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6 - 11 years
0 Lacs
Pune, Maharashtra, India
On-site
Years of experience: 6-11 years Job Location: Pune Must-Have Candidate should have deep knowledge of VitalQIP tool (VitalQIP20, VitalQIP8.0, VitalQIP AMS21, VitalQIP AMS2.1. Excellent in AMS(Appliance Management Server), ESM(Enterprise server management) and DNS and DHCP environment. Troubleshooting skills for DNS and DHCP Environment in quick time (Nokia QIP700-720-730, S_QIP, Nokia Raid 1200-1230, AMM 5000, ESM5000) Good Knowledge of Anycast and subnetting. Knowledge of Routing OSPF/BGP, Switching. Good Knowledge of tools, Tacacs/Radius/HPOV NNMi Knowledge of network sniffer for capturing logs (Wireshark/ Ethereal/ Solar-wind or any other equivalent) Excellent Communication skill Good-to-Have ITIL certification Responsibility of / Expectations from the Role 1 Network support from Offshore, 24X7 support shift support 2 Provide support on day-to-day DNS incidents and issues. 3 Monitor the DNS Infrastructure and work with different tools team for addition/deletion of the devices. 4 Support day to day changes and configurations in QIP infrastructure. 5 Manage and maintain the On-site spares availability for DNS infrastructure. 6 Coordinates with Network Delivery team for ongoing projects and provides support from Operations. 7 Maintain the DNS/DHCP CMDB up to date. 8 Support day to day cable patching requests and update the TRAX. 9 Vendor Coordination with NCC group in the event of any faults, software or hardware issues 10 Ensure all related process documents are up to date. Show more Show less
Posted 4 weeks ago
0 - 1 years
3 - 12 Lacs
Mumbai Central, Mumbai, Maharashtra
Remote
1) Network Engineer : Qualification and Technical proficiency of Network Engineer (03 Position) Minimum Experience of 03 years as a Network Engineer BE/BTech in IT or Computer Science. CCNA/CCNP qualified or equivalent certification from other OEMS. Router basic configuration and trouble shooting. Switches basic configuration and trouble shooting. Trouble shooting of other network related issues. TCP/IP protocol. Server hardware network configuration. Roles and responsibility of Network Engineer (i) Diagnose and resolve network issues on site, ensuring minimal downtime and disruption in network for Ships, Units and shore establishments. (ii) Perform physical Cabling including fibre optics and Ethernet and ensure proper connectivity between devices. (ii) Test and validate network installations ensuring all components are functioning correctly before going live. (iv) Collaborate with remote support teams, vendors and end users to ensure successful network deployment and maintenance. (v) Maintain accurate records of call logs, installations, configuration, credentials and activities performed on site. Salary range : 3 lpa to 12 lpa Monday to Saturday working Contact HR Nutan @7666904332 or nutan@gtstechnosoft.com Work location : Mumbai 2) Network Administrator/ Network Security Engineer: Qualification and Technical proficiency of Qualification and Technical proficiency of Network Administrator/ Network Security Engineer (01 Position)- (i) BE/BTech in IT or Computer Science. (ii) Minimum Experience of 06 years as a Network Administrator/ Network Security Engineer. (iii) Strong understanding of network protocols such as TСРІР, НТТPS, DNS. DHCP, BGP, IGP, OSPF, IS-IS, MPLS and similar protocols. Knowledge of network services like DNS, DHCP and IP addressing schema. (iv) Expertise in routing and switching including VLANS, subnetting and NAT. (v) Expertise in implanting and managing network backup and disaster recovery solution. (vi) Experience with endpoint protection platform (EPP) and Endpoint detection and Response (EDR). (vii) Skills in handling security breaches and conducting digital forensics investigation. Roles and responsibility of Network Administrator/Networks security Engineer (i) Architect and implement complex network solution ensuring efficiency and scalability. (ii) Deploy and manage security protocols, firewall and encrypt ion to protect network integrity. (ii) Lead the investigation and resolution of network and security incidents. (iv) Ensure timely application of security patches and updates across all network devices. (v) Manage and enforce access controls and user permissions. (vi) Ensure network security aligns with Indian Navy regulations and polices and participate in security audits. (vii) Mentor junior staff and provide awareness and technical guidance on network and cyber security matters. (vii) Operation level knowledge of anti-virus, anti-spyware and other security related technology Salary range : 3 lpa to 12 lpa Monday to Saturday working Contact HR Nutan @7666904332 or nutan@gtstechnosoft.com Work location : Mumbai 3) Network Support Engineer : Qualification and Technical proficiency of Network Support Engineer (01 Position) i) Switches basic configuration and trouble shooting. (ii) Minimum Experience of 01 years as a Network Support Engineer (iii) Trouble shooting of other network related issues. (iv) TCP/IP protocol. (v) Server hardware network configuration. (vi) Windows server. (vii) Basic communication skill and layer one support on telephone. Roles and responsibility of Network Support Engineer Provide basic information to callers and address general queries. Take accurate message and ensure timely delivery to the intended recipients. Maintain record of incoming and outgoing calls for reference and reporting. Assist in scheduling appointments and coordinating with technical support team for user's assistance. Salary range : 3 lpa to 12 lpa Monday to Saturday working Contact HR Nutan @7666904332 or nutan@gtstechnosoft.com Work location : Mumbai Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹1,200,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Fixed shift Weekend availability Work Location: In person
Posted 4 weeks ago
0 years
0 Lacs
India
On-site
Responsibilities – - Respond to Japanese team query through calls and emails. - Provide telephone and email based post-sales technical support to our Japanese Speaking customers - Work in Flexible Shift timing as per the need - Work on ad-hoc projects, initiatives and other duties as assigned - Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution - Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions - Use various devices to reproduce customer environments to troubleshoot issues further - Endeavor to respond to all customer requests in a timely manner while improving customer experience. - Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) - Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) - Knowledge of mobile computing platforms (Android, iOS, and Windows) - Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential - Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. - Hands-on of basic tools to check network performance. - Hands-on server experience in creating/modifying/deleting users. - Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. - Hand-on of collecting and reading wire-shark logs. Show more Show less
Posted 4 weeks ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Storage Admin1 Job Description Must be well aware of NetApp technology concept. OCUM or OCI anyone of the tool configurating the alerts and monitoring. Volume, aggregation, vserver creation . NFS, CIFS export-policy , NFS auditing, CIFS audting. Netapp LIF configration and subnetting. SAN LUN, zoning, switch configuration. Knowledge of migration. Must have knowledge on FAS, AFF architecture. Coordinate with vendor for various hardware issues and software issues Knowledge of Linux will be a plus Good communication skill Show more Show less
Posted 4 weeks ago
0 years
0 Lacs
Sion, Maharashtra, India
On-site
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA, CCNP, or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Show more Show less
Posted 4 weeks ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Requirements Description and Requirements Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Hyderabad Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India ( Hyd) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s Hands on experience required on: Network (Cisco): Hardware – C9410/C9300/C6500/C4500 series switches C8200/ISR 4451/ASR 1001 series routers Copper & fiber modules/cards Meraki & Cisco Access Point C4800/C3800/MR56/9166 Software - Good exposure on Routing and switching concepts: Routing – BGP, EIGPR, MPLS, static, policy based routing Switching – VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring Network/Protocol – Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard – Solarwind and Kiwi Syslog Meraki dashboard / DNAC Cabling – Copper/Fiber Standards – E1/T1/DS3/E3/OC3 Represent IT during Enterprise wide meetings and in crisis situation L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with core team(In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc Primary External Interactions Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife Vendor management, including timely billing to Service Providers Skills Technical Skills ITIL, CCNP(Routing & Switching) certification, Wireless certification Proficiency in MS-Visio, Project, PowerPoint and excel Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills (US) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft Skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 6-7 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India Annexures: MetLife Core Values: The employee should adhere to MetLife Core values: Be the Best Succeed Together Put Customers First Make Things Easier About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Show more Show less
Posted 1 month ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Storage Admin1 Job Description Must be well aware of NetApp technology concept. OCUM or OCI anyone of the tool configurating the alerts and monitoring. Volume, aggregation, vserver creation . NFS, CIFS export-policy , NFS auditing, CIFS audting. Netapp LIF configration and subnetting. SAN LUN, zoning, switch configuration. Knowledge of migration. Must have knowledge on FAS, AFF architecture. Coordinate with vendor for various hardware issues and software issues Knowledge of Linux will be a plus Good communication skill Show more Show less
Posted 1 month ago
0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents. This position is responsible for maintenance, operational support, and issue triage of customer facing and internal data networks, network security, WAN connectivity. In this role, the Network Administrator will: Maintain firewalls to ensure proper security controls are in place Daily operational support networks to ensure service is delivered to internal, hosted, and managed service customers Work with providers / telcos for escalation of issues. Utilize and support network tools to monitor and troubleshoot environment Required Skills: Extensive experience in Cisco ASA Firewall, Firepower, F5 LTM Extensive experience in Nexus Switches and dependent technologies like VPC, VDC, VxLAN, AAA Strong knowledge in SD-WAN, ACI, DCNM Good to have Scripting knowledge and TCL language Must have experience on routing protocols like EGP & IGP and hands-on troubleshooting experience Knowledge of working in Visio and knows about SolarWinds Understanding of DHCP, DNS, VMware, Datacenter Architecture Strong hands-on with Switching technologies, IPS, GTM Knowledge of IP subnetting and the OSI model. Experience with Cisco devices, specifically Cisco routers & switches and Cisco Firepower and ASA firewalls. Understanding of firewall security policies involving objects, rules, NATs, inspection policies, etc. Experience with Algosec, Gigamon taps, and F5 load balancers Must be customer-service-minded and tactful when dealing with customers. Good understanding of public cloud – GCP preferred. Education & Certification: 10+ years of experience in IT Networking. Engineering degree or equivalent graduate degree CCIE network certification. ITIL V3 Foundation certified If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now. Show more Show less
Posted 1 month ago
3 - 5 years
6 - 10 Lacs
Pune
Work from Office
We are looking for a Test System Administrator Test Center - Railway Infrastructure meeting the need for smart-mobility solutions. We are making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions. Youll make a difference by: Fundamental understanding of server environments, including ESXi and Windows. Practical experience with Siemens products, specifically WKII, R9k, and TGMT. Installation test systems inline with project requirements. Setting up & maintenance of test-environment in test lab. Timely configuration of test environment in-line with the test order from Test Manager. Provision and administration of test systems with requirements. Installation of software and hardware components of the test system. Configuration of simulations and test tools for the test system. Documentation of test configuration. Support in fault diagnostics and fixing in the test system. Involvement in the definition and implementation of measures for the improvement of occupational safety and alignment to standard processes. Ownership for Technical solution with respect to test bench configuration and test center development at subsystem and integration level in line with SIEMENS Processes, Standards, Products and Projects. Authority to issue directives for EH&S subjects relating to work on test environment and test systems. Work with development team to identify and capture test cases, ensure version management Setting up of test environments, writing test scripts Able to support installation and tests activities/teams onsite if required. Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned people. We dont need superheroes, just super minds. Degree in Computer Science electrical or electronics engineering. Professional experience of minimum 3 to 5 years in railway transportation systems (Mass Transit/ Mainline) with the focus on test configuration and test infrastructure development at System and subsystem level for CBTC/ non-CBTC domain. Fluent English essential both written and oral, knowledge of German/Spanish is an asset. Independent and structured approach to work. Proficiency in C/C++. Familiarity with Linux. Experience with VMware. Strong networking knowledge. Proficiency in using Wireshark (network analyzer). Troubleshooting skills for the test system. Understanding of rail signaling principles and methods. Knowledge of networking protocols such as Ethernet, IP, and Modbus. Ability to understand and implement IP addressing, subnetting, interface configuration, routing principles, and gateway setup. Understanding of other subsystem like Interlocking, ATC, Communication and Diagnostic Systems. Knowledge of test automation for HMI/UI testing Knowledge about testing and commissioning process and Strategy.
Posted 1 month ago
1.0 years
0 Lacs
Puducherry, Puducherry
On-site
We’re Hiring! Jr. Network Engineer (Freshers Welcome! ) Location: Pondicherry Experience: 0–1 Year Qualification: B.Tech / Diploma / ITI / CCNA Join Our Team If You’re Ready To: Configure & troubleshoot Routers, Switches, ONU, OLT Perform cabling, crimping, fiber splicing & field installations Understand LAN, WAN, Wi-Fi, IP Subnetting, DHCP Handle TCP/IP and internet setup troubleshooting Resolve customer support tickets on-site Fresh graduates or diploma holders passionate about networking Candidates with basic networking knowledge (CCNA a plus) eager to learn & work in the field Job Type: Full-time | Permanent Salary: ₹12,000 – ₹15,000/month Benefits: Health Insurance Schedule: Day Shift | In-person Interested? Call us at: 9952120990 - HR Office Name : C Fiber Communications Pvt Ltd Address : 104-A, Needarajapayar St, Opposite to Savarayalu Nayakar Govt Girls High School, MG Road Area, Puducherry, 605001. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person
Posted 1 month ago
2 - 7 years
5 - 7 Lacs
Chennai
Work from Office
Domain: Network Engineer Location: Chennai Exp: 2+ Years Notice: Immediate to 15 days Shift: Rotational Shift Max CTC: 7 LPA Must have exp in Routing, Switching, IP subnetting and Wireshark Regards Gopinath 9150989283
Posted 1 month ago
0 - 2 years
0 Lacs
Greater Kolkata Area
On-site
Initial Azure Setup Subscription and Resource Management Set up Azure subscriptions and resource groups. Define naming conventions and organize resources systematically. Networking Design and configure virtual networks (VNets) for Azure resource connectivity. Set up VPN gateways or ExpressRoute for hybrid networking with on-premises systems. Configure DNS, subnetting, firewall rules, and Network Security Groups (NSGs) for secure communication. Operating System Administration Deploy and manage virtual machines (VMs) running Windows and Linux. Implement OS patch management and monitoring for Azure-hosted VMs. Optimize VM performance and ensure proper resource utilization. High Availability (HA) and Disaster Recovery (DR) High Availability Configure Azure Availability Zones and sets to ensure service resiliency. Implement load balancers for traffic distribution and fault tolerance. Deploy redundant systems to minimize downtime and maintain service continuity. Disaster Recovery Design and implement Azure Site Recovery (ASR) for automated failover and recovery of critical workloads. Configure backup solutions using Azure Backup to secure data and applications. Test DR plans periodically to validate recovery strategies and minimize risks. Identity and Access Management Active Directory Administration Manage and maintain on-premises Active Directory environments. Implement Azure AD Connect to synchronize on-premises AD with Azure AD. Configure hybrid identity solutions for seamless single sign-on (SSO) and authentication. OAuth And Single Sign-On Implement OAuth-based authentication for applications. Configure SSO with Azure Active Directory to simplify user access across platforms. Set up identity federation with third-party identity providers. Azure AD B2B And B2C Configuration Set up Azure AD B2B for external partner collaboration. Configure Azure AD B2C for customer identity and access management. Customize user flows, policies, and multi-factor authentication for B2B and B2C scenarios. Containerization and Orchestration Docker Create, manage, and optimize Docker containers for application deployment. Utilize Docker Compose for orchestrating multi-container applications. Kubernetes Deploy and manage Azure Kubernetes Service (AKS) clusters for container workloads. Configure resource scaling, fault tolerance, and monitoring within Kubernetes environments. Implement Helm charts and manage applications on Kubernetes clusters. Security and Compliance Security And Access Control Set up Azure Active Directory (AAD) for secure authentication and access control. Configure role-based access control (RBAC) and security groups. Ensure compliance with security standards using tools like Azure Security Center and Microsoft Defender. Automation and Monitoring Automation Use Azure Automation for routine tasks and workflow management. Write scripts using PowerShell or Azure CLI for deployment and configuration. Monitoring And Alerts Set up Azure Monitor for resource performance and health tracking. Configure alerts for anomalies or performance issues. Data Management Storage Configuration Deploy and manage Azure Blob storage, file shares, and managed disks. Implement redundancy and backup strategies. Database Management Set up and manage Azure SQL databases and other database services. Migrate data securely from on-premises to Azure. Scaling and Optimization Documentation Maintain detailed records of configurations, policies, and deployments. Team Training Train team members on Azure basics, tools, and processes.
Posted 1 month ago
55 years
0 Lacs
Mumbai, Maharashtra
Work from Office
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA , CCNP , or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Posted 1 month ago
2 - 7 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Profile : L1 Network Engineer(TAC)Experience : 2 - 7yearsLocation : Chennai ( Ambit IT Park)Shift : Rotational Night ShiftWork Model : Work from officeKey Skills : CCNA or CCNP(Trained/Certified)Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only Job Description:Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.Troubleshoot Product, Codes and Configuration issuesEnsure consistent customer satisfactionDocument all communication with customers in the CRMInterface with international customersTimely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills:OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each levelTCP/IP – thorough understanding and clear explanation about windowing/handshake mechanismMAC header structure and use of each fieldsIP header structure and use of each fieldsARP – how ARP works in a Layer 2 and Layer 3 communicationMac address table fields and how a switch uses MAC table for switching decisionsARP table and how a switch uses ARP tableRouting Table fields and how a Router uses routing table for routing decisionsDHCP protocol messages (clear understanding of DORA process)DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)thorough understanding of Broadcast domain and Collision Domainthorough understanding of Unicast, Multicast and Broadcast trafficthorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkagethorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)Difference between Routing and Routed protocolsGood troubleshooting approach (from Level 1 to 7 of OSI)
Posted 1 month ago
8 - 12 years
0 Lacs
Indore, Madhya Pradesh, India
On-site
Skills: AWS EC2, AWS Lambda, AWS S3, Kubernetes, Docker, Terraform, CloudFormation, Python scripting, Responsibilities (includes All Tasks) Cloud Operations & Management Design, implement, and manage enterprise AWS infrastructure focusing on high availability Develop and maintain infrastructure standards and best practices documentation Implement comprehensive monitoring solutions with proactive alerting Design and implement backup and disaster recovery solutions with proven RPO/RTO Manage capacity planning and resource optimization across multiple environments Handle security implementations including compliance requirements (ISO, SOC, PCI as applicable) Provide L3 technical support for production issues Manage cloud costs and implement optimization strategies Build and maintain infrastructure automation solutions Participate in 24x7 on-call support rotation Migration & Transformation Conduct detailed infrastructure and application assessment for migration planning Create and execute migration strategies for different types of workloads Handle complex database migrations with minimal downtime Implement and manage hybrid cloud connectivity Ensure application dependency mapping and migration Execute staged migrations with proper testing and validation Manage stakeholder communication during migration events Create and maintain migration runbooks and documentation Provide post-migration support and optimization Handle data synchronization and cutover planning DevOps Implementation Build and maintain CI/CD pipelines for application deployments Implement Infrastructure as Code practices using industry-standard tools Create automated solutions for routine operational tasks Manage container orchestration platforms for microservices Implement comprehensive logging and monitoring solutions Automate security and compliance checks Support development teams with deployment automation Maintain deployment documentation and runbooks Azure Knowledge Requirements Good Understanding of Azure infrastructure services (Compute, Storage, Network) Familiarity with Azure migration tools and methodologies Experience in hybrid cloud scenarios between AWS and Azure Understanding of Azure monitoring and management tools Knowledge of Azure identity and access management Technical Skills /Competencies MANDATORY AWS Core Services Expertise Compute & Containers Amazon EC2 (deep expertise in instance types, AMIs, user data)Auto Scaling Groups and Launch TemplatesAWS Lambda for automation and serverless operationsEC2 Image Builder for AMI managementAWS Systems Manager for instance management Storage Amazon S3 (including lifecycle policies, replication)Amazon EBS (including snapshots, encryption)Amazon EFS and FSxAWS Storage GatewayAWS Backup Networking Amazon VPC (including subnetting, routing, security groups)Transit Gateway and VPC peeringRoute 53 (including health checks, routing policies)AWS Direct Connect and Site-to-Site VPNApplication and Network Load BalancersAWS Global Accelerator Database Amazon RDS (including Multi-AZ, Read Replicas)Amazon AuroraDynamoDBElastiCacheDatabase Migration Service (DMS) Security & Identity AWS IAM (roles, policies, permissions boundaries)AWS Organizations and Control TowerAWS Security Hub and GuardDutyAWS KMS and CloudHSMAWS WAF and ShieldAWS Certificate Manager Monitoring & Management Amazon CloudWatch (metrics, logs, events)AWS CloudTrailAWS ConfigAWS Systems ManagerAWS Service CatalogAWS Control Tower Migration Tools Proficiency AWS Application Migration Service (MGN)AWS Database Migration Service (DMS)AWS Server Migration Service (SMS)AWS Application Discovery ServiceAWS Migration HubAWS Schema Conversion Tool (SCT)CloudEndure Migration Automation & DevOps Infrastructure as Code using CloudFormation and TerraformAWS CLI and SDK proficiencyPython scripting for AWS automationPowerShell scripting for Windows workloadsGit for version controlJenkins/AWS CodePipeline experience CI/CD & Automation AWS CodePipelineAWS CodeBuildAWS CodeDeployAWS CodeArtifactJenkinsGitHub ActionsGitLab CI/CDTerraform and AWS CDKAnsibleChef/Puppet Containerization & Orchestration Docker and container conceptsAmazon Elastic Container Service (ECS)Amazon Elastic Kubernetes Service (EKS)AWS FargateAmazon Elastic Container Registry (ECR)Kubernetes administrationContainer security and best practicesService mesh (AWS App Mesh) OPTIONAL Strong problem-solving abilitiesExcellent documentation skillsGood communication in EnglishTime management capabilitiesAbility to work independentlyQuick learning aptitudeAnalytical mindset Soft Skills MANDATORY Large-scale cloud migration projects Production environment management Cost optimization initiatives Security and compliance implementation Infrastructure automation projects High availability architecture design Database migration and management DevOps transformation initiatives
Posted 1 month ago
0 years
0 Lacs
Kochi, Kerala, India
On-site
SDC Network is looking for passionate and skilled candidates who have strong knowledge in CCNA and CCNP to join us as a Networking Trainer.Job Responsibilities: 🔹 Train and mentor students enrolled in our CCNA / CCNP batches 🔹 Deliver both theoretical and practical sessions (including lab work) 🔹 Prepare course materials and provide clear explanations of networking concepts 🔹 Support students during their learning journey and help with certifications 🔹 Stay updated with the latest Cisco technologies and networking trendsRequirements: ✅ Strong knowledge in CCNA and CCNP (certification preferred) ✅ Clear understanding of networking protocols, routing, switching, subnetting, etc. ✅ Prior teaching/training experience is a plus ✅ Excellent communication and presentation skills ✅ Passion for teaching and mentoring future networking professionalsPerks: ✨ Competitive salary ✨ Opportunity to grow with a leading networking academy ✨ Access to labs and learning resources ✨ Supportive and innovative environment
Posted 1 month ago
3 - 5 years
0 Lacs
Kochi, Kerala, India
On-site
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do: Provide telephone and email based post-sales technical support to our Arabic Speaking customersWork in Flexible Shift timing as per the needWork on ad-hoc projects, initiatives and other duties as assignedInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products.Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows)Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essentialKnowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM.Knowledge of Monitoring, Server backup and networking tools and best practicesHands on Experience in configuring High Availability, Load Balancing for Mobile InfrastructureHands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP.Hands-on of basic tools to check network performance.Hands-on server experience in creating/modifying/deleting users.Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting.Hand-on of collecting and reading wire-shark logs.Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred.Extensive knowledge of Various IP classes and difference between Public and Private IP.Overview of MDM technology.Understanding of system files like Hosts, Windows Registry.Understanding of Well-known ports and Custom ports.Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Arabic Speaking Customers.Good communication, documentation, and soft skills.Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectivesAbility to communicate technical issues clearly in person, on the telephone and in written documents.Strong customer focus and ability to manage client expectations. Key traits we’re looking for: PassionateHunger to learn and developTeam playerCreativityWork hard play harderConfident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Posted 1 month ago
0 years
0 Lacs
Indore, Madhya Pradesh, India
On-site
Company Overview Solve Tech Problems and be a Tech Doctor with Techdome's Dynamic Team. Join us as an Infrastructure Engineer and be at the forefront of building robust and scalable cloud infrastructure solutions. Collaborate with a dynamic team to design, implement, and manage critical infrastructure components. Leverage your expertise in AWS, Azure and DevOps to optimize system performance, ensure high availability, and drive innovation within our backend systems. If you thrive in a fast-paced environment and are passionate about crafting reliable infrastructure solutions, this is your opportunity to make a significant impact at Techdome. Job Summary We are seeking a highly skilled and experienced Infrastructure Engineer with a strong DevOps background to join our team. The ideal candidate will have a deep understanding of cloud technologies, particularly AWS, and a proven ability to architect, build, deploy, and manage complex infrastructure environments. This role requires a deep understanding of AWS and extensive experience with Azure, with a focus on automation and efficiency. ResponsibilitiesDesign, architect, and implement cloud-based infrastructure solutions on Azure and AWS, leveraging a wide range of services and tools from both platforms.Collaborate with development teams to understand application requirements and translate them into robust infrastructure designs across Azure and AWS.Develop and maintain Infrastructure as Code (IaC) scripts using tools like Terraform, Azure Resource Manager (ARM) templates, CloudFormation, or Ansible to automate provisioning and configuration on Azure and AWS.Implement and manage configuration management solutions to ensure consistency and compliance across environments.Build and maintain CI/CD pipelines using Azure DevOps, Jenkins, GitLab CI/CD, or other tools to automate the deployment and testing of applications.Monitor and optimize infrastructure performance on both Azure and AWS, identifying bottlenecks and implementing improvements.Troubleshoot and resolve infrastructure-related issues on both cloud platforms.Stay up to date with the latest Azure and AWS cloud technologies and industry best practices.Mentor and guide junior team members in infrastructure and DevOps best practices across Azure and AWS.Required Qualifications5-7 years of experience in infrastructure engineering and DevOps, with expertise in Azure and AWS.Strong proficiency in Azure services (e.g., Azure Virtual Machines, Virtual Networks, Azure SQL, Blob Storage, Azure Active Directory) and understanding of Azure architecture.Solid experience with AWS services (EC2, VPC, RDS, S3, IAM, etc.).Hands-on experience with at least one IaC tool (Terraform, Azure Resource Manager, CloudFormation, Ansible).Proficiency in scripting languages (e.g., PowerShell, Python, Bash).Experience with Azure-specific tools and services, including Azure DevOps for CI/CD and infrastructure automation.Experience with configuration management tools (Ansible, Puppet, Chef).Strong understanding of networking concepts (routing, subnetting, firewalls).Strong problem-solving and troubleshooting skills.Ability to work both independently and as part of a team.Excellent communication and interpersonal skills.Brownie PointsExperience with Azure monitoring and logging tools (Azure Monitor, Application Insights, Log Analytics) and AWS tools (CloudWatch, ELK Stack).Certifications in Azure (e.g., Azure Solutions Architect, Azure DevOps Engineer) and AWS (e.g., Solutions Architect, DevOps Engineer).Experience with infrastructure security best practices on both Azure and AWS.
Posted 1 month ago
0.0 years
0 Lacs
Hyderabad, Telangana
Remote
Hyderabad, Telangana, India Category: Information Technology Hire Type: Employee Job ID 10318 Date posted 04/24/2025 We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: You are a talented, energetic, and experienced individual eager to join our Synopsys Cloud Operations Support team. You possess a strong foundation in Linux administration and Azure fundamentals, with a keen eye for detail and a dedication to maintaining comprehensive documentation and adhering to established processes. Your communication skills are exceptional, enabling you to convey technical concepts clearly to both technical and non-technical audiences. You excel in practical decision-making and agile goal delivery, thriving in a dynamic team environment where collaboration and problem-solving are key. Multi-tasking and effective prioritization come naturally to you, allowing you to manage R&D-related activities efficiently and communicate actions and results as needed. With a background in customer support, computer operations, or systems administration, you bring a wealth of experience to the table, particularly in UNIX system administration and network operations. What You’ll Be Doing: Designing, automating, and supporting Linux systems and services in a 24/7 production environment. Independently and collaboratively evaluating, recommending, and implementing technical solutions to meet business needs. Collaborating with other technical teams to solve problems and continually evolve the technology. Troubleshooting issues to identify root causes and help unblock the customer. Preparing and maintaining documentation of systems, standards, configurations, and procedures. Supporting day-to-day operations including installation, configuration, maintenance, and troubleshooting of the engineering secure computing environment. Responding to alerts, reporting issues, escalating problems as required, and resolving significant matters using independent judgment within established support practices. Ensuring compliance with Synopsys security policies to protect stakeholder information. The Impact You Will Have: Maintaining the high-performance Synopsys Cloud environment, ensuring smooth operations and compliance with security policies. Contributing to the overall reliability and scalability of our cloud infrastructure. Enhancing customer satisfaction by resolving technical issues promptly and effectively. Driving continuous improvements in our technology and processes through collaboration and innovation. Ensuring the security and integrity of our systems through vigilant monitoring and maintenance. Supporting Synopsys' mission to lead in chip design, verification, and IP integration by providing a robust and reliable cloud environment. What You’ll Need: Extensive knowledge of Linux operating systems and security patching. Experience with installing, monitoring, and administering Linux systems (Ubuntu and RHEL primarily). One or more Linux System Administrator Certifications. Experience with monitoring and logging tools. Programming/Scripting skills in Shell/Python. Basic Networking fundamentals including TCP/IP, DNS, subnetting, and routing. Knowledge of networking for virtual machines, particularly regarding security and performance. Knowledge of remote desktop software solutions such as VNC, Citrix Xen server, and VDI. Solid knowledge of infrastructure services like Kickstart, NFS, DNS, and DHCP. Knowledge in Azure resources like VM, Network, NSG, and Blob Storage is a plus. Who You Are: Ability to clearly communicate technical concepts to both technical and non-technical users. Proven ability to work in a dynamic team environment, collaboratively resolving problems spanning multiple disciplines. Enthusiastic and capable of learning on the job. The Team You’ll Be A Part Of: The team's purpose is to build, operate, and maintain a high-performance Synopsys Cloud environment. You will be part of a dynamic team that collaborates to solve complex problems and continually evolve our technology to meet business needs. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
Posted 1 month ago
1 - 3 years
0 - 3 Lacs
Manesar
Work from Office
Candidate should have the CCNA/CCNP knowledge/certification, IP MPLS service provider network, Strong understanding of IP networking principles, and routing protocols (e.g., BGP, MPLS, L2VPN, L3VPN) Qualification :- B.Tech/MCA/BCA only
Posted 2 months ago
9 - 11 years
35 - 37 Lacs
Ahmedabad, Bengaluru, Noida
Work from Office
Dear Candidate, We are looking for an experienced Cloud Architect to design and optimize cloud infrastructure solutions. If you have expertise in AWS, Azure, or GCP and cloud security best practices, wed love to hear from you! Key Responsibilities: Design and implement scalable cloud architectures for enterprise applications. Optimize cloud security, networking, and cost management. Automate infrastructure deployment using Terraform, CloudFormation, or ARM templates. Develop and enforce cloud governance and security policies. Lead cloud migration and modernization initiatives. Required Skills & Qualifications: Hands-on experience with AWS, Azure, or Google Cloud Platform. Strong knowledge of cloud networking, IAM, and security best practices. Proficiency in Infrastructure as Code (Terraform, Ansible, CloudFormation). Experience with containerization (Docker, Kubernetes, EKS, AKS). Knowledge of cloud-native databases and serverless architectures. Soft Skills: Strong problem-solving and critical-thinking skills. Ability to lead technical discussions and guide teams. Excellent documentation and stakeholder communication abilities. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies
Posted 2 months ago
5 - 10 years
5 - 10 Lacs
Bengaluru
Work from Office
Position: NOC Engineer Experience: 5 Years Location: Bangalor e Job description As a primary member of the IT Operations Center Network team you will be responsible for operating and contributing to the enhancement of advanced corporate IP networks in a fast paced, challenging environment. The role will entail operational and project based work across the SIE IT department, as well as global business units in SIE and Sony operating companies. Responsibilities Install, configure, and troubleshoot network hardware and software. Leverage networking tools to identify and mitigate network anomalies. Analyze application data and traffic flow data to identify and improve sub-optimal network behaviors. Leverage automation tools and processes to proactively monitor the health of the network and respond to events. Participate in developing policies, procedures and technical reports associated with operating and maintaining the global network. Guide and assist junior engineers in the implementation of new topologies and services. Some traveling will be required. Qualifications At least 5 years of progressive experience supporting enterprise network environments. Strong understanding of network fundamentals (e.g. TCP/IP, Ethernet, IP Addressing/Subnetting, VLANs, etc). Intermediate experience supporting common routing protocols (e.g. BGP, OSPF, EIGRP). Experience supporting zone based firewalls and configuring security policies. Desired Qualifications Experience with Japanese Networking, terminology, build, deploy and support a plus Experience with supporting multiple network vendors' routing and switching platforms Experience with Juniper QFX, EX, and SRX series platforms. Experience with Cisco Catalyst, Nexus, and ASA series platforms. Experience with Pulse Secure remote access VPN Experience with Palo Alto Networks firewalls, central management through Panorama. Experience with Network Access Control solutions Experience working with global teams
Posted 2 months ago
10 - 13 years
27 - 30 Lacs
Ahmedabad, Bengaluru, Kolkata
Work from Office
Dear Candidate, We are looking for a Cloud Security Architect to lead the design, implementation, and governance of security solutions for cloud-based infrastructures. As businesses increasingly migrate to cloud platforms, ensuring robust security controls, compliance, and risk mitigation strategies is critical. Key Responsibilities: Design and implement cloud security strategies for public, private, and hybrid cloud environments . Develop cloud security architectures, security controls, and frameworks to protect cloud-native applications. Conduct risk assessments and threat modeling to identify cloud security weaknesses and implement mitigation strategies. Implement identity and access management (IAM), role-based access control (RBAC), and least privilege principles in cloud platforms. Ensure secure API gateways, microservices security, and container security (Docker, Kubernetes, serverless computing). Deploy and manage cloud security solutions , including Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), and Cloud Access Security Brokers (CASB) . Develop and enforce secure cloud networking (VPC peering, firewalls, Zero Trust security, network segmentation). Perform continuous monitoring, logging, and anomaly detection using SIEM solutions (Splunk, IBM QRadar, Azure Sentinel). Implement data encryption at rest and in transit , utilizing AWS KMS, Azure Key Vault, Google Cloud KMS . Work with DevSecOps teams to automate security in CI/CD pipelines, infrastructure-as-code (IaC), and software development lifecycles . Develop disaster recovery and incident response strategies to mitigate cloud security threats. Collaborate with security teams to implement cloud compliance frameworks (SOC 2, ISO 27001, HIPAA, PCI-DSS, NIST, FedRAMP). Guide security awareness programs to train developers and engineers on cloud security best practices . Research emerging cloud security threats , vulnerabilities, and best practices, integrating them into security policies. Required Skills & Qualifications: Extensive experience in cloud security architecture, governance, and risk management . Deep knowledge of cloud security services in AWS (IAM, Security Hub, GuardDuty), Azure (Defender, Sentinel), and GCP (Cloud Armor, Security Command Center) . Hands-on expertise with container security tools (Kubernetes Security, Aqua Security, Prisma Cloud, Twistlock, Sysdig Secure). Strong understanding of Zero Trust security models and Secure Access Service Edge (SASE) . Proficiency in encryption standards (AES, RSA, TLS 1.3, Quantum-resistant cryptography). Experience with multi-cloud security configurations and security automation (Terraform, Ansible, CloudFormation). Familiarity with Cloud IAM, OAuth 2.0, SAML, OpenID Connect, MFA, and privileged access management (PAM) . Understanding of threat intelligence for cloud security (MITRE ATT&CK, cyber kill chain methodologies). Strong scripting knowledge ( Python, PowerShell, Bash ) to automate security controls. Experience in cloud security audits, penetration testing, and compliance assessment . Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills to work with cross-functional teams. Ability to work independently and as part of a team. Detail-oriented with a focus on delivering high-quality solutions Note: If you are interested, please share your updated resume and suggest the best number & time to connect with you. If your resume is shortlisted, one of the HR from my team will contact you as soon as possible. Srinivasa Reddy Kandi Delivery Manager Integra Technologies
Posted 2 months ago
5 - 10 years
5 - 10 Lacs
Bengaluru
Work from Office
Position: NOC Engineer Experience: 5 Years Location: Bangalor e Job description As a primary member of the IT Operations Center Network team you will be responsible for operating and contributing to the enhancement of advanced corporate IP networks in a fast paced, challenging environment. The role will entail operational and project based work across the SIE IT department, as well as global business units in SIE and Sony operating companies. Responsibilities Install, configure, and troubleshoot network hardware and software. Leverage networking tools to identify and mitigate network anomalies. Analyze application data and traffic flow data to identify and improve sub-optimal network behaviors. Leverage automation tools and processes to proactively monitor the health of the network and respond to events. Participate in developing policies, procedures and technical reports associated with operating and maintaining the global network. Guide and assist junior engineers in the implementation of new topologies and services. Some traveling will be required. Qualifications At least 5 years of progressive experience supporting enterprise network environments. Strong understanding of network fundamentals (e.g. TCP/IP, Ethernet, IP Addressing/Subnetting, VLANs, etc). Intermediate experience supporting common routing protocols (e.g. BGP, OSPF, EIGRP). Experience supporting zone based firewalls and configuring security policies. Desired Qualifications Experience with Japanese Networking, terminology, build, deploy and support a plus Experience with supporting multiple network vendors' routing and switching platforms Experience with Juniper QFX, EX, and SRX series platforms. Experience with Cisco Catalyst, Nexus, and ASA series platforms. Experience with Pulse Secure remote access VPN Experience with Palo Alto Networks firewalls, central management through Panorama. Experience with Network Access Control solutions Experience working with global teams
Posted 2 months ago
3 - 5 years
0 Lacs
Kochi, Kerala, India
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Support Specialist Position Type: Permanent Location: Kochi Starting Date: ASAP From start-up to industry leader, the SOTI story is truly inspirational. Our Founder and CEO, Carl Rodrigues, is one of the pioneers of Enterprise Mobility Management. From the beginning, Carl has had a vision of growth and innovation. Employees are driven to make an impact, to offer a unique value and most importantly, be part of a winning team. What We’re Looking For: At SOTI, our people are our most important resource. We are looking for focused and ambitious engineers from the background of computer networking, information technology, computer science or related technical field to join the team as a Technical Support Specialist. In this role, you will work with the Technical Support Team managing the current workload from a variety of global clients we help supervise their enterprise mobility management. Within our Technical Support Department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly. If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you are willing to learn it is a great fit for you. This role offers in depth training & development as well as real career development opportunities. Dependent on your work ethic and how quick you apply yourself you can have a long-lasting for filling career with SOTI, we are at a crucial stage of growth in the business, so the opportunities are endless. You will be taking part in dynamic stimulating projects with a tailored training plan in place ensuring you continue to learn & develop technical knowledge while also expanding communication and soft skills. What You’ll Do: Provide telephone and email based post-sales technical support to our Japanese Speaking customersWork in Flexible Shift timing as per the needWork on ad-hoc projects, initiatives and other duties as assignedInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products.Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows)Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essentialKnowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM.Knowledge of Monitoring, Server backup and networking tools and best practicesHands on Experience in configuring High Availability, Load Balancing for Mobile InfrastructureHands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP.Hands-on of basic tools to check network performance.Hands-on server experience in creating/modifying/deleting users.Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting.Hand-on of collecting and reading wire-shark logs.Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred.Extensive knowledge of Various IP classes and difference between Public and Private IP.Overview of MDM technology.Understanding of system files like Hosts, Windows Registry.Understanding of Well-known ports and Custom ports.Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Japanese Speaking Customers.Good communication, documentation, and soft skills.Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectivesAbility to communicate technical issues clearly in person, on the telephone and in written documents.Strong customer focus and ability to manage client expectations. Key traits we’re looking for: PassionateHunger to learn and developTeam playerCreativityWork hard play harderConfident communication skills Who We Are? SOTI is the world's most trusted provider of enterprise mobility management (EMM) solutions, with over 17,000 enterprise customers and millions of devices managed worldwide. SOTI's portfolio of solutions and services provides the tools organizations need to truly mobilize their operations and optimize their mobility investments. Our award-winning solution, SOTI MobiControl, allows enterprises to enable, optimize and secure their mobile workforce across all platforms to support corporate-liable and Bring Your Own Device (BYOD) policies. SOTI works closely with top mobile device manufacturers such as: Samsung, Microsoft, Intermec, Honeywell, RIM, Motorola, Aruba, Bluebird, Panasonic, ZTE, LG, etc. SOTI’s world-class remote technology is second to none & is licensed by top mobile device hardware & software brands. We are passionate about producing innovative solutions that deliver results and solve real customer needs. From our humble origins in the founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and tons of fun. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Posted 3 months ago
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