Suma Cafe

Job Title Barista Location Vadodara, Gujarat Employment Type Full time About the Role The barista prepares and serves high-quality coffee, tea, and specialty beverages while delivering friendly, efficient customer service in a clean, safe, and well-organized café environment. The role requires consistency, attention to detail, and the ability to thrive during rush periods. Key Responsibilities • Prepare and serve espresso-based and brewed beverages to recipe standards (e.g., espresso, cappuccino, latte, cold brew, pour-over, teas, specialty/seasonal drinks). • Greet guests, explain the menu, answer ingredient/allergen questions, and make recommendations. • Take orders accurately at POS, process payments (cash/cards), and manage order flow. • Steam and texture milk to specification; calibrate grinders and dial-in espresso shots. • Maintain cleanliness and sanitation of bar, equipment, utensils, seating, and condiment areas; follow food safety and hygiene SOPs. • Restock supplies (beans, milk/alternatives, syrups, cups/lids, pastries); rotate stock (FIFO) and track low items. • Perform opening/closing duties, including equipment startup/shutdown and end-of-day cleaning. • Monitor equipment performance; report maintenance needs and follow cleaning schedules for grinders and espresso machines. • Support pastry/food handling (warming, plating) per guidelines. • Manage customer feedback and resolve issues promptly and professionally. • Uphold brand standards for quality, speed, hospitality, and café appearance. Required Qualifications • Prior experience as a barista or in a fast-paced customer service role preferred. • Working knowledge of espresso extraction, milk texturing, and common brew methods, or willingness to learn. • Solid cash handling and basic math skills. • Ability to stand for long periods; lift up to 25 lbs; work early mornings, evenings, weekends, and holidays as needed. • Strong communication, teamwork, and time-management skills. Preferred Qualifications • Specialty coffee knowledge (espresso theory, brewing ratios, grinder calibration). • Familiarity with alternative milks and basic latte art. • Food safety certification (e.g., local authority certification) or ability to obtain within 30 days. • Experience with POS systems and high-volume café operations. Key Competencies • Customer focus and hospitality mindset • Attention to detail and consistency • Speed and efficiency under pressure • Cleanliness and food safety discipline • Problem-solving and adaptability • Team collaboration and reliability Performance Metrics • Beverage quality and consistency (dial-in accuracy, taste standards) • Ticket times and peak-hour throughput • Customer satisfaction scores and repeat business • Compliance with cleanliness and safety audits • Accuracy in orders and cash handling • Attendance and teamwork contributions Schedule Rotational shifts, including weekends and holidays; opening and closing shifts as assigned. Compensation and Benefits • Competitive hourly pay plus tips • Staff beverages and meal discounts • Training and development in specialty coffee • Health benefits/PF/ESI, leave policy, incentives – customize as applicable Reporting To Store Manager / Café Supervisor / Head Barista Equal Opportunity Your Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.