Job Title: Store Manager Department: Sales and Operations Reports To: Head of Department Job Overview: We are seeking an experienced and highly motivated Store Manager to oversee daily operations, sales, and customer service at Kalki Fashion, a leading brand specializing in ethnic and luxury fashion. The ideal candidate will be responsible for managing all aspects of the store’s operations, including sales, staff management, inventory, visual merchandising, and customer service, to ensure the store meets sales targets and delivers an exceptional shopping experience. Key Responsibilities: 1. Team Leadership & Management: ● Lead, manage, and inspire a team of sales associates, stylists, and support staff to ensure high performance, motivation, and commitment. ● Conduct regular training, workshops, and team-building activities to enhance product knowledge, customer service skills, and sales techniques. ● Set clear goals for team members and monitor their progress, providing feedback and coaching to improve performance. ● Ensure the team adheres to company policies, store procedures, and service standards. ● Manage employee schedules, ensuring optimal staffing levels to meet customer demands. 2. Sales & Target Achievement: ● Achieve and exceed monthly and annual sales targets by implementing effective sales strategies and managing the sales floor. ● Drive sales through proactive engagement with customers, upselling, cross-selling, and maximizing product offerings. ● Monitor sales performance, analyze key metrics, and implement corrective actions to ensure consistent sales growth. ● Conduct regular performance reviews and set new targets for the team based on market conditions and sales trends. 3. Customer Service & Satisfaction: ● Ensure the store delivers an outstanding customer experience through exceptional service, product knowledge, and personalized shopping assistance. ● Handle escalated customer issues or complaints, ensuring resolution and customer satisfaction. ● Foster long-term relationships with repeat customers, ensuring they return to the store for future purchases. ● Maintain a high level of customer engagement through personalized recommendations, styling advice, and exclusive promotions. 4. Store Operations & Inventory Management: ● Oversee the daily operations of the store, ensuring it runs smoothly and efficiently. ● Ensure that the store is clean, organized, and well-stocked, with products displayed according to the brand’s visual standards. ● Monitor inventory levels, manage stock replenishment, and ensure proper stock rotation to minimize stockouts or overstocking. ● Conduct regular stock audits and collaborate with the inventory team to track stock movements, deliveries, and returns. ● Ensure all products are tagged, priced, and displayed in alignment with company standards. 5. Visual Merchandising: ● Collaborate with the visual merchandising team to create attractive in-store displays that highlight key collections, new arrivals, and seasonal promotions. ● Ensure that visual displays are consistently updated and aligned with Kalki Fashion’s brand identity. ● Maintain the store’s aesthetics, ensuring that the product presentation is visually appealing and engaging to customers. 6. Marketing & Promotions: ● Assist with the implementation of in-store promotions, sales campaigns, and events to drive foot traffic and sales. ● Coordinate with the marketing team to ensure store signage and promotional materials are up to date. ● Organize and oversee store events, including product launches, customer appreciation days, and seasonal sales events. ● Ensure that store promotions are communicated effectively to customers, increasing engagement and sales. 7. Financial Management & Reporting: ● Oversee the store’s financial performance, including monitoring sales, controlling costs, and maximizing profitability. ● Prepare and analyze daily, weekly, and monthly sales reports, providing insights to the senior management team. ● Ensure accurate cash handling, processing of transactions, and adherence to company financial procedures. ● Manage store budgets, expenses, and operational costs to ensure efficient use of resources. 8. Health & Safety Compliance: ● Ensure compliance with health and safety regulations, maintaining a safe environment for both customers and staff. ● Oversee the store’s cleanliness and safety procedures, ensuring that all health and safety protocols are followed. Qualifications & Skills:Education: Bachelor’s degree in Retail Management, Business, or a related field (preferred). Experience: 7+ years of experience in retail management, preferably in fashion or luxury goods, with at least 3 years in a managerial role. Skills: ○ Strong leadership and team management skills, with the ability to motivate and inspire a team. ○ Proven track record of achieving sales targets and driving performance. ○ Exceptional customer service skills with a passion for delivering a personalized shopping experience. ○ Excellent communication, interpersonal, and problem-solving skills. ○ Strong organizational skills with the ability to multitask and manage daily operations effectively. ○ Knowledge of inventory management, visual merchandising, and retail operations. ○ Proficiency in retail software, POS systems, and Microsoft Office. ○ Ability to analyze sales data and make strategic decisions based on insights. Work Environment:○ Flexible working hours, including weekends and public holidays, as required. ○ Professional and dynamic work environment focused on luxury fashion and customer satisfaction. ○ Ability to manage high-pressure situations with a calm, composed, and customer-focused attitude. Personal Traits: ○ Passion for fashion. ○ A positive, professional, and approachable demeanor. ○ Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations. ○ High attention to detail and organizational skills.
