Job Summary We are recognized for delivering outstanding service in the travel industry, and our Support Services team is crucial in maintaining this reputation. We are seeking experienced Support Services Executives to join our dynamic team and assist with the Go Global Reconfirmation process. The ideal candidates will have excellent verbal and written communication skills, a quick learning ability, and proficiency with systems. As part of our team, you will play an essential role in ensuring the smooth execution of the REQUIRED EXPERIENCE & SKILLS • 6 months or 1 Years Experience • Excellent verbal and written communication skills • Quick learning ability and adaptability • Proficiency with systems and technology • Strong attention to detail and organizational skills KEY TASKS AND RESPONSIBILITIES ▪ Excellent phone manner and written communication with experience in Support Services team ▪ Contact hotels and suppliers via phone or email to obtain hotel confirmation numbers for all confirmed bookings. ▪ Accurately enter hotel confirmation numbers into the GGT system. ▪ Promptly escalate any issue bookings to the respective handling office for resolution. ▪ Manage role flexibility, including handling special requests, back-office tasks, failed bookings, and the Mize process as needed. ▪ Ensure that all tasks are completed in compliance with company standards and best practices. ▪ Continuously improve processes and suggest enhancements to improve service delivery and operational efficiency. ▪ Maintain a strong understanding of company systems and tools to provide effective support PLACE OF WORK AND WORKING HOURS Place: Pune Working Days: Monday to Friday Working Hours: 10 am to 7 Pm (TBC) Please note: Working days and hours may vary based on operational requirement Show more Show less
( Note: This role is only open to Pune residents ) Job Summary: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED EXPERIENCE & SKILLS: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: Contact hotels or suppliers directly, via phone or email, as per the client's request. Provide regular updates to clients regarding the status of their requests. Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: Ensure all special requests are addressed and communicated to the relevant hotel or supplier Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Provident Fund Work from home Schedule: Rotational shift Supplemental Pay: Shift allowance Yearly bonus Application Question(s): Are you currently located in Pune? Are you an immediate joiner? (Y/N) If No, what is your Last working day Do you have previous voice process experience? Work Location: In person Application Deadline: 05/06/2025 Expected Start Date: 03/06/2025
( Note: This role is only open to Pune residents ) Job Summary: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED EXPERIENCE & SKILLS: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: Contact hotels or suppliers directly, via phone or email, as per the client's request. Provide regular updates to clients regarding the status of their requests. Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: Ensure all special requests are addressed and communicated to the relevant hotel or supplier Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Provident Fund Work from home Schedule: Rotational shift Supplemental Pay: Shift allowance Yearly bonus Application Question(s): Are you currently located in Pune? Are you an immediate joiner? (Y/N) If No, what is your Last working day Do you have previous voice process experience? Work Location: In person Application Deadline: 05/06/2025 Expected Start Date: 03/06/2025
JOB SUMMARY We are looking for a Candidate to be based in Pune and managing GCC markets. The applicant requires excellent sales and telephone communications skills, including cold calling clients, effective relationship building talent, strong email writing abilities for professional and effective correspondence with experience in sales, new customer acquisitions and/or business development. Past or current experience working with a B2B travel company, hotel, hospitality or service industry is essential. The role calls for hardcore sales mindset REQUIRED AND DESIRED EXPERIENCE Min Bachelor's Degree or Equivalent Qualification Min 2 years of experience of B2B Sales/ Business Development in B2B travel company, hotel, hospitality or service industry is essential. Strong Communication, Negotiation and Interpersonal skills. Team Player who can also work Independently with minimum supervision. Ok with flexible timing of work and travel for Business. Proficient using MS Office and other CRM tools. Social Media (Linked In/ WhatsApp) and Internet Savvy KEY TASKS AND RESPONSIBILITIES Developing new Leads by cold calling, email and chat communication and on boarding them. Generate maximum business from new and existing clients. Build good communication and relationship with the clients. Daily interaction with Clients through calls, chats and web meetings. Prepare and analyse reports on Business and Sales activity. Keep updates on Business Trends, Key Competitors, Events and Market Analysis. Represent the Company in Conference, Exhibition and Events / Travel for client meetings PLACE OF WORK AND WORKING HOURS Pune 10 AM - 7 PM Show more Show less
JOB SUMMARY: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED AND DESIRED EXPERIENCE: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES: Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: o Contact hotels or suppliers directly, via phone or email, as per the client's request. o Provide regular updates to clients regarding the status of their requests. o Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: o Ensure all special requests are addressed and communicated to the relevant hotel or supplier. Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Provident Fund Work from home Shift: Rotational shift Work Location: Remote Expected Start Date: 12/06/2025
JOB SUMMARY: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED AND DESIRED EXPERIENCE: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES: Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: Contact hotels or suppliers directly, via phone or email, as per the client's request. Provide regular updates to clients regarding the status of their requests. Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: Ensure all special requests are addressed and communicated to the relevant hotel or supplier. Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Internet reimbursement Provident Fund Work from home Shift: Rotational shift Work Location: In person Application Deadline: 24/06/2025 Expected Start Date: 21/06/2025
Job Summary: Join a dynamic team that sets the standard for excellence in the travel industry As As grow our presence in India, we’re seeking a Customer Service Executive to support the Senior Operations Executive in ensuring smooth daily operations and excellent service delivery. In this vital support role, you’ll assist with customer interactions, help resolve issues and contribute to operational efficiency. We’re looking for a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you're eager to learn, collaborate, and grow in a fast-paced environment, we’d love to hear from you. Ready to make an impact? Apply now and be a driving force behind our continued REQUIRED EXPERIENCE & SKILLS: Minimum 1–2 years of experience in customer service, preferably in the travel industry. Passion for delivering exceptional customer service and creating positive travel experiences. Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment. Strong communication skills—both verbal and written—with a customer-focused approach. Basic problem-solving skills and a willingness to take initiative. Collaborative mindset with the ability to work well in a team environment. Comfortable working in rotational shifts and attending the office as required. Familiarity with MS Office tools (Word, Excel, Outlook) is essential. Experience with CRM systems or travel industry tools is a plus. Reliable, proactive, and open to learning and professional growth. KEY TASKS AND RESPONSIBILITIES: ▪ Assist in day-to-day customer service operations to ensure timely and accurate support. ▪ Respond promptly to customer inquiries via phone, email, or chat with professionalism. ▪ Handle routine issues and escalate complex cases to senior team members when needed. ▪ Coordinate with other departments to resolve customer concerns efficiently. ▪ Maintain clear records of customer interactions and service issues using CRM tools. ▪ Contribute to improving service processes by sharing insights and feedback. ▪ Support team initiatives and participate in regular team meetings and trainings. ▪ Demonstrate a positive and solution-oriented attitude in all customer interactions. ▪ Uphold company standards and deliver service aligned with business values. ▪ Take ownership of personal targets and contribute to team performance goals. PLACE OF WORK AND WORKING HOURS Place: Pune Working Days: Monday to Friday Working Hours: 8 am to 8 Pm IST (Rotational shift) Please note: Working days and hours may vary based on operational requirement. Job Type: Full-time Pay: ₹32,000.00 - ₹39,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Rotational shift Application Question(s): Are you currently located in Pune? Are you an immediate joiner? (Y/N) If No, what is your Last working day Do you have previous International voice process experience? Language: English (Preferred) Hindi (Preferred) Work Location: Remote Application Deadline: 18/07/2025
Customer Service Executive Pune As we grow our presence in India, we re looking for a Customer Service Executive to support our Senior Operations Executive. In this vital role, you ll help ensure smooth daily operations and excellent service delivery by assisting with customer interactions, resolving issues, and contributing to overall operational efficiency. We need a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you re eager to learn, collaborate, and grow in a fast-paced environment, we d love to hear from you! Desired skills, experience, and expectations Minimum 1-2 years of experience in customer service, preferably within the travel industry. Passion for delivering exceptional customer service and creating positive travel experiences. Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment. Strong communication skills-both verbal and written-with a customer-focused approach. Basic problem-solving skills and a willingness to take initiative. Collaborative mindset with the ability to work well in a team environment. Comfortable working in rotational shifts and attending the office as required. Familiarity with MS Office tools (Word, Excel, Outlook) is essential. Experience with CRM systems or travel industry tools is a plus. Reliable, proactive, and open to learning and professional growth. Key skills and responsibilities Assist in day-to-day customer service operations to ensure timely and accurate support. Respond promptly to customer inquiries via phone, email, or chat with professionalism. Handle routine issues and escalate complex cases to senior team members when needed. Coordinate with other departments to resolve customer concerns efficiently. Maintain clear records of customer interactions and service issues using CRM tools. Contribute to improving service processes by sharing insights and feedback. Support team initiatives and participate in regular team meetings and trainings. Demonstrate a positive and solution-oriented attitude in all customer interactions. Uphold company standards and deliver service aligned with business values. Take ownership of personal targets and contribute to team performance goals. Everyone is welcome
The key duties of the post are as follows: - Producing all invoicing in a timely manner as per contract Posting all payment receipts in timely manner and allocating the same Confirming payment receipts to clients Following up for payment by sending payment reminders Canceling the bookings in the event of non-payment as per procedures to avoid any exposure to company Following up for Credit Card Authorization forms with clients Requirements 1-2 years of work experience Good English communication skills Good in MS Excel Process driven, Energetic and Enthusiastic Quick learner and ability to think logically Committed for long term employment Takes ownership of processes assigned Reports to manager with transparency – no surprises Efficiently manages task planning and scheduling Stays on top of to do list
The key duties of this position include producing all invoicing in a timely manner as per the contract and following up for Credit Card Authorization forms with clients. The ideal candidate should have 1-2 years of work experience, good English communication skills, proficiency in MS Excel, and be process-driven, energetic, and enthusiastic. Additionally, the candidate should be a quick learner with the ability to think logically, committed to long-term employment, take ownership of assigned processes, and report to the manager with transparency. Efficient task planning and scheduling, staying on top of the to-do list, and managing tasks effectively are also essential for this role.,
JOB SUMMARY Customer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is: To be the face of Stuba Pacific service To handle majority of non-urgent calls with first time resolution, however if complex Pune team are there to take over when required. To work independently and be a self-motivator whilst being able to work remotely with the team in Pune. The above also involves daily communication with our clients and suppliers over the telephone and via email, to assist them in a variety of ways with the booking and amending process. By ensuring that our CRM system is kept up-to-date and telephone calls answered in line with our client expectations. Executives could be on the telephones for the whole working day so an excellent telephone manner is required. KEY TASKS AND RESPONSIBILITIES Candidates will need to be able to work as a team, as well as being able to motivate themselves and use their own initiative. The ability to multi-task and prioritize under pressure in order to meet tight deadlines and communicate effectively internally and externally at all levels is essential. To provide excellent levels of customer service according to the business service level agreements when assisting our customers via telephone or email in making, administering and cancelling bookings on our own website and with suppliers. A background in the Travel Industry / Customer Service Call Centre is preferred. The key duties of the post are as follows: Resolve all customer queries to mutual satisfaction; by clarifying the customer query, determining the action required by selecting and explaining the best solution to solve the query, expediting corrections and adjustments that are viable, following up to ensure resolution Being able to follow service level agreements and ensuring queries are escalated timely and/or handover completed when required Perform various day-to-day duties; o Ensuring assigned CRM tickets are up-to-date at all times o Ensuring phone calls are answered timely and in a professional manner at all time o Ensure CRM tickets are created following any phone or email query that requires further action and resolved in line with team objectives o Perform data entry task via codes and spread sheets to track vital business information when required o Recognize and prioritize key accounts with complete ownership of the query until satisfactory resolution o To be able to deal with difficult situations in a professional manner at all times o Confident in using different website and systems, often at the same time whilst talking on the phone o Be comfortable liaising with the correct departments across the business, often remotely and across time zones, for specific situations and/or queries o Follow Customer Service processes and Stuba Operational policy at all times whilst ensuring that the satisfactory resolution is achieved by managing client expectations o Resolve all issues by clarifying the customer's requirements; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting when required to ensure satisfactory resolution in a timely manner o Knowing when to grasp a sales opportunity and convert into a booking Perform ad-hoc individual projects upon request and according to the brief PLACE OF WORK AND WORKING HOURS Pune - Rotational 8 Hrs 30 minutes shift with 30 minutes break Requirements Minimum of 1-year Customer Service experience within a call centre environment Excellent customer service with a focus on quality execution Able to multi-task, keep calm under pressure and remain patient at all times Excellent written and spoken English skills Excellent phone handling skills with strong listening skills A “can do” attitude and self-motivated Ability to work independently as well as part of a team, be it as a team player of a small team locally as well as in cooperation with the global team remotely A sound understanding of web usability & functionality High attention to detail with the ability to analyze information and problem solving Hard-working, enthusiastic and diligent Well organized and ability to manage time effectively Able to follow processes whilst adhering to tight deadlines Customer focussed and always looking to exceed client expectations Experience in a travel role A good understanding of world geography A passion for Travel