. • Troubleshooting & Repairs: 1. Diagnose mechanical, electrical, and PLC faults on CNC machines. 2. Coordinate with OEMs and vendors for complex issues and spare part procurement. • Performance Monitoring: 1. Monitor machine performance using TPM/OEE metrics and take corrective actions. 2. Conduct root cause analysis (RCA) for frequent or major breakdowns and implement CAPA. • Process & System Improvement: 1. Support upgrades or retrofits of CNC equipment. 2. Recommend improvements for energy efficiency, machine life, and tooling compatibility. • Team & Compliance: 1. Guide and train junior technicians. 2. Ensure adherence to safety, 5S, and ISO/TPM/Lean practices in the maintenance area. Key Skills & Competencies: • In-depth knowledge of CNC machine operations, controls (Fanuc, Siemens, Mitsubishi), and mechanics. • Hands-on experience with hydraulic, pneumatic, lubrication, and electrical systems. • Familiar with TPM principles, maintenance KPIs, and continuous improvement methodologies. • Good communication and vendor coordination skills. • Analytical mindset with problem-solving abilities. Desirable Qualifications (Optional): • Certification in CNC programming or maintenance. • Exposure to Industry 4.0 tools or CMMS systems
Product Development Executive Location Mumbai Mumbai Job Level Executive Roles Responsibilities Responsible for product development of key accounts and providing highest possible level of service to the customer Responsible for meeting customers development needs by Ensuring timely and in quality delivery of samples Ensuring making all samples as per customer requirements and specifications. Conduct research to identify new products / processes. Represent the company at customer meetings to understand client s development needs Promote the company s products/services addressing or predicting clients objective Using knowledge of the market and competitors, identify and develop the company s USP and differentiator Provide trustworthy feedback and after-sales support. Build long-term relationships with new and existing customers. Data Analysis should be good with numbers and be able to make sense with large amount of data in order to come up with business insights Liaising with employees at all levels and functions to provide the required support to the customer Training and development of the team from technical and managerial points of view for the long term Qualifications, knowledge and experience Graduate in Design (Jewelry / Product design) At least 2-3 years of experience Dealing with international market An understanding of Design and Aesthetics technical aspects is a must Deep understanding of customer orientation and ability to meet and exceed customer expectations Familiarity with SAP, which is our operating platform. Could be an added advantage Should have average to good MS- Excel skills Foreign language knowledge would be an added advantage Personal attributes: Flexible, proactive, enthusiastic and committed Mind-set and outlook positioned for growth Strong communication skills Attention to detail Problem solving ability Creativeness and resourceful: implementing newer ways that lead to increased efficiency and optimum use of available resources Finally, very open-minded: we currently work with ideas and thought processes that may seem very contrary to accepted views. No task can be too small