Student Support Administrator

Job description

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at NearLearn

Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers/ students have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.

Objectives of this role

• Giving guidelines for the for the courses.
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
• Maintaining a deep understanding of our services and policies to address customer concerns effectively.
• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
• Maintaining detailed and accurate records of customer interactions and inquiries.
• Arranging a batch and do the fees collection
• Batch Arrangement
• Training class recordings sharing with the students

Your tasks:

• Periodically resolve the students queries
• Respond to customer inquiries through various communication channels, including phone, email and live chat.
• Address customer feedback and concerns with empathy and professionalism.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements to enhance the customer experience.
• Keep accurate records of customer interactions using our customer support software.
• Contribute to the development of customer support materials and resources at the firm.

Required skills and qualifications

• Bachelor’s degree in Business, Communication or a related field.
• Fresher
• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
• Organisational and time management skills to handle multiple customer inquiries.
• Problem-solving skills with the ability to think on your feet.
• Being detail-oriented with a commitment to delivering high-quality service.
• Ability to work effectively in a team and cross-functional environment.

Job Type: Full-time

Pay: ₹6,500.00 - ₹8,000.00 per month

Work Location: In perso

Job Type: Full-time

Pay: ₹6,500.00 - ₹8,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person