5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Tech Co-Founder at our disruptive tech-based platform, you will play a crucial role in shaping the future of our business. Based on a remote/flexible location with occasional in-person meetings, you will be offered a significant stake in the company as part of the compensation package, transitioning from equity-based rewards to a combination of salary and equity as the company scales. Our platform aims to revolutionize the e-commerce landscape by connecting customers directly with premium brands, offering exclusive deals while eliminating middlemen. We are committed to providing cost-savvy, socially conscious, and authentic shopping experiences to our users. Your responsibilities will include providing technology leadership by ensuring the scalability of our platform, making strategic tech stack decisions, and aligning the tech roadmap with business goals and customer needs. You will also be responsible for building and leading a tech team, fostering innovation, and excellence while mentoring junior developers. In terms of product development, you will create and optimize customer-facing features, develop tools for brands, and ensure an intuitive, user-friendly interface with a strong focus on customer satisfaction. You will also be tasked with implementing robust cybersecurity measures to protect customer data and brand relationships. Key qualifications for this role include expertise in full-stack development, proficiency in modern frameworks, experience in building scalable web and mobile applications, and familiarity with e-commerce and subscription platforms. Additionally, experience in AI/ML and data analytics, cloud infrastructure, problem-solving mindset, and soft skills such as an entrepreneurial mindset and excellent communication skills are highly desirable. Joining us as a co-founder will offer you the opportunity to shape the future of our business, with significant equity in the company, growth opportunities, and a vision-driven culture that aims to provide authentic shopping experiences and foster brand-customer loyalty while making a positive social impact. If you are passionate about building impactful products, possess the necessary technical expertise and soft skills, and are excited about the prospect of revolutionizing the e-commerce landscape, we look forward to hearing from you. Let's build something incredible together!,

Posted 1 month ago

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Charge Back Agent GlowTouch Technologies

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Chargeback Management Specialist, your primary responsibility will be to review and respond to chargeback claims promptly and accurately. This includes compiling necessary documentation and evidence to dispute unauthorized claims when applicable. You will also monitor chargeback trends, escalate high-risk cases, and identify potential fraud patterns to minimize future disputes. In addition to chargeback management, you will be responsible for acting swiftly on Ethoca alerts to mitigate potential financial losses by proactively addressing fraudulent transactions and unauthorized purchases. Documenting Ethoca cases and escalating unresolved issues to HQ will also be part of your duties. Monitoring order processing, managing follow-up tasks related to orders, and addressing any issues affecting order completion will be crucial in ensuring smooth operations. Handling minor billing escalations from agents, such as adjustments, refunds, or account inquiries, will also be under your purview, with a focus on achieving satisfactory resolutions within established SLA timelines. Accurate logging and updating of records for all chargeback cases, Ethoca alerts, order transactions, and billing escalations will be essential. Maintaining organized and up-to-date documentation is key to supporting reporting and ensuring data integrity. Furthermore, you will be tasked with generating reports on chargeback rates, Ethoca alert activity, order volume, and billing escalations to identify trends, patterns, and areas for improvement. Providing feedback to finance and fraud prevention teams on common chargeback causes or recurring billing inquiries will also be part of your role. For this position, previous experience in billing, finance, or a similar administrative support role is required, with familiarity in SaaS or subscription-based services preferred. Attention to detail, strong communication skills, and organizational abilities are essential to effectively process orders, handle chargebacks, and address billing issues. Desired skills for this role include fraud prevention awareness, familiarity with fraud prevention processes, chargeback rules, and Ethoca alert management. Experience working with billing systems or financial software to manage transactions and resolve billing inquiries is also beneficial. Analytical skills to identify trends in chargebacks, alerts, and billing escalations, providing actionable insights to support fraud prevention and customer satisfaction, are highly valued. As a Chargeback Management Specialist, you will be evaluated based on key performance indicators related to your job responsibilities.,

Posted 1 month ago

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