2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be a dedicated Renewal Desk Representative responsible for maintaining strong customer relationships and driving recurring revenue by managing the end-to-end renewal process. In this role, you will own a renewal quota, work directly with customers, and ensure seamless contract renewals. Success in this position requires familiarity with Salesforce CPQ. Your key responsibilities will include managing a portfolio of customer accounts, owning the renewal process to meet or exceed the assigned renewal quota, and proactively engaging with customers to ensure timely renewals and high retention rates. You will build strong relationships with customers, act as the primary point of contact for renewal discussions, and utilize Salesforce CPQ to generate, update, and manage renewal quotes with accuracy. Additionally, you will track and monitor upcoming renewals using Salesforce and collaborate with internal teams such as Sales, Account Management, and Customer Success to ensure a smooth renewal process. Reporting and metrics will be crucial, as you will maintain accurate renewal forecasts, pipeline updates, and provide insights on customer trends and renewal performance metrics. To be successful in this role, you should have at least 2 years of experience in a customer-facing role, preferably in renewals, sales, or account management. Prior experience managing a quota or revenue target is essential. Proficiency in Salesforce and Salesforce CPQ is required, along with a strong understanding of subscription-based contracts, pricing, and renewal processes. Soft skills such as excellent communication, negotiation, and interpersonal skills are important, as well as strong problem-solving abilities and attention to detail. You should be able to manage multiple priorities and meet deadlines in a fast-paced environment. Preferred qualifications include experience in a SaaS or subscription-based business model and knowledge of upselling and cross-selling strategies. In return, you can expect competitive compensation, a community-driven culture with employee events, generous time off, best-in-class benefits, a fun, modern workspace, and a respectful and nourishing work environment where every opinion is heard, and everyone is encouraged to be an active part of the organizational culture.,

Posted 3 weeks ago

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