We are looking for an experienced Senior Implementation Specialist with deep expertise in the life sciences industry to lead and execute complex implementations of our technology solutions. This role requires a seasoned professional with over 10 years of implementation experience, strong technical knowledge, and a proven track record in the life sciences domain. The ideal candidate will ensure seamless deployment, integration, and optimization of Freya Fusion, managing both client expectations and regulatory requirements. Key Responsibilities: Project Leadership : Lead the end-to-end implementation of Freya Fusion, overseeing all phases from project scoping and requirements gathering to configuration, testing, and go-live. Client Relationship Management : Act as the primary point of contact for clients, offering expert guidance, managing expectations, and consistently maintain positive relationships to ensure successful adoption of Freya Fusion. Solution Configuration : Collaborate closely with technical teams to configure Freya Fusion according to client specifications, ensuring integration with existing enterprise systems and compliance with industry standards. Data Migration & Compliance : Manage and execute data migration strategies, conducting thorough data validation to ensure accuracy and compliance. Detailed Project Planning : Develop and maintain comprehensive project plans, including timelines, resource allocations, and milestones, while actively identifying and mitigating risks. Regulatory Compliance : Ensure all implementations meet global regulatory standards relevant to the life sciences industry (FDA, EMA, GxP, etc.), maintaining clear documentation for compliance and audit purposes. Client Training & Post-Implementation Support : Conduct training sessions, develop user guides, and provide continued support to clients to facilitate seamless onboarding and system adoption. Process Improvement : Collaborate with internal teams to continuously improve implementation processes, sharing insights to enhance client satisfaction and optimize solution delivery. Required Qualifications: Educational Background : Bachelors degree in Life Sciences, Computer Science, Information Systems, or a related field. Advanced degrees or certifications in Project Management (PMP) or Life Sciences regulatory standards are preferred. Extensive Experience : 10+ years of experience in software implementation (SAAS -Preferred), with at least 5 years focused in the life sciences industry (pharmaceuticals, biotech, MedTech, etc.). Technical Expertise : Strong background in implementing SaaS platforms in regulated environments; experience with Regulatory systems/tools in Life Sciences or similar RIMS or regulatory platforms is highly desirable. Project Management Skills : Demonstrated expertise in project management and handling complex, high-stakes projects, using tools like JIRA, Asana, or MS Project. Regulatory Knowledge : In-depth understanding of life sciences regulations and standards, including FDA, EMA, and GxP requirements. Exceptional Communication and Negotiation Skills : Outstanding client-facing skills with the ability to convey complex technical information to a diverse audience. Problem-Solving & Adaptability : Skilled at troubleshooting and resolving client-specific challenges with a flexible, solutions-oriented approach. Preferred Qualifications: Previous experience with SAAS platforms in Life Sciences or equivalent regulatory and compliance platforms. Proven track record in leading system integrations, data migrations, or configuration management in SaaS environments. Experience working within an Agile framework and Linear Framework

Must Have: Experience in handling Clients and Stakeholder interactions. Well versed with CSV and GxP process and ability to adopt to client Process, systems and documentation needs like Test Protocol, Test Plan, Test Strategy, IQ/OQ/PQ scripts, RTM, Test Summary Report etc., Understanding of various SDLC methodologies(Agile, Waterfall, V) Flexibility to Work as per Customer timings Generate Automation Test Strategy for applications deployed on Cloud. ( Public and Private cloud) Automate scripts using a given Selenium-based framework, Serenity based BDD framework or any open-source tools. Working experience in testing Restful Webservices and APIs using frameworks or tools like POSTMAN, Rest API, etc. Analyze requirements, perform impact analysis, and regression analysis, and communicate with stakeholders on the need for changes in requirements. Perform Risk Analysis of Project & automation deliverables and work towards mitigation plans. Good experience with various testing types like Functional, Regression, UI/ Usability, Integration testing, etc., Hands-on experience using ADO or any test management tools. Good to Have: Experience in Programming or scripting languages (Java/JS etc.,). Experience in designing automation frameworks (POM, Cucumber BDD, etc.,.). Experience working on CAPAS, Incident Management, FMEA Risk Assessment, Functional Risk Assessment etc., Experience with Vulnerability testing (VAPT). Knowledge of Performance testing using Jmeter or any open-source tools. Idea on Generative AI for testing. An idea of estimation techniques for Automation testing efforts (Design and Execution). Experience in testing and test planning of CI/CD-based solutions through tools like Azure DevOps.

Role & responsibilities Directly responsible for 2 to 3 Team Leads who will internal see 25 to 30 editors Ensure implementation of quality producers. This includes roll out of new procedures, keeping the team updated on client specifications Collaborate with other departments regarding policies and procedures Involvement in QA research and feedback. Channeling internally and externally through: timely follow-up with individuals or/ and the team to ensure the issue at hand is fully addressed and understood Suggest corrective and preventive actions Analyzing error trends and using the data to ensure the targeted group has received the required refresher/training o To improve the overall quality of deliverables by the team and come up with initiatives that increase overall quality and productivity • Identify areas of improvement in team by: o Regularly review and analyze error trends and other quality issues and implement corrective and preventive solutions o Regularly review the QC procedures they are up to date o Improve efficiency o Encourage and implement automation • Ensure the team is updated on the latest software updates and collaborate with the Process Lead/SME to suggest improvements • Represent the QC team in relevant meetings and calls • Team metrics and data organization: o To maintain the teams metrics and present them at monthly performance reviews o Ensure this data is used to display current performance and to ensure adequate capacity for projected volumes o To share this data with team management and the team to improve overall performance • Training and Documentation: Work with trainers and documentation representatives and management: o Organize the training plan for new recruits o Schedule refresher training for the team o Ensure all QC documentations are up to date o Assess documents on a quarterly basis to ensure they are in accordance with Deluxe, client and department expectation • Enforcement: o Ensure all relevant trackers are accurately updated by the team o Ensure that Team Leads are accurate and prompt with their task o To also ensure that established procedures are followed by the team and enforced regularly by the Team Leads • Be involved in business continuity and succession planning, ensuring the next generation of leaders are well groomed, think and act in the desire fashion: o To chart out team members growth in the company, along with Team Leads and managers, and plan for future growth and numbers, promotions, etc, and groom them in accordance with this plan o Work with senior employees individually, if possible, on projects that can bring out their strengths and allow them to develop o Monitor how Team Leads plan their tasks and provide guidance on delegation of tasks and grooming, when required • To ensure smooth and effective communication within the team • Maintain discipline within the team with respect to schedule adherence • To motivate the team and ensure high morale. Work with Leads, managers, and HR, to assure employee engagement are heard and addressed • Conduct annual appraisals of the three Team Leads and participate in the appraisals of team members by the leads • Recognize and reward team members’ accomplishments, through various award nominations • To groom backups to take for all tasks Preferred candidate profile Preferably from BPO/KPO or media industry with minimum of 6 plus years of relevant qc management experience with team management role, should have been part of stakeholder management, involved in corrective and preventive qc measures , mentoring, performance evaluation of teams of qc edits. must be willing to work in all shifts and open to work in bangalore , all days work from home.