Student Counsellor

Job Description

Ø Answering Enquiry Calls Ø Handling Walk ins (including handling other counsellors' walk-ins in their absence) Ø Detailed assessment of Student Profile Ø Career Counselling – directing students to appropriate programmes and to apt countries as per their interest and requirement. Ø maintain confidentiality and privacy in handling student information. Ø Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals. Ø Provide accurate and reliable information to the students Ø Timely sharing of course options after the counselling. Ø CRM Updation without making pending Ø On time follow up on students, maintain communication with the students throughout the application process, follow up on their process, Offer Assistance etc Ø If the students requested programmes that weren't on the list that was provided, do a programming search. Ø Sending of Application Requests to Processing Department. Ø Collection of pending documents from students as per the requirement from Processing Department Ø Copying the mail communications that students received from universities to processing department Ø Conducting Offer follow ups in collaboration with Processing Department. Ø Payment Conversion Ø Interview coordination both moke and university interview with interview team and send them feedback from students. Ø supporting with Visa Processing Department. Ø Sending required documents of students to Documentation department, timely after fee payment. Ø Pre and Post Departure Assistance Ø Act as a primary contact person for the student on behalf of Edroots. Ø Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication. Ø Checking of official mail to ensure timely and accurate response, including the spam folder Ø Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing – Promotional activities, Annual meet etc. Ø Follow company policies Job Type: Full-time Education: Bachelor's (Required) Work Location: In person Expected Start Date: 09/06/2025