6 Streaming Protocols Jobs

We are seeking a Senior Manager Customer Success & Presales to lead our customer success initiatives and presales activities for key enterprise broadcast accounts in the Western region of India, based out of Mumbai. This role demands a strong technical background in broadcast IT, an analytical mindset, and a proactive approach to managing customer satisfaction, technical escalations, and solution-oriented presales engagements. The ideal candidate will have a deep understanding of broadcast and post-production workflows, the ability to manage teams, and a passion for enabling customer success through reliable technology deployment and support. Key Responsibilities: Customer Success & Account Management Own and maintain high levels of customer satisfaction across key enterprise accounts in the Western region. Serve as the primary escalation point for critical issues, lead resolution efforts with internal teams and OEM partners. Proactively track support cases, SLAs, and Root Cause Analyses (RCAs), ensure timely closures and communication. Maintain detailed and updated system configuration and support contract records across all customer accounts. Foster strong relationships with customer stakeholders, including technical heads and senior management. Team Leadership & Operational Oversight Lead the regional customer support team with a focus on discipline, accountability, and high-performance culture. Coordinate daily operations, ensuring prompt resolution of issues and effective team collaboration. Support cross-regional team efforts, especially during crisis situations or high-priority escalations. Provide hands-on technical leadership during critical issues, including on-site support if required. Presales & Technical Consultation Collaborate with the sales team to support presales activities by delivering technical presentations and solution briefings. Engage with clients to understand their workflows, challenges, and requirements, and propose optimal media solutions. Review and contribute to Scope of Work (SOW), Bill of Materials (BOM), and solution architecture documentation. Participate in solution design, installations, configurations, and project handovers. Process Improvement & Learning Drive continual learning within the team and stay updated on emerging technologies in broadcast and digital media. Recommend tools, workflows, or processes to improve customer experience and operational efficiency. Monitor and manage warranty/support renewals and proactively follow up on new and existing contracts. Desired Skills & Qualifications: Educational Background: Bachelor&aposs degree in Electronics , Electronics & Telecommunications , Computer Science , or equivalent. Relevant industry experience may be considered in lieu of formal education. Experience: Minimum 10 years in broadcast IT technical support, project execution, or customer success in the media tech domain, with proven managerial experience. Technical Proficiency: Strong knowledge of broadcast and post-production environments : Collaborative newsroom workflows, SAN/NAS storage, RAID technologies, products & solutions for video editing, audio dubbing, QC, graphics, playout, automation, MAM, and digital delivery. Understanding AV standards, codecs, resolutions, formats, and streaming protocols. Good grasp of IT & Network fundamentals: topology, video/audio signal flow, video compression, and transmission. Certifications (Preferred but not mandatory): Cloud Computing, Virtualization, Networking, IT Security, Linux Administration, MS SQL, Remote Production, or basic software development. Soft Skills: Excellent verbal and written communication in English; knowledge of at least one local Indian language preferred. Strong interpersonal skills, problem-solving mindset, and ability to engage with Leadership members and OEMs. Must be self-motivated, independent, and committed to customer success. Show more Show less

You are a highly skilled and experienced Media-Tech professional sought to join Amagi's dynamic Onboarding team as the Head of Technical Onboarding. Your role will involve possessing deep expertise in Amagi's products such as CLOUDPORT, Tarang, Amagi Live, and video streaming and delivery technologies like AWS Medialive, Mediaconnect, CDN, streaming, and video delivery, to facilitate seamless customer onboarding experiences. Your responsibilities will include leading and managing the technical onboarding team, providing guidance, mentorship, and support to ensure an efficient onboarding process. You will also be responsible for managing escalations and risks to optimize customer satisfaction, leading collaboration with internal stakeholders, and developing strategic initiatives to enhance technical onboarding workflows. As a Media Technology Expert, you are expected to stay updated on the latest trends and advancements in media technology, collaborate with internal teams to integrate emerging technologies into the onboarding process, and maintain client relationships by acting as a technical liaison between clients and internal teams. Moreover, you will be tasked with optimizing the onboarding process, refining workflows, reducing implementation timelines, and enhancing overall customer satisfaction. Designing and delivering comprehensive training programs for clients, fostering a culture of continuous learning within the technical onboarding team, and implementing quality assurance measures throughout the onboarding process will also be part of your responsibilities. The ideal candidate for this role should have at least 12 years of experience in the IT sector, with a minimum of 8 years in a customer delivery role and some experience in people management. You should have proven leadership experience in overseeing technical onboarding in the media technology or streaming industry, a deep understanding of media technology, excellent communication skills, and the ability to manage high-pressure situations effectively. Strong project management skills and the ability to lead cross-functional teams are also essential for this position.,

We are seeking a highly skilled and experienced Over-the-Top (OTT) Subject Matter Expert (SME) to join our dynamic team. As the OTT SME, you will provide strategic and technical leadership across all aspects of our OTT video platform to ensure reliable and high-quality content delivery to our audience. The ideal candidate for this role will possess in-depth expertise in OTT technologies, a strong understanding of industry trends, and a track record of applying best practices to enhance platform performance and drive innovation. You should hold a Bachelor's degree in Computer Science, Engineering, or a related field, along with at least 7 years of hands-on experience in OTT video streaming. Your knowledge should encompass OTT technologies, platforms, and workflows, with proficiency in both frontend and backend OTT ecosystems. Familiarity with video encoding, transcoding, packaging, and delivery formats such as HLS, DASH, and CMAF is essential. Experience with OTT video players and SDKs like JW Player, THEOplayer, and ExoPlayer, as well as cloud-based video streaming services such as AWS Media Services, Azure Media Services, and Google Cloud Media CDN, is required. You should also have a solid understanding of content delivery networks (CDNs), streaming protocols, and digital rights management (DRM) technologies like Widevine, PlayReady, and FairPlay. In this role, you will be responsible for acting as the primary SME or Architect for OTT technologies and platforms, providing technical guidance and support to cross-functional teams, designing and optimizing end-to-end OTT video workflows, troubleshooting technical issues, and evaluating emerging technologies to enhance platform scalability, reliability, and user experience. Furthermore, you will be expected to develop and maintain technical documentation, monitor platform performance, stay updated on industry standards and best practices, collaborate with third-party vendors, and contribute to product roadmaps and long-term strategic planning for OTT initiatives. At GlobalLogic, we prioritize a culture of caring, continuous learning and development, interesting and meaningful work, balance and flexibility, and integrity. As a member of our team, you will have the opportunity to work on impactful projects, grow personally and professionally, and contribute to innovative solutions that shape the world today. Join us at GlobalLogic, a Hitachi Group Company, and be part of our mission to be a trusted digital engineering partner to the world's most forward-thinking companies. Let's collaborate in transforming businesses and redefining industries through intelligent products, platforms, and services.,

As an integral member of the team, you will be involved in the design, development, and maintenance of components for the Apple Player SDK across various Apple platforms such as iOS and tvOS. Collaboration with cross-functional teams will be key in enhancing the video playback experience on Apple devices. You will play a crucial role in optimizing streaming performance to ensure high-quality, smooth, and low-latency playback. Troubleshooting issues, especially those related to media streaming, buffering, and DRM, will be a significant part of your responsibilities. Additionally, you will contribute to code quality by conducting unit testing and participating in code reviews. Staying updated with Apple's latest technologies is essential as you will be expected to contribute towards SDK improvements. Exploring and documenting technical solutions while learning to evaluate trade-offs for mobile and TV platforms will also be part of your journey. In terms of qualifications, you should possess at least 1 year of experience in iOS and/or tvOS development. A solid foundation in Swift and UIKit is a must-have. Understanding software development principles, application architecture, and basic design patterns is crucial. Exposure to CI/CD pipelines, automated testing (such as unit tests), and Agile practices will be beneficial for this role. A problem-solving mindset coupled with a willingness to learn and thrive in a dynamic production environment is highly valued. Basic communication and collaboration skills within a team-oriented environment are essential. If you have exposure to AVFoundation, HLS, and streaming protocols, it would be advantageous. Understanding DRM technologies like FairPlay, experience or familiarity with SwiftUI and Apple TV-specific development, and awareness of video playback analytics and telemetry concepts are considered good-to-have skills that can further enhance your contributions to the team.,

As a QA Manual Tester, you will leverage your 5+ years of overall experience with a focus on manual software testing, including 3+ years in a product development environment. Your expertise in software testing methodologies and best practices will be crucial in ensuring the quality and functionality of products. Ideally, you have experience in the OTT/media domain and possess a strong understanding of streaming protocols such as DASH and HLS. Your proficiency in testing live, VOD, and DVR streaming will be highly beneficial. Familiarity with test management tools like JIRA or similar platforms is required to streamline the testing process effectively. Your role will demand excellent analytical and problem-solving skills, with meticulous attention to detail. Clear and effective communication, both verbal and written, will be essential for conveying complex technical concepts to non-technical stakeholders. You should be able to work independently as well as collaboratively in a fast-paced, team-oriented environment. If you are based in Bangalore, Karnataka, and can join immediately, this full-time position could be an excellent opportunity for you. Your willingness to commute or relocate to Bengaluru before starting work is essential. Prior experience of 3 years in OTT and 5 years in manual testing is required for this role. If you are ready to take on this challenging role and meet the specified criteria, please share your resume at ayushi.bhangre@hireitsolutions.in.,

We are seeking a highly motivated and experienced Streaming Support Engineer Team Leader to oversee our technical support team in India. The ideal candidate will have a strong background in streaming technologies and a passion for providing exceptional customer support. Responsibilities Lead a team of streaming support engineers to provide high-quality technical support for streaming services. Troubleshoot and resolve streaming issues reported by customers in a timely manner. Develop and maintain documentation for troubleshooting procedures and technical solutions. Collaborate with cross-functional teams to enhance streaming services and implement improvements. Monitor system performance and implement best practices to ensure optimal streaming experiences. Provide training and mentorship to team members to enhance their technical skills and customer service abilities. Skills and Qualifications 3-7 years of experience in technical support or related field, preferably in streaming services. Strong understanding of streaming protocols (RTMP, HLS, DASH) and video codecs. Proficiency in troubleshooting network issues and understanding of network configurations. Experience with cloud services and content delivery networks (CDNs). Knowledge of monitoring tools and performance metrics related to streaming services. Excellent communication and interpersonal skills to interact with customers and team members effectively. Ability to work in a fast-paced environment and manage multiple priorities.