Job Summary We are recognized for delivering outstanding service in the travel industry, and our Support Services team is crucial in maintaining this reputation. We are seeking experienced Support Services Executives to join our dynamic team and assist with the Go Global Reconfirmation process. The ideal candidates will have excellent verbal and written communication skills, a quick learning ability, and proficiency with systems. As part of our team, you will play an essential role in ensuring the smooth execution of the REQUIRED EXPERIENCE & SKILLS • 6 months or 1 Years Experience • Excellent verbal and written communication skills • Quick learning ability and adaptability • Proficiency with systems and technology • Strong attention to detail and organizational skills KEY TASKS AND RESPONSIBILITIES ▪ Excellent phone manner and written communication with experience in Support Services team ▪ Contact hotels and suppliers via phone or email to obtain hotel confirmation numbers for all confirmed bookings. ▪ Accurately enter hotel confirmation numbers into the GGT system. ▪ Promptly escalate any issue bookings to the respective handling office for resolution. ▪ Manage role flexibility, including handling special requests, back-office tasks, failed bookings, and the Mize process as needed. ▪ Ensure that all tasks are completed in compliance with company standards and best practices. ▪ Continuously improve processes and suggest enhancements to improve service delivery and operational efficiency. ▪ Maintain a strong understanding of company systems and tools to provide effective support PLACE OF WORK AND WORKING HOURS Place: Pune Working Days: Monday to Friday Working Hours: 10 am to 7 Pm (TBC) Please note: Working days and hours may vary based on operational requirement Show more Show less
( Note: This role is only open to Pune residents ) Job Summary: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED EXPERIENCE & SKILLS: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: Contact hotels or suppliers directly, via phone or email, as per the client's request. Provide regular updates to clients regarding the status of their requests. Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: Ensure all special requests are addressed and communicated to the relevant hotel or supplier Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Provident Fund Work from home Schedule: Rotational shift Supplemental Pay: Shift allowance Yearly bonus Application Question(s): Are you currently located in Pune? Are you an immediate joiner? (Y/N) If No, what is your Last working day Do you have previous voice process experience? Work Location: In person Application Deadline: 05/06/2025 Expected Start Date: 03/06/2025
( Note: This role is only open to Pune residents ) Job Summary: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED EXPERIENCE & SKILLS: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: Contact hotels or suppliers directly, via phone or email, as per the client's request. Provide regular updates to clients regarding the status of their requests. Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: Ensure all special requests are addressed and communicated to the relevant hotel or supplier Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Provident Fund Work from home Schedule: Rotational shift Supplemental Pay: Shift allowance Yearly bonus Application Question(s): Are you currently located in Pune? Are you an immediate joiner? (Y/N) If No, what is your Last working day Do you have previous voice process experience? Work Location: In person Application Deadline: 05/06/2025 Expected Start Date: 03/06/2025
JOB SUMMARY We are looking for a Candidate to be based in Pune and managing GCC markets. The applicant requires excellent sales and telephone communications skills, including cold calling clients, effective relationship building talent, strong email writing abilities for professional and effective correspondence with experience in sales, new customer acquisitions and/or business development. Past or current experience working with a B2B travel company, hotel, hospitality or service industry is essential. The role calls for hardcore sales mindset REQUIRED AND DESIRED EXPERIENCE Min Bachelor's Degree or Equivalent Qualification Min 2 years of experience of B2B Sales/ Business Development in B2B travel company, hotel, hospitality or service industry is essential. Strong Communication, Negotiation and Interpersonal skills. Team Player who can also work Independently with minimum supervision. Ok with flexible timing of work and travel for Business. Proficient using MS Office and other CRM tools. Social Media (Linked In/ WhatsApp) and Internet Savvy KEY TASKS AND RESPONSIBILITIES Developing new Leads by cold calling, email and chat communication and on boarding them. Generate maximum business from new and existing clients. Build good communication and relationship with the clients. Daily interaction with Clients through calls, chats and web meetings. Prepare and analyse reports on Business and Sales activity. Keep updates on Business Trends, Key Competitors, Events and Market Analysis. Represent the Company in Conference, Exhibition and Events / Travel for client meetings PLACE OF WORK AND WORKING HOURS Pune 10 AM - 7 PM Show more Show less
JOB SUMMARY: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED AND DESIRED EXPERIENCE: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES: Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: o Contact hotels or suppliers directly, via phone or email, as per the client's request. o Provide regular updates to clients regarding the status of their requests. o Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: o Ensure all special requests are addressed and communicated to the relevant hotel or supplier. Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Provident Fund Work from home Shift: Rotational shift Work Location: Remote Expected Start Date: 12/06/2025
JOB SUMMARY: The role involves managing client inquiries related to hotel confirmation numbers and special requests. This includes contacting hotels or suppliers via phone or email to obtain necessary confirmation numbers and ensuring that all special requests are communicated to the respective parties. The aim is to provide clients with timely updates and satisfactory resolutions. REQUIRED AND DESIRED EXPERIENCE: Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers. Excellent written communication skills, capable of composing clear and concise emails for reconfirmations and special requests. Flexibility to work in shifts and adapt to varying schedules. KEY TASKS AND RESPONSIBILITIES: Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner. Hotel Booking Reconfirmations: Contact hotels or suppliers directly, via phone or email, as per the client's request. Provide regular updates to clients regarding the status of their requests. Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping. Special Requests: Ensure all special requests are addressed and communicated to the relevant hotel or supplier. Keep clients informed about the status of their special requests and ensure satisfactory closure of cases. PLACE OF WORK AND WORKING HOURS: Pune - DS – 10 am to 7pm/ AS – 3:30 pm to 11:30 pm // LS – 7pm to 3am (Weekdays and weekend working -As per the roster). Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Internet reimbursement Provident Fund Work from home Shift: Rotational shift Work Location: In person Application Deadline: 24/06/2025 Expected Start Date: 21/06/2025
Job Summary: Join a dynamic team that sets the standard for excellence in the travel industry As As grow our presence in India, we’re seeking a Customer Service Executive to support the Senior Operations Executive in ensuring smooth daily operations and excellent service delivery. In this vital support role, you’ll assist with customer interactions, help resolve issues and contribute to operational efficiency. We’re looking for a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you're eager to learn, collaborate, and grow in a fast-paced environment, we’d love to hear from you. Ready to make an impact? Apply now and be a driving force behind our continued REQUIRED EXPERIENCE & SKILLS: Minimum 1–2 years of experience in customer service, preferably in the travel industry. Passion for delivering exceptional customer service and creating positive travel experiences. Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment. Strong communication skills—both verbal and written—with a customer-focused approach. Basic problem-solving skills and a willingness to take initiative. Collaborative mindset with the ability to work well in a team environment. Comfortable working in rotational shifts and attending the office as required. Familiarity with MS Office tools (Word, Excel, Outlook) is essential. Experience with CRM systems or travel industry tools is a plus. Reliable, proactive, and open to learning and professional growth. KEY TASKS AND RESPONSIBILITIES: ▪ Assist in day-to-day customer service operations to ensure timely and accurate support. ▪ Respond promptly to customer inquiries via phone, email, or chat with professionalism. ▪ Handle routine issues and escalate complex cases to senior team members when needed. ▪ Coordinate with other departments to resolve customer concerns efficiently. ▪ Maintain clear records of customer interactions and service issues using CRM tools. ▪ Contribute to improving service processes by sharing insights and feedback. ▪ Support team initiatives and participate in regular team meetings and trainings. ▪ Demonstrate a positive and solution-oriented attitude in all customer interactions. ▪ Uphold company standards and deliver service aligned with business values. ▪ Take ownership of personal targets and contribute to team performance goals. PLACE OF WORK AND WORKING HOURS Place: Pune Working Days: Monday to Friday Working Hours: 8 am to 8 Pm IST (Rotational shift) Please note: Working days and hours may vary based on operational requirement. Job Type: Full-time Pay: ₹32,000.00 - ₹39,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Rotational shift Application Question(s): Are you currently located in Pune? Are you an immediate joiner? (Y/N) If No, what is your Last working day Do you have previous International voice process experience? Language: English (Preferred) Hindi (Preferred) Work Location: Remote Application Deadline: 18/07/2025
Customer Service Executive Pune As we grow our presence in India, we re looking for a Customer Service Executive to support our Senior Operations Executive. In this vital role, you ll help ensure smooth daily operations and excellent service delivery by assisting with customer interactions, resolving issues, and contributing to overall operational efficiency. We need a motivated, detail-oriented individual with strong communication skills and a passion for travel. If you re eager to learn, collaborate, and grow in a fast-paced environment, we d love to hear from you! Desired skills, experience, and expectations Minimum 1-2 years of experience in customer service, preferably within the travel industry. Passion for delivering exceptional customer service and creating positive travel experiences. Ability to adapt quickly and work efficiently in a fast-paced, dynamic environment. Strong communication skills-both verbal and written-with a customer-focused approach. Basic problem-solving skills and a willingness to take initiative. Collaborative mindset with the ability to work well in a team environment. Comfortable working in rotational shifts and attending the office as required. Familiarity with MS Office tools (Word, Excel, Outlook) is essential. Experience with CRM systems or travel industry tools is a plus. Reliable, proactive, and open to learning and professional growth. Key skills and responsibilities Assist in day-to-day customer service operations to ensure timely and accurate support. Respond promptly to customer inquiries via phone, email, or chat with professionalism. Handle routine issues and escalate complex cases to senior team members when needed. Coordinate with other departments to resolve customer concerns efficiently. Maintain clear records of customer interactions and service issues using CRM tools. Contribute to improving service processes by sharing insights and feedback. Support team initiatives and participate in regular team meetings and trainings. Demonstrate a positive and solution-oriented attitude in all customer interactions. Uphold company standards and deliver service aligned with business values. Take ownership of personal targets and contribute to team performance goals. Everyone is welcome
The key duties of the post are as follows: - Producing all invoicing in a timely manner as per contract Posting all payment receipts in timely manner and allocating the same Confirming payment receipts to clients Following up for payment by sending payment reminders Canceling the bookings in the event of non-payment as per procedures to avoid any exposure to company Following up for Credit Card Authorization forms with clients Requirements 1-2 years of work experience Good English communication skills Good in MS Excel Process driven, Energetic and Enthusiastic Quick learner and ability to think logically Committed for long term employment Takes ownership of processes assigned Reports to manager with transparency – no surprises Efficiently manages task planning and scheduling Stays on top of to do list
The key duties of this position include producing all invoicing in a timely manner as per the contract and following up for Credit Card Authorization forms with clients. The ideal candidate should have 1-2 years of work experience, good English communication skills, proficiency in MS Excel, and be process-driven, energetic, and enthusiastic. Additionally, the candidate should be a quick learner with the ability to think logically, committed to long-term employment, take ownership of assigned processes, and report to the manager with transparency. Efficient task planning and scheduling, staying on top of the to-do list, and managing tasks effectively are also essential for this role.,
JOB SUMMARY Customer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is: To be the face of Stuba Pacific service To handle majority of non-urgent calls with first time resolution, however if complex Pune team are there to take over when required. To work independently and be a self-motivator whilst being able to work remotely with the team in Pune. The above also involves daily communication with our clients and suppliers over the telephone and via email, to assist them in a variety of ways with the booking and amending process. By ensuring that our CRM system is kept up-to-date and telephone calls answered in line with our client expectations. Executives could be on the telephones for the whole working day so an excellent telephone manner is required. KEY TASKS AND RESPONSIBILITIES Candidates will need to be able to work as a team, as well as being able to motivate themselves and use their own initiative. The ability to multi-task and prioritize under pressure in order to meet tight deadlines and communicate effectively internally and externally at all levels is essential. To provide excellent levels of customer service according to the business service level agreements when assisting our customers via telephone or email in making, administering and cancelling bookings on our own website and with suppliers. A background in the Travel Industry / Customer Service Call Centre is preferred. The key duties of the post are as follows: Resolve all customer queries to mutual satisfaction; by clarifying the customer query, determining the action required by selecting and explaining the best solution to solve the query, expediting corrections and adjustments that are viable, following up to ensure resolution Being able to follow service level agreements and ensuring queries are escalated timely and/or handover completed when required Perform various day-to-day duties; o Ensuring assigned CRM tickets are up-to-date at all times o Ensuring phone calls are answered timely and in a professional manner at all time o Ensure CRM tickets are created following any phone or email query that requires further action and resolved in line with team objectives o Perform data entry task via codes and spread sheets to track vital business information when required o Recognize and prioritize key accounts with complete ownership of the query until satisfactory resolution o To be able to deal with difficult situations in a professional manner at all times o Confident in using different website and systems, often at the same time whilst talking on the phone o Be comfortable liaising with the correct departments across the business, often remotely and across time zones, for specific situations and/or queries o Follow Customer Service processes and Stuba Operational policy at all times whilst ensuring that the satisfactory resolution is achieved by managing client expectations o Resolve all issues by clarifying the customer's requirements; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting when required to ensure satisfactory resolution in a timely manner o Knowing when to grasp a sales opportunity and convert into a booking Perform ad-hoc individual projects upon request and according to the brief PLACE OF WORK AND WORKING HOURS Pune - Rotational 8 Hrs 30 minutes shift with 30 minutes break Requirements Minimum of 1-year Customer Service experience within a call centre environment Excellent customer service with a focus on quality execution Able to multi-task, keep calm under pressure and remain patient at all times Excellent written and spoken English skills Excellent phone handling skills with strong listening skills A “can do” attitude and self-motivated Ability to work independently as well as part of a team, be it as a team player of a small team locally as well as in cooperation with the global team remotely A sound understanding of web usability & functionality High attention to detail with the ability to analyze information and problem solving Hard-working, enthusiastic and diligent Well organized and ability to manage time effectively Able to follow processes whilst adhering to tight deadlines Customer focussed and always looking to exceed client expectations Experience in a travel role A good understanding of world geography A passion for Travel
JOB SUMMARY Customer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is: To be the face of Stuba Pacific service To handle majority of non-urgent calls with first time resolution, however if complex Pune team are there to take over when required. To work independently and be a self-motivator whilst being able to work remotely with the team in Pune. The above also involves daily communication with our clients and suppliers over the telephone and via email, to assist them in a variety of ways with the booking and amending process. By ensuring that our CRM system is kept up-to-date and telephone calls answered in line with our client expectations. Executives could be on the telephones for the whole working day so an excellent telephone manner is required. KEY TASKS AND RESPONSIBILITIES Candidates will need to be able to work as a team, as well as being able to motivate themselves and use their own initiative. The ability to multi-task and prioritize under pressure in order to meet tight deadlines and communicate effectively internally and externally at all levels is essential. To provide excellent levels of customer service according to the business service level agreements when assisting our customers via telephone or email in making, administering and cancelling bookings on our own website and with suppliers. A background in the Travel Industry / Customer Service Call Centre is preferred. The key duties of the post are as follows: Resolve all customer queries to mutual satisfaction; by clarifying the customer query, determining the action required by selecting and explaining the best solution to solve the query, expediting corrections and adjustments that are viable, following up to ensure resolution Being able to follow service level agreements and ensuring queries are escalated timely and/or handover completed when required Perform various day-to-day duties; o Ensuring assigned CRM tickets are up-to-date at all times o Ensuring phone calls are answered timely and in a professional manner at all time o Ensure CRM tickets are created following any phone or email query that requires further action and resolved in line with team objectives o Perform data entry task via codes and spread sheets to track vital business information when required o Recognize and prioritize key accounts with complete ownership of the query until satisfactory resolution o To be able to deal with difficult situations in a professional manner at all times o Confident in using different website and systems, often at the same time whilst talking on the phone o Be comfortable liaising with the correct departments across the business, often remotely and across time zones, for specific situations and/or queries o Follow Customer Service processes and Stuba Operational policy at all times whilst ensuring that the satisfactory resolution is achieved by managing client expectations o Resolve all issues by clarifying the customer's requirements; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting when required to ensure satisfactory resolution in a timely manner o Knowing when to grasp a sales opportunity and convert into a booking Perform ad-hoc individual projects upon request and according to the brief PLACE OF WORK AND WORKING HOURS Pune - Rotational 8 Hrs 30 minutes shift with 30 minutes break Requirements Minimum of 1-year Customer Service experience within a call centre environment Excellent customer service with a focus on quality execution Able to multi-task, keep calm under pressure and remain patient at all times Excellent written and spoken English skills Excellent phone handling skills with strong listening skills A can do attitude and self-motivated Ability to work independently as well as part of a team, be it as a team player of a small team locally as well as in cooperation with the global team remotely A sound understanding of web usability & functionality High attention to detail with the ability to analyze information and problem solving Hard-working, enthusiastic and diligent Well organized and ability to manage time effectively Able to follow processes whilst adhering to tight deadlines Customer focussed and always looking to exceed client expectations Experience in a travel role A good understanding of world geography A passion for Travel
Job Title: Operations Manager – Reconfirmations Department: Operations Location: India Reports To: Regional Operations Manager – Back Office (Sarika Arya) ________________________________________________________________________________ Job Summary We are seeking an experienced and detail-oriented Operations Manager to lead and enhance our Reconfirmation process within the travel industry. This role ensures both system and team performance are optimized to meet service standards and KPIs. The manager oversees daily reconfirmations across India and Brazil hubs, drives team development, and acts as the second point of escalation for reconfirmation issues. The ideal candidate will bring a strong operational background, a proactive “can-do” attitude, and experience managing large, multicultural teams. You will be responsible for leading a team handling high-volume, routine tasks, ensuring accurate and timely reconfirmations, and fostering collaboration across departments. If you thrive in a fast-paced environment, are data-driven, and enjoy building streamlined workflows that elevate team performance, this is the opportunity for you. . Key Responsibilities Process Efficiency Oversee daily reconfirmation workflows across manual and automated processes. Ensure reconfirmation processes are optimised for automation, speed, accuracy, and scalability. Monitor HCN Hub performance and escalate systemic issues as needed. Team Management Lead Team Leaders, Seniors, and Executives across India and Brazil hubs. Drive recruitment, onboarding, and continuous development of team members. Foster a high-performance culture through coaching, feedback, and structured reviews. Hub Performance & Optimisation Collaborate with Product and R&D teams to ensure optimal Hub configuration and supplier integration. Identify and implement process improvements to enhance efficiency and accuracy. Track and report on operational metrics and trends. Escalation & Issue Resolution Act as the second point of escalation for reconfirmations issues with a focus on proactively avoiding these. Support Team Leaders and Seniors in resolving complex cases and exceptions. Ensure timely resolution of supplier or system-related challenges. Cross-Functional Collaboration Work closely with the Regional Operations Manager, Trainer & QC, and cross-functional teams to align on goals and initiatives. Contribute to documentation, SOP updates, and knowledge sharing. Requirements Skills & Experience Proven experience in operations management, preferably in travel, tech, or customer service. Strong leadership and team development skills. Analytical mindset with experience managing KPIs and performance metrics. Excellent communication and stakeholder management abilities. Highly organised, with strong problem-solving and multitasking abilities. Comfortable working in a dynamic, high-volume environment with shifting priorities. Prior exposure to reconfirmation or reservations processes in the travel sector is a plus. Benefits Quarterly Performance Bonus
The key duties of the post are as follows: - · Producing all invoicing in a timely manner as per contract · Posting all payment receipts in timely manner and allocating the same · Confirming payment receipts to clients · Following up for payment by sending payment reminders · Canceling the bookings in the event of non-payment as per procedures to avoid any exposure to company · Following up for Credit Card Authorization forms with clients Requirements 1-2 years of work experience Good English communication skills Good in MS Excel Process driven, Energetic and Enthusiastic Quick learner and ability to think logically Committed for long term employment Takes ownership of processes assigned Reports to manager with transparency – no surprises Efficiently manages task planning and scheduling Stays on top of to do list
*Kindly note this role is only open to Pune residents* JOB SUMMARY At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced Sales & Support professional to provide assistance and support to sales team, build relationships, identify opportunities to optimize existing processes and streamline them, act as a main point of contact for the escalations between client & customer service team or client & finance team and resolve them by ensuring smooth collaboration. To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of handling escalations, training, and managing administrative tasks. Past or current experience working in the international market will be an added advantage. REQUIRED AND DESIRED EXPERIENCE Bachelors in any discipline Minimum 2 years in Sales, Support or Coordinator based roles Good verbal and written communication skills Excellent knowledge of using MS-Office tools, especially Word and Excel Good understanding of Sales & Customer Services practices Good in research, internet savvy and has analytical mindset Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment. Collaborative mindset with the ability to work cross-functionally and contribute to the overall success of the team. KEY TASKS AND RESPONSIBILITIES: Sales Support : Provide daily support to the sales team, assisting with sales processes, general client inquiries, and ensuring timely communication. Analyze sales report daily and keep sales team posted with key points & observations to help them make decision. Lead Generation: Help identify new business opportunities through market research and outreach to potential clients, qualified leads, and schedule meetings. Sales Reports & Analysis : Prepare and maintain sales reports to track key performance indicators (KPIs) for the entire sales team, pipeline progress, sales activities and feed the sales team with key observations. Send monthly or quarterly reports to the key clients and inform them about performance, their targets, overrides, incentives, and promotions. Client Coordination : Act as a liaison between the sales team and clients ensuring clients basic queries are addressed. Ability to work in different time zones to interact with sales teams and travel agents depending on the business requirements Administrative Assistance: Assist the sales team with administrative tasks such as maintaining CRM data, creating accounts, preparing sales presentations, and updating client accounts. Cross-functional Collaboration: Work closely with other departments (finance, marketing, operations, tech support) to ensure client needs are met effectively. Escalation Management : Address and resolve client issues or concerns, escalating to the appropriate internal team when necessary. Monitor daily tickets which can be an escalation and prioritize them with Operations team before they are critical. Training & Guidance: Conduct training sessions within travel agency users to show them new features and best practices. Sales Training & Guidance : Conduct training sessions for new employees joining within sales team to give them overview about company, history, processes, tools, etc. PLACE OF WORK AND WORKING HOURS: Rotational Shift, Pune
*Kindly note this role is only open to Pune residents* JOB SUMMARY At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced Sales & Support professional to provide assistance and support to sales team, build relationships, identify opportunities to optimize existing processes and streamline them, act as a main point of contact for the escalations between client & customer service team or client & finance team and resolve them by ensuring smooth collaboration. To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of handling escalations, training, and managing administrative tasks. Past or current experience working in the international market will be an added advantage. REQUIRED AND DESIRED EXPERIENCE Bachelors in any discipline Minimum 2 years in Sales, Support or Coordinator based roles Good verbal and written communication skills Excellent knowledge of using MS-Office tools, especially Word and Excel Good understanding of Sales & Customer Services practices Good in research, internet savvy and has analytical mindset Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment. Collaborative mindset with the ability to work cross-functionally and contribute to the overall success of the team. KEY TASKS AND RESPONSIBILITIES: Sales Support : Provide daily support to the sales team, assisting with sales processes, general client inquiries, and ensuring timely communication. Analyze sales report daily and keep sales team posted with key points & observations to help them make decision. Lead Generation: Help identify new business opportunities through market research and outreach to potential clients, qualified leads, and schedule meetings. Sales Reports & Analysis : Prepare and maintain sales reports to track key performance indicators (KPIs) for the entire sales team, pipeline progress, sales activities and feed the sales team with key observations. Send monthly or quarterly reports to the key clients and inform them about performance, their targets, overrides, incentives, and promotions. Client Coordination : Act as a liaison between the sales team and clients ensuring clients basic queries are addressed. Ability to work in different time zones to interact with sales teams and travel agents depending on the business requirements Administrative Assistance: Assist the sales team with administrative tasks such as maintaining CRM data, creating accounts, preparing sales presentations, and updating client accounts. Cross-functional Collaboration: Work closely with other departments (finance, marketing, operations, tech support) to ensure client needs are met effectively. Escalation Management : Address and resolve client issues or concerns, escalating to the appropriate internal team when necessary. Monitor daily tickets which can be an escalation and prioritize them with Operations team before they are critical. Training & Guidance: Conduct training sessions within travel agency users to show them new features and best practices. Sales Training & Guidance : Conduct training sessions for new employees joining within sales team to give them overview about company, history, processes, tools, etc. PLACE OF WORK AND WORKING HOURS: Rotational Shift, Pune
Stuba.com is an award-winning global accommodation wholesaler, with offices in Australia, India, UAE, UK, and USA. The company offers a platform for travel agents to book hotels, utilizing predictive analytics and algorithms to curate relevant hotel selections and enhance travel business efficiency. We are rapidly growing travel companycommitted to innovation and excellence. We are looking for an experienced Recruiter to join our HR departmentand take on a crucial role in growing our teams. Your focus will be on reducing our time-to-hire and ensuring weattract top talent to drive our success. Requirements Graduate / Postgraduate/ MBA (Technical Background preferred) Minimum 2.5 years’ experience in end-to-end recruitments Strong knowledge of MS-Office specially Excel Ability to organize and complete skills assessment that are appropriate for the vacancy requirement Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc.) Excellent verbal and written communication skills Decision Making and multi-tasking • Able to report on recruitment KPIs as set by HR Manager with suggestions for improvement KEY TASKS AND RESPONSIBILITIES • Ongoing research and recommend new sources for active & potential vacancy requirements ensuring success can be tracked by channel. • Continuously develop networks/partnerships to actively build database/pipeline of candidates & successful business partners. • Prepare and publish report on a monthly basis against Recruitment KPIs with areas for improvement particularly where staff retention is under 75% • Ensuring high level of confidentiality whilst maintaining candidate records & required recruitment documents • Review HR software and suggest any improvements for recruitment purposes. • With leaders / hiring managers current vacancy requirement plan to include profiling, package benchmarking, sourcing strategies & interview / selection techniques. • To effectively manage the current vacancy recruitment process by : o Signing off job descriptions for all vacancies, ensuring they are kept up to date o Agreeing and promoting job openings in relevant source channel for the role
• Reporting to the Head of department and Finance director risks in terms of collections • Manage the companies exposure within the companies credit policies. • Monitor and analyze accounts receivable aging to ensure compliance with the agents contractual terms. • Oversee incoming payments are processed in compliance with financial policies and procedures. • Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted. • Respond and resolve escalations of customer issues. • Establish and maintain effective communication with customers regarding billing and collection issues. • Develop and maintain relationships with internal stakeholders, including sales and customer service teams. Overseeing the training and performance management of accounts receivable staff for the relevant region. • Flexible to shift times (Working Hours- UK Hours) Graduate / Post Graduate
Credit control – ensure no exposure to the company outside agreed Credit limits by mgmt. Responsible to ensure all payments are made on time as per the contract and escalate as per procedure. Credit Exposure review of all customers monthly and proposal to supervisor. Reporting and reviewing with supervisor all overdue debt and proposal on corrective action. Ensuring all queries are resolved in a timely manner. This would need effective communication with clients and internal stakeholders and ability to understand and adapt to situations. Inbox turnaround time is max 24hrs. Monitoring all invoicing is produced and sent in a timely manner per Jnr as per contract. Monitoring all allocations are processed by Jnr. Communication with sales head for that region to resolve any queries in a timely manner. This will require ability to form interpersonal relationships. Configuration of all agents in RIO as per contract Requirements 3-5 years of Credit Control experience, especially while dealing with foreign clients will be an advantage. Must be customer focused. Excellent English communication skills – both written and verbal. The job will require communicating with foreign clients on phone and email daily. Excellent in MS Office Suite Ready to work on all types of tasks – simplest to complex Process driven, but ability to think beyond it as required, energetic and enthusiastic Quick learner and ability to work effectively under pressure and make informed decisions Committed for long term employment Takes ownership of processes and people assigned Reports to manager with transparency – no surprises Efficiently manages task planning and scheduling Stays on top of To Do list and mailbox. Graduate / Post Graduate