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Uberlife Consulting logo
Manager - Student Success Uberlife Consulting

8.0 - 13.0 years

17 - 18 Lacs

hyderabad

Work from Office

Role & responsibilities 1. Student Engagement Oversee day-to-day operations of the student help desk and ensure timely resolution of student queries across all channels (email, chat, calls, CRM). Define and monitor service-level agreements (SLAs) for response and resolution times. Establish escalation protocols and ensure complex cases are handled effectively. Responsible for student re-registration to subsequent semesters. 2. Team Leadership & Development Recruit, train, and mentor a team of student counsellors / support executives. Conduct performance reviews and ensure ongoing coaching and skill development. Create knowledge-sharing systems and standard operating procedures (SOPs) to main...

Posted 5 days ago

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