Airport ground staff are essential to the efficient operation of an airport. Their roles may vary depending on their specific position (check-in, boarding, ramp services, baggage handling, etc.), but common responsibilities include: 1. Passenger Handling Assisting passengers with check-in, boarding, and disembarkation Verifying travel documents and issuing boarding passes Providing flight information and directions 2. Baggage Handling Tagging, loading, and unloading passenger baggage Resolving baggage-related issues (lost, delayed, or damaged luggage) 3. Ramp Services Guiding aircraft to and from gates (marshalling) Operating ground support equipment (belt loaders, tugs, etc.) Refueling aircraft (if trained and certified) 4. Security & Safety Checks Ensuring compliance with airport and airline security regulations Performing safety checks before boarding and during aircraft servicing 5. Coordination with Other Departments Communicating with flight crews, air traffic control, and maintenance teams Coordinating gate changes and delays 6. Customer Service Addressing passenger inquiries and complaints Providing special assistance to elderly, disabled, or unaccompanied minors

1. Passenger Handling Assisting passengers during check-in, boarding, and disembarkation. Verifying travel documents (tickets, passports, visas). Handling special assistance needs (e.g., elderly, disabled passengers). Providing flight information and directions within the airport. 2. Baggage Handling Tagging and loading baggage during check-in. Unloading luggage from aircraft. Managing lost or damaged baggage claims. Ensuring baggage is sorted and transferred correctly. 3. Ramp and Aircraft Services Marshalling aircraft to the gate. Operating ground service equipment (tugs, belt loaders, etc.). Refueling, de-icing, and lavatory servicing of aircraft. Loading/unloading cargo and luggage. 4. Security and Safety Ensuring all safety regulations are followed on the ground. Monitoring restricted areas to prevent unauthorized access. Assisting with emergency procedures when required. 5. Customer Service Answering passenger queries and addressing complaints. Providing information about flight delays, cancellations, or gate changes. Ensuring a smooth and pleasant travel experience. 6. Coordination and Communication Liaising with airline crew, air traffic control, and other airport departments. Coordinating flight schedules, gate assignments, and ground services. Reporting technical or operational issues promptly. Key Skills Required Strong communication and interpersonal skills. Ability to work under pressure and multitask. Physical fitness (especially for baggage and ramp staff). Problem-solving and quick decision-making. Teamwork and flexibility with shifts, including nights and weekends.

Job Summary: We are seeking friendly, detail-oriented, and professional individuals to join our team as Airline Customer Service Representatives. In this front-line position, you will assist passengers with ticketing, check-in, baggage services, boarding, and resolving travel-related issues. You will play a vital role in creating a positive experience for our travelers. Key Responsibilities: Provide exceptional customer service at ticket counters, gates, and baggage areas Assist with passenger check-in, boarding processes, and flight information Resolve customer complaints or concerns in a calm, empathetic manner Ensure compliance with airline and TSA regulations Handle baggage issues, including lost luggage claims and tracking Collaborate with other team members and airport personnel to ensure smooth operations Perform administrative tasks and maintain accurate records as needed Required Qualifications: High school diploma Excellent verbal and written communication skills Ability to work under pressure in a fast-paced, time-sensitive environment Must be able to work flexible hours, including weekends and holidays Basic computer proficiency Ability to stand for extended periods and lift baggage Benefits: Travel Privileges Free or discounted flights for employees and eligible family members Health & Wellness Medical, dental, and vision insurance Paid Time Off – Vacation, sick leave, and holiday pay Uniform Allowance and shift differentials for overnight/weekend shifts