Senior Associate- Student Advisory GUS EDUCATION INDIA

2.0 - 5.0 years

3 - 8 Lacs

Hyderabad

Work from Office

JOB PURPOSE : The Student Advisor at GEI is responsible for reaching out to prospective students who have submitted inquiries online, using various communication channels such as phone, email, and alternative methods. The primary objective is to engage potential students, offer comprehensive information about academic programs, and expertly guide them through the admissions process. As a Student Advisor, you will help individuals make informed decisions about their educational journey, fostering a community of passionate learners. Role & responsibilities: Student Outreach: Reach out to prospective students who have submitted inquiries online, using phone or email communication channels primarily. Information Dissemination: Provide detailed information about academic programs, admission requirements, and scholarship opportunities to potential students. Admissions Guidance: Assist prospective students in understanding the admissions process, including application submission, document requirements, and deadlines. Needs Assessment: Conduct needs assessments to identify the academic and career goals of each student and guide them in selecting programs that align with their objectives. Virtual Advising: Conduct one-on-one advising sessions with students to address questions, concerns, and provide guidance on academic and career planning. Sales Targets: Achieve monthly, quarterly, and annual deposit, and enrolment targets to contribute to the institution's growth. Key Performance Indicators (KPIs) : Monitor and achieve KPIs, including conversion rates, application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment frates. Follow-up and Relationship Building: Maintain regular contact with prospective students to build strong, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes. Record Keeping: Maintain accurate and up-to-date records of student interactions and inquiries within the institute's CRM system. Collaboration: Collaborate with the other teams as instructed by leaders to coordinate information sessions, virtual open houses, and other events. Compliance: Ensure that all advising activities adhere to institutional policies, industry regulations, and ethical standards. Preferred candidate profile: 2 plus years of relevant experience. Prior experience in student, admissions, or educational counselling is an advantage. Experience with Canadian institutes / immigration will be preferred. Familiarity with customer relationship management (CRM) - salesforce system is a plus. Proven customer service skills and an excellent communicator. Outstanding administrative and organization skills, ability to deliver against several priorities. Excellent presentation skills, with accuracy, attention to detail and a methodical approach. Benefits: The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation. Considering that this role is for night shift, we provide additional competitive night shift allowance for all days worked. • To make the daily commute easier, safe, and less stressful, the company provides cab facilities to employees to and from the workplace within 30 kms radius. • The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 10 days (about 1 and a half weeks) of medical leave, 6 days of casual leave, 18 days (about 2 and a half weeks) of earned leave, 1 day of Happiness Leave, apart from 10 days (about 1 and a half weeks) of statutory leave, totalling to 45 days (about 1 and a half months) time off in a year. If you are open to relocating to Hyderabad, please share your updated CV: dhana.laxmi@guseducationindia.com

Posted 20 hours ago

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