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3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
The OpenText Exstream role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the OpenText Exstream domain.
Posted 2 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenText EXSTREAM. Experience3-5 Years.
Posted 3 weeks ago
3.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Responsibilities:- Prospect and qualify potential clients over the phone- Develop and maintain strong relationships with clients- Negotiate and close sales deals- Provide excellent customer service- Stay up-to-date on product and service offerings- Meet and exceed sales targetsRequirement :- 1+ years of experience in telesales or a related field- Strong communication and negotiation skills- Excellent customer service skills- Ability to work independently and as part of a team- Proven ability to meet and exceed sales targets- Knowledge of our products and services is a plus This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
Posted 3 weeks ago
5 - 7 years
5 - 9 Lacs
Pune
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : OpenText ECM Tools Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : minimum 15 year full time education Key Responsibilities1 Experience on CCM OpenText Exstream, Streamserve 2 Delivery experience of atleast 3 project in ECM Domain, Experince of delivering OpenText project is added advantage 4Must have Experience in Designing, Architecting and Estimating OpenText projects 5 Extensive knowledge and experience in designing and defining Communication Builder, Workshop, Post Processing, Document Broker, Supervisor, Story Teller Technical Experience1 Certification in any of the OpenText tools will be an added advantage 2 Experience in integrating OpenText with third party tools such as Reporting, Enterprise Search will be an added advantage 3 Strong Working knowledge in Java, J2EE , XML, HTML and Design Patterns Professional Attributes1 Good Communication Skill 2 Flexible to work 3 Ability to work under pressure 4 Good Analytical skill and presentation skill 5 Decision making ability Qualification minimum 15 year full time education
Posted 2 months ago
5 - 13 years
22 - 27 Lacs
Pune
Work from Office
HARMAN s engineers and designers are creative, purposeful and agile. As part of this team, you ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career. A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday. D031006DT Desired Skills: MEC or M3 Enterprise Collaborator experience/knowledge MAK Developers with pure Java MOM or Streamserve and outbound Document Services System Administration XML and XML schema concepts. Programming concepts, such as functions and input/output parameters, loops, and execution flow control. Flat files and flat file messaging Java programming. The Eclipse IDE Framework Communication protocols M3 Business Engine, MI Programs, and Business Messages Must have excellent communication skills, strong business experience and outstanding end-user interaction HARMAN is proud to be an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 3 months ago
3 - 8 years
10 - 12 Lacs
Pune
Work from Office
HARMAN s engineers and designers are creative, purposeful and agile. As part of this team, you ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career. A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday. Infor M3 Technical consultant To work on Infor ERP M3 (V15.x ) development relating to implementations, upgrades or other projects. translate business requirements into developed, workable, client acceptable solutions. Required Skills: 4-8 years of experience in the development of Infor M3(V15.x ) ERP software, patches, configurations and customizations. Must have a minimum of 3 years in a consulting role. Desired Skills: MEC or M3 Enterprise Collaborator experience/knowledge MAK Developers with pure Java MOM or Streamserve and outbound Document Services System Administration XML and XML schema concepts. Programming concepts, such as functions and input/output parameters, loops, and execution flow control. Flat files and flat file messaging Java programming. The Eclipse IDE Framework Communication protocols M3 Business Engine, MI Programs, and Business Messages Must have excellent communication skills, strong business experience and outstanding end-user interaction HARMAN is proud to be an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 3 months ago
5 - 7 years
5 - 9 Lacs
Pune
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : OpenText ECM Tools Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : minimum 15 year full time education Key Responsibilities1 Experience on CCM OpenText Exstream, Streamserve 2 Delivery experience of atleast 3 project in ECM Domain, Experince of delivering OpenText project is added advantage 4Must have Experience in Designing, Architecting and Estimating OpenText projects 5 Extensive knowledge and experience in designing and defining Communication Builder, Workshop, Post Processing, Document Broker, Supervisor, Story Teller Technical Experience1 Certification in any of the OpenText tools will be an added advantage 2 Experience in integrating OpenText with third party tools such as Reporting, Enterprise Search will be an added advantage 3 Strong Working knowledge in Java, J2EE , XML, HTML and Design Patterns Professional Attributes1 Good Communication Skill 2 Flexible to work 3 Ability to work under pressure 4 Good Analytical skill and presentation skill 5 Decision making ability Qualification minimum 15 year full time education
Posted 3 months ago
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