5.0 - 8.0 years

0 Lacs

pune, maharashtra, india

On-site

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Lead Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and how these changes impact the payments and commerce industr...

Posted 18 hours ago

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Senior Process Designer PhonePe

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: At PhonePe, you will be responsible for designing process flows for both manual and automated Customer Experience (CX) channels with the goal of improving efficiency, performance, and user satisfaction. You will collaborate with cross-functional teams and leverage data insights to streamline existing processes and drive continuous improvement. Additionally, you will be accountable for content building for various CX assets to enhance user experience. Key Responsibilities: - Design process flows for manual CX channels like Agent desk and analyze end-to-end customer and developer journeys to identify improvement opportunities. - Create SOPs and support playbooks to enhance effic...

Posted 2 weeks ago

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