We are looking for an experienced Senior Implementation Specialist with deep expertise in the life sciences industry to lead and execute complex implementations of our technology solutions. This role requires a seasoned professional with over 10 years of implementation experience, strong technical knowledge, and a proven track record in the life sciences domain. The ideal candidate will ensure seamless deployment, integration, and optimization of Freya Fusion, managing both client expectations and regulatory requirements. Key Responsibilities: Project Leadership : Lead the end-to-end implementation of Freya Fusion, overseeing all phases from project scoping and requirements gathering to configuration, testing, and go-live. Client Relationship Management : Act as the primary point of contact for clients, offering expert guidance, managing expectations, and consistently maintain positive relationships to ensure successful adoption of Freya Fusion. Solution Configuration : Collaborate closely with technical teams to configure Freya Fusion according to client specifications, ensuring integration with existing enterprise systems and compliance with industry standards. Data Migration & Compliance : Manage and execute data migration strategies, conducting thorough data validation to ensure accuracy and compliance. Detailed Project Planning : Develop and maintain comprehensive project plans, including timelines, resource allocations, and milestones, while actively identifying and mitigating risks. Regulatory Compliance : Ensure all implementations meet global regulatory standards relevant to the life sciences industry (FDA, EMA, GxP, etc.), maintaining clear documentation for compliance and audit purposes. Client Training & Post-Implementation Support : Conduct training sessions, develop user guides, and provide continued support to clients to facilitate seamless onboarding and system adoption. Process Improvement : Collaborate with internal teams to continuously improve implementation processes, sharing insights to enhance client satisfaction and optimize solution delivery. Required Qualifications: Educational Background : Bachelors degree in Life Sciences, Computer Science, Information Systems, or a related field. Advanced degrees or certifications in Project Management (PMP) or Life Sciences regulatory standards are preferred. Extensive Experience : 10+ years of experience in software implementation (SAAS -Preferred), with at least 5 years focused in the life sciences industry (pharmaceuticals, biotech, MedTech, etc.). Technical Expertise : Strong background in implementing SaaS platforms in regulated environments; experience with Regulatory systems/tools in Life Sciences or similar RIMS or regulatory platforms is highly desirable. Project Management Skills : Demonstrated expertise in project management and handling complex, high-stakes projects, using tools like JIRA, Asana, or MS Project. Regulatory Knowledge : In-depth understanding of life sciences regulations and standards, including FDA, EMA, and GxP requirements. Exceptional Communication and Negotiation Skills : Outstanding client-facing skills with the ability to convey complex technical information to a diverse audience. Problem-Solving & Adaptability : Skilled at troubleshooting and resolving client-specific challenges with a flexible, solutions-oriented approach. Preferred Qualifications: Previous experience with SAAS platforms in Life Sciences or equivalent regulatory and compliance platforms. Proven track record in leading system integrations, data migrations, or configuration management in SaaS environments. Experience working within an Agile framework and Linear Framework

Must Have: Experience in handling Clients and Stakeholder interactions. Well versed with CSV and GxP process and ability to adopt to client Process, systems and documentation needs like Test Protocol, Test Plan, Test Strategy, IQ/OQ/PQ scripts, RTM, Test Summary Report etc., Understanding of various SDLC methodologies(Agile, Waterfall, V) Flexibility to Work as per Customer timings Generate Automation Test Strategy for applications deployed on Cloud. ( Public and Private cloud) Automate scripts using a given Selenium-based framework, Serenity based BDD framework or any open-source tools. Working experience in testing Restful Webservices and APIs using frameworks or tools like POSTMAN, Rest API, etc. Analyze requirements, perform impact analysis, and regression analysis, and communicate with stakeholders on the need for changes in requirements. Perform Risk Analysis of Project & automation deliverables and work towards mitigation plans. Good experience with various testing types like Functional, Regression, UI/ Usability, Integration testing, etc., Hands-on experience using ADO or any test management tools. Good to Have: Experience in Programming or scripting languages (Java/JS etc.,). Experience in designing automation frameworks (POM, Cucumber BDD, etc.,.). Experience working on CAPAS, Incident Management, FMEA Risk Assessment, Functional Risk Assessment etc., Experience with Vulnerability testing (VAPT). Knowledge of Performance testing using Jmeter or any open-source tools. Idea on Generative AI for testing. An idea of estimation techniques for Automation testing efforts (Design and Execution). Experience in testing and test planning of CI/CD-based solutions through tools like Azure DevOps.

Role & responsibilities Directly responsible for 2 to 3 Team Leads who will internal see 25 to 30 editors Ensure implementation of quality producers. This includes roll out of new procedures, keeping the team updated on client specifications Collaborate with other departments regarding policies and procedures Involvement in QA research and feedback. Channeling internally and externally through: timely follow-up with individuals or/ and the team to ensure the issue at hand is fully addressed and understood Suggest corrective and preventive actions Analyzing error trends and using the data to ensure the targeted group has received the required refresher/training o To improve the overall quality of deliverables by the team and come up with initiatives that increase overall quality and productivity • Identify areas of improvement in team by: o Regularly review and analyze error trends and other quality issues and implement corrective and preventive solutions o Regularly review the QC procedures they are up to date o Improve efficiency o Encourage and implement automation • Ensure the team is updated on the latest software updates and collaborate with the Process Lead/SME to suggest improvements • Represent the QC team in relevant meetings and calls • Team metrics and data organization: o To maintain the teams metrics and present them at monthly performance reviews o Ensure this data is used to display current performance and to ensure adequate capacity for projected volumes o To share this data with team management and the team to improve overall performance • Training and Documentation: Work with trainers and documentation representatives and management: o Organize the training plan for new recruits o Schedule refresher training for the team o Ensure all QC documentations are up to date o Assess documents on a quarterly basis to ensure they are in accordance with Deluxe, client and department expectation • Enforcement: o Ensure all relevant trackers are accurately updated by the team o Ensure that Team Leads are accurate and prompt with their task o To also ensure that established procedures are followed by the team and enforced regularly by the Team Leads • Be involved in business continuity and succession planning, ensuring the next generation of leaders are well groomed, think and act in the desire fashion: o To chart out team members growth in the company, along with Team Leads and managers, and plan for future growth and numbers, promotions, etc, and groom them in accordance with this plan o Work with senior employees individually, if possible, on projects that can bring out their strengths and allow them to develop o Monitor how Team Leads plan their tasks and provide guidance on delegation of tasks and grooming, when required • To ensure smooth and effective communication within the team • Maintain discipline within the team with respect to schedule adherence • To motivate the team and ensure high morale. Work with Leads, managers, and HR, to assure employee engagement are heard and addressed • Conduct annual appraisals of the three Team Leads and participate in the appraisals of team members by the leads • Recognize and reward team members’ accomplishments, through various award nominations • To groom backups to take for all tasks Preferred candidate profile Preferably from BPO/KPO or media industry with minimum of 6 plus years of relevant qc management experience with team management role, should have been part of stakeholder management, involved in corrective and preventive qc measures , mentoring, performance evaluation of teams of qc edits. must be willing to work in all shifts and open to work in bangalore , all days work from home.

Role & responsibilities Develop and implement a scalable sales strategy aligned with business goals. Lead and scale B2B sales across industries and innovation domains Build and manage a high-performing sales team Own end-to-end revenue targets and sales operations Identify new business opportunities and close high-value deals. Create GTM strategies for both Consulting services and Startup Accelerator Nurture relationships with enterprise clients, ecosystem partners, and key decision-makers. Close strategic partnerships with startups, corporates, and VCs Collaborate with leadership to shape service offerings and impact metrics Collaborate with venture partners, mentors, and institutional funders to drive startup pipeline growth. Define, track, and report on KPIs, conversion funnels, and ROI metrics. Preferred candidate profile We are looking for a strategic and high-performing sales leader to drive growth across our services and our startup accelerator platform. This role requires a leader with a strong consultative sales background, experience in high-impact partnerships, and the ability to drive revenue in diverse business verticals. This is not just another sales role this is an opportunity.10+ years in sales / business development, preferably in consulting, startup ecosystems, or innovation-led organizations. Experience selling high-value services, building long-term client relationships, Strong network across corporate CXOs, founders, and startup stakeholders, Industry bodies. Strategic thinker with a get-it-done mindset Excellent communication, negotiation, and leadership skills. Be part of a company thats transforming organizations & accelerating startup growth Work with founders, investors, and thought leaders across industries Purpose-driven culture with autonomy, creativity, and rapid growth

Role & responsibilities To be a brand evangelist for Deluxe, in how the communication is done with external parties, on social media and in marketing decks. To build and maintain marketing decks for various regions as needed in a timely manner. To work in newsletters for various regions, reach out to HR and Business to understand current events within the office to feed into the newsletter To maintain and publish social media posts for Deluxe by adhering to the corporate communications framework set in the company. To be present in person to ensure the needs of the marketing team are met during events and gatherings in the office. To be in tune with whats happening in the industry, suggest and enable industry event participation for employees, cover the same on social media. To monitor social media trends, SEO for brand adoption and hiring, and enable Deluxe to be visible in the India market. Proactively collaborating with business leaders on areas where we can improve from a marketing standpoint. Communicating marketing initiatives with business leaders regularly, measuring success with data-driven approach like number of posts, events, reactions, time taken to post from event occurrence etc. Preferred candidate profile - Bachelor's degree in marketing, media production, communications, or a related field preferred. Proven experience of 8 years and above in social media marketing, SEO and other marketing activities. Excellent communication skills, written and verbal. Flexible to meet the needs of the role, to attend events onsite or other locations. Confidence in dealing with executive management, leadership and ability to speak in townhalls and large gatherings.

Role & responsibilities As a talent acquisition manager, you should be able to empathize with the hiring process as well as deliver on key metrics that have been given to you by the VP. Within this role, you will be empowered to give it your best and will be given access to some of the top hiring tools and software. We are always looking for new ways to hire and scout talent, along with that, we trust you a lot to be ethical while doing so. This role is meant for someone who is an excellent multi-tasker and go-getter. We are looking for a high-energy individual who can juggle managing their own tasks and the entire team. Leadership is a must-have for this role as you will be managing and guiding a team of over X people. We expect you to be a knowledge source as well as a mentor. Preferred candidate profile Create and build the talent acquisition strategy for the entire company; multi-level hiring and people management Innovate on hiring practices by using new methods or channels. Keep a lookout for talent available in the market and plan accordingly Motivate and energize your team to always be candidate-friendly Monitor market trends in hiring practices and ensure our strategy is in line with the market. Attend events and represent the company at HR-related events. Networking is a key skill for this role. Manage all job descriptions out in the market, ensuring they are high quality and accurate. Keep track of metrics on a weekly/monthly basis for reporting to the VPs Ability to organize and run hiring drives at college campuses/corporate Develop relationships with third-party recruitment agencies and staffing firms and manage the procurement and measurement process. Ability to manage multiple and overlapping processes and projects to completion, prioritize effectively and meet deadlines should have exposure to bulk hiring Required skills Must have fluency in English (written and verbal) Proven experience of 9+ years minimum in recruitment function In-depth knowledge of talent systems and software including implementation of the ATS tool is must Excellent presentation, analytical, problem solving, and organizational skills MBA is a must-have for this role. Fluent in the use of Microsoft Office applications including, but not limited to, Word, Excel, and PowerPoint.

Role & responsibilities Oversee day today finance operations including treasury invoicing, internal controls, taxation, insurance. Act as a strategic business partner to the executive , corporate and local leadership teams on all finance related matters. Actively contribute to the implementation of the company's strategy and support business development initiatives. Lead the finance team, focusing on leadership development, talent management and succession planning. Establish and maintain a robust financing strategy to meet current and future investment and development needs including those related to Organization's green and sustainable initiatives. Ensure compliance with all local and group financial reporting requirements, acting as a liason to regional and global finance teams. manage local revenue costs, as well as cash flow, budgeting, forecasting processes, proactively identifying financial risks and opportunities. Ensure and maintain internal control systems and uphold corporate governance frameworks. Oversee all tax related matters including declarations for incometax, VAT, withholding tax, PAYE, and coordinate with external partners. Be the primary contact for all Insurance matters. develop and maintain professional relationship with banking partners, suppliers, audit firms and government authorities. drive process improvements, automation and operation efficiency within the finance function. Lead audits, manage back office administrative functions Preferred candidate profile Candidate must have proven experience in a senior finance leadership role from a MNC.

Role & responsibilities This position is ideal for individuals who have a passion for storytelling and are excited to dig into the details of a narrative. It requires a highly motivated team player that prioritizes attention to detail and problem-solving. In this role, the Editor works on creating Term bases, Localization lists, Creative series Overview, Letters and Briefs , all in an attempt to uphold the Creative vision of the content.Ensure the quality of files is consistently high, and is accurate with regards to all Creative guidelines that need to be followed for the format. Creating Termbases with source terms and additional elements that help downstream teams whilst creating subs/content. Creating Localization lists with all sub and dub treatment instructions. Creating CSOs for SUB only projects Creating Creative letters and briefs for downstream usage and sometimes client visibility. Adhering to deadlines for all assignments. Communicate clearly and effectively with supervisors and coordinators regarding the status of work as well as reporting problems as soon as they occur. Follow department-specific schedules and guidelines and demonstrate adherence to the schedule. Actively participate in all job / personal knowledge training programs. Comply with all administrative procedures including Workday compliance. Other duties as assigned by the Lead. Preferred candidate profile Bachelor of Arts degree in English, Translation, Creative Writing, Communications, or relevant equivalent experience. 1-2 years of experience in either a subtitling or dubbing environment A familiarity with dubbing, subtitling, or audio localization processes Excellent command of professional English and communication skills. Excellent time management and organizational skills with an attention to detail. Very good research skills and have vast general knowledge. Be extremely resourceful with a good ability to work independently. Possess the ability to communicate clearly and professionally with internal as well as external stakeholders. Possess the ability to troubleshoot and effectively escalate any concerns. Be flexible and adaptable to changing priorities or sudden changes in workflow. Possess the ability to engage with culturally diverse and distributed teams. Experience in a fast-paced, deadline-driven environment.

Role & responsibilities Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Preferred candidate profile -12 plus Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Inbound Voice Contact Centre Management and Operations Management Experience with automation of processes through tech integration Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills

Role & responsibilities As an Assistant Manager in the Subtitling Coordination team, you are responsible for the on-time delivery and quality of languages under your span as well as the people management in the team and their growth and development. Outcomes and Accomplishments As an Assistant Manager in Subtitling Coordination, you will Lead and supervise the Localization Coordinators within your span of control. Set clear objectives and ensure each team member aligns with the teams vision. Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues proactively. Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved. Responsible for overseeing the day-to-day operations within the team, ensuring that all projects are delivered on-time, within scope and within budget. Is responsible for liaising and collaborating with the Translator Support team regularly to report linguist pool health and plan for capacity for rare languages, Involved in capacity planning to ensure that adequate Subtitling Coordinators are available for all new and ongoing work. Communicate regularly and proactively with management regarding project status and any issues that arise with capacity or resource crunches that may impact Client deadlines. Ensure that the team is meeting all project deadlines and goals, ensuring that all task and production due dates are accurate and attained per the Client deadline. Ensure compliance of internal Subtitling Coordination processes, which results in quality deliverables for the respective languages are adhered to.Generate reports on the teams performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly. Monitor email inboxes to ensure that your team adheres to email compliance of timely responses to email sent from community support and freelancers. Responsible for representing your team at relevant meetings and calls, as required. Facilitate effective handovers (if required) across shifts along with the Team Lead. Analyse data from CARs, Redeliveries and RCAs to identify areas of improvement and oversee the implementation of these processes and/or quality improvements for the department. Conduct regular team meetings to discuss progress and plan future activities. Ensure that all user payments are addressed in a timely manner and that there are none pending to be actioned on by your Coordinators. Assist the Team Lead on Performance Management conversations, Probation reviews and Confirmation, as well as any personnel issues that arise. Be responsible for driving HR processes and policies within the team and backing the managers as needed on certain team responsibilities. Conduct monthly 1:1s with all coordinators, as well as quarterly connects with your non-directs within your span. Be the back-up for the Manager. Mentor the Team Lead to bring them up to the next level. Preferred candidate profile Candidate must have a graduate degree. Excellent command on English language.Good time management skills, excellent problem-solving skills.A keen interest in media industry preferred.