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10.0 - 15.0 years

30 - 35 Lacs

Kolkata, Mumbai, New Delhi

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Participatesin the development and implementation of business strategies for the hotelwhich are aligned with Radisson s overall mission, vision values and strategies Assists the Executive Chef in managing to meet financial and guestsatisfaction goals Ensuresquality and consistency in the preparation and presentation of menu items Conducts food inventory and makes orders to meet demand of restaurantoutlets and banquet departments Participates in food tastings and reviews competition menus to shareinput and suggestions with Executive Chef Maintains menu recipes and instructs kitchen staff on preparation ofmenu items to recipe Maintains product consistency by conducting inspections of seasonings,portion and appearance of food Coordinates service with restaurant and banquet operations Manages thekitchen operation Monitors uniform and professional appearance of Kitchen staff to meetsafety, presentation, and other requirements of each outlet Complete assigned kitchen projects in a timely and professional manner Ensures that proper sanitation practices and documentation are followedto meet or exceed food safety guidelines SupportsFood & Beverage Outlets Works closely with Executive Chef to ensure success banquet and outlets Manages Food & Beverage Outlets as needed Assists in training restaurant kitchen staff Assists inplanning and preparation of banquet and off-site events Attends banquet meetings concerning event menus and food presentation Manages food delivery, kitchen staffing, and preparation setup of foodpreparation stations for off-site catered events Creates 100%guest satisfaction by providing the Yes I Can! experience through performance thatdemonstrates the standards of genuine hospitality and exceeding guestexpectations. Provides employees withthe training and resources they need to maximize employee engagement anddeliver Yes I Can! service and teamwork Communicates and reinforces the vision for Yes I Can! service toemployees Ensures that employees provide Yes I Can! genuine hospitality andteamwork on an ongoing basis Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Seeks opportunities to improve the customer experience by seekingcustomer feedback and reviewing management reports and developing strategies toimprove department and hotel services Provides employees with the tools, training and environment they need todeliver Yes I Can! service and teamwork Adheres tohotel policies and procedures Keep Manager promptly and fully informed of all problems or unusualmatters of significance Performs all duties and responsibilities in a timely and efficientmanner in accordance with established company policies and procedures toachieve the overall objectives of this position Maintains a favorable working relationship with all other hotelemployees to foster and promote a co-operative and harmonious workingenvironment At all times projects a favorable image of the Hotel to the public Abide by all Brand rules and regulations Adhere to all Brand policies and procedures Actively support and promote Workplace Health and Safety within the workenvironment Perform any other reasonable duties as directed by your Department Head,the General Manager or his/her designate

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8.0 - 13.0 years

20 - 25 Lacs

Kolkata

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Jubilant Foodworks Limited is looking for Deputy Mgr DPI East Business Fin to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the development and implementation of business plans and goals

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3.0 - 8.0 years

9 - 10 Lacs

Bengaluru

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About Amazon Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role - Senior Subject Matter Expert As a Senior Subject Matter Expert, you will be responsible to drive key metrics focused on profitability initiatives for US Account Management Team (US VSP). The candidate will be responsible for driving major commercial programs (profitability, selection, deals) initiatives across the organization, providing expert analysis, and developing strategies to enhance overall performance. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & techniques and system improvements. Timings will be as per USA shift, 04:00 PM IST to 01:00 AM IST 1. Identify business impact metrics, align with Stakeholders, establish them and report it. 2. Conduct in-depth profitability analyses, deal management, pricing, selection, customer returns, direct fulfilment, disincentivize underperforming buying option across various business units, selling partner accounts, and customer segments 3. Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication. 4. Develop analytic reporting mechanism to characterize areas of opportunity, recurring operation patterns and progress made towards the actualization of those opportunities. 4. Identify areas for cost reduction and revenue enhancement, proposing actionable recommendations to senior leadership 5. Drive project communication and accountability through data-driven reporting and analytics, using tools like SQL and Tableau to create performance dashboards, track deliverables, identify trends, and generate insights for both routine performance monitoring and ad-hoc inquiries across the VSP organization. 6. Work with data engineering team to improve tools, processes and reporting dashboards - 3+ years of program or project management experience - Experience using data to influence business decisions - Experience interpreting data and making business recommendations - Knowledge of customer experience, listening to customers voice and work backwards to improve business process and operations - Knowledge of Microsoft Office products and applications - Bachelors Degree - Experience in advanced SQL, Python, Tableau - MBA

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

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Skill required: NA - Strategy Development Designation: Corporate Strategy Manager Qualifications: Post Graduate Diploma in Management Years of Experience: 13 to 18 years What would you do? Strategic Program Management - Drive Strategy development projects for operations Business at AccentureStrategy development is the process an organization uses to determine how it will allocate its resources and get maximum impact from its people to achieve its objectives. It s the act a team will conduct to produce a measurable and specific action plan intended to help the business operate, innovate, and grow. What are we looking for? Sr Resource with 15+ years of experience in Strategy / consulting roles, corporate research and program mgt. Preferably MBA from Tier 1 / Tier 2 Institute MS PPT, Storyboarding, Project Management, Strategy Design, Verbal and Written Communication Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Post Graduate Diploma in Management

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10.0 - 20.0 years

20 - 35 Lacs

Hyderabad

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Developing sales strategies to acquire new clients and creating new lines of revenue - Collaborating with Marketing Team to develop lead generations plans - Provide expertise when setting and adjusting pricing plans and discount rates - Monitoring competition, economic indicators and industry trends - Provide expertise when setting and adjusting pricing plans and discount rates - Tracking sales team metrics, analysing sales team data and developing plans to address performance gaps - Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance - Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building Specifically, the candidate should have : - MBA/PGDM from top NIRF Ranked campus (IIM's, IIT's, NIT's, Tier-1) in Sales or equivalent field - Excellent communication, presentation, negotiation and team management skills - Extremely comfortable with numbers and sales planning by preparing budgets and approving expenditures Best Place to Work - Employee Benefits

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5.0 - 8.0 years

3 - 7 Lacs

Bengaluru

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Skill required: Sales Support - Pricing & Profitability Optimization Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportA set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

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5.0 - 8.0 years

3 - 7 Lacs

Hyderabad

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Skill required: Sales Support - Sales Enablement Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

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5.0 - 8.0 years

3 - 7 Lacs

Bengaluru

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Skill required: Sales Support - Sales Enablement Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

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3.0 - 5.0 years

2 - 6 Lacs

Bengaluru

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Skill required: Sales Support - Sales Enablement Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. ""A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

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3.0 - 5.0 years

2 - 6 Lacs

Hyderabad

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Skill required: Sales Support - Sales Enablement Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

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6.0 - 9.0 years

11 - 16 Lacs

Bengaluru

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Should have at least 5+ years of Digital Marketing experience for new and emerging technologies of Clinical Diagnostics, Molecular Screening Program, Molecular Diagnostic tests etc. Developing strategies and tactics to boost the companys reputation Deploying successful marketing campaigns from ideation to execution Produce valuebale and engaging content for our website and blog that attracts and converts target groups Build strategic relationship and partner with key industry players, agencies and vendors Experimenting with various organic and paid acquisition channels Prepare and monitor the marketing budget on Quarterly and annual basis Oversee the marketing material from website banners to hardcopy brouchers Measure and report on the performance of marketing campaings, gain insights and assess against goals Analayse consumer behavior and adjust our advertising campaigns accordingly Requirements Demonstrable experience in marketing together with the potential and attitude required to learn Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate Solid knowledge of website analytics tools (e.g., Google Analytics) Experience in setting up and optimizing Google Adwords campaigns Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets A sense of aesthetics & good communication Up-to-date with the latest trends and best practices in online marketing and measurement BSc/MSc degree in Marketing or related field Qualifications BSc/MSc degree in Marketing or related field Additional Information EVOLUTION: Eurofins offers international opportunities to strong performers.

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10.0 - 20.0 years

37 - 45 Lacs

Pune

Hybrid

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Experience: 10-20years Job Location and work mode: Pune, Hybrid Sr. Manager _ Pega Lead Decisioning Architect The Decision Strategy Lead with 8-12 yrs of experience participates in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks. They liaise with Commercial Managers to translate commercial requirements into decisioning solutions. They are responsible for applying the design principles of decision strategies into the solutions, understanding next-best-action and how this improves the customer experience and they create predictive models, generating analytics around customer behaviour, allowing them to prioritise propositions accordingly. Typically reports to the Chapter Lead. Responsibilities Designs, optimizes and matures the Decisioning Framework, including design principles, across multiple product, segment and channel touchpoints, in the context of multiple off-line and real-time data inputs; Translates business briefs, change requests and scenario requirements into omni-channel design briefs and decisioning tool configuration settings; Supports Commercial Managers in formulating decisioning opportunities, including design, training and support and interpreting actuals vs expectations, especially while maturing the processes; Runs simulations of scenarios resulting from suggested changes to the strategy and provides input to the Customer Strategy Group; Assesses requirements and writes briefs for new capabilities to support AoM communication requirements, from a business perspective, including routine and strategic customer data briefs and major enhancements to the decisioning platform; Works closely with relevant teams to ensure delivery of these components, and recommends Decision System Lead involvement where deemed necessary; Holds accountability for the quality of assets implemented by the Decision Strategy Designers; Manages technical environments (in collaboration with Decision System Leads) from an Operations perspective. Skills Always on Marketing CVM Campaign Development & Management Data Flow & Decisioning Modern Marketing Leadership Agile System, Service & Solution Development Architecture & Design

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2.0 - 5.0 years

1 - 5 Lacs

Kolkata

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Responsible for the daytoday management of the clients Accounts Receivable portfolio. Ensures the delivery of a high quality, customer focused service on a daily basistothe client in accordance with agreed Service Level Agreements. Ensure quick resolution by the Credit Control Team of issues and escalated items Manage a complex AR portfolio, negotiates and implements payment solutions with clients. Responsible for achievingcashcollection and ageing targets Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio. Primary Skills Regularly assess all credit management controls and procedures for change and improvement. Develop strategies and solutions for problematic customers. Secondary Skills: Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leadsto desired outcomes Good negotiation skills

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7.0 - 11.0 years

27 - 30 Lacs

Hosur

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Role Overview: As a Program Manager - Vehicle & Plant Integration, you will play a crucial role in coordinating the development and integration of vehicle manufacturing processes, with a focus on seamless execution across scooter development and factory operations. You will be responsible for driving alignment between multiple teams, removing roadblocks, and ensuring timely and efficient project delivery, all while maintaining high-quality standards. This role is pivotal in shaping the operational success and scale of Ather's manufacturing setup. Key Responsibilities: Goal Alignment & Consensus Building: Build consensus among cross-functional teams (Scooter Development, Factory Operations, and other swimlanes) to ensure project goals align with Ather's OKRs (Objectives & Key Results). Drive execution through effective collaboration and communication across multiple teams. Execution Management: Lead the execution of projects by ensuring close collaboration between development and operations teams. Remove roadblocks and prevent delays while ensuring high standards in process quality and product delivery. Risk Management & Mitigation: Proactively identify risks throughout the project lifecycle and raise timely alerts. Develop detailed action plans to mitigate risks and address potential impediments to project timelines and objectives. Long-term Strategy Development: Work closely with Product Owners and cross-functional teams to prepare and execute long-term strategies for current and upcoming manufacturing locations, including process optimization and facility setup. Process Optimization & Improvement: Utilize knowledge of manufacturing processes (such as process flow diagrams, Control Plans, PFMEA) to improve line efficiency, takt time, and throughput. Focus on process enhancements and continuous improvement initiatives. Stakeholder Communication: Act as the key bridge between scooter development and factory operations teams to ensure seamless communication, status updates, and alignment. Maintain clear, concise, and timely communication with all stakeholders involved in the project. Data-Driven Decision Making: Facilitate data-based decision-making processes with the Product Owner and other relevant teams. Perform make/buy analysis and contribute to the decision-making on new projects. Manufacturing Life Cycle Expertise: Bring expertise in the machine development life cycle, line commissioning processes, and knowledge of assembly operations to effectively manage new line setups and platform launches. Required Qualifications: Educational Background: o Bachelors degree (B.E/B.Tech) with 7-11 years of relevant experience. o MBA in Operations is a plus but not mandatory. Industry Experience: o Proven experience in manufacturing, preferably in the 2W/3W/4W/EMS industry. o Prior hands-on experience in factory operations and assembly processes. Project Management Expertise: o Strong experience with Agile/Scrum methodologies to manage and execute high-impact, complex projects across multiple teams. o Familiarity with tools like JIRA for project tracking and management. Desired Skills & Competencies: Ownership & Accountability: A self-starter with high levels of ownership and a track record of driving results in a fast-paced, evolving environment. Ability to multitask and thrive under shifting priorities and changing requirements. Collaboration & Relationship Building: Excellent at working in a team-oriented environment, building relationships across different departments, and effectively collaborating with diverse teams. Analytical & Problem-Solving Skills: Strong analytical skills with the ability to evaluate complex problems, process details, and structure tasks for optimal outcomes. Communication: Exceptional verbal and written communication skills, with the ability to clearly articulate ideas, risks, and updates to all stakeholders at different levels. Attention to Detail: A keen focus on details, ensuring accuracy in project execution while maintaining a broader perspective of the overall program.

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5.0 - 7.0 years

9 - 13 Lacs

Chennai, Bengaluru

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Job Summary Senior Manager in Portfolio Management, Global SMB Risk Management Job Description Summary What you need to know about the role Global Fraud Prevention resides in the Global Risk Management (GRM) organization that supports various business lines in optimizing risk and rewards to enable profitable business growth within risk appetite. You will lead a team of global risk professionals focusing on managing early lifecycle strategies to support the growth of Small Medium Business (SMB) line of business across multiple regions. Areas of responsibility include but are not limited to overall young SMB lifecycle strategy in risk grading, funds availability, transaction rule optimization, etc. You will be partnering with other Fraud Prevention teams, Risk Product organization and SMB Business Unit leaders in executing the roadmap your will develop that balances Business Unit objectives and OKRs while balancing company risk appetite. Job Description Job Description Details Your way to Impact You will provide thought leadership to influence cross-functional leaders in multiple Product teams, P&L owner, Finance, and Operations to grow the business while achieving key business objectives from risk management lens. You will work closely with various stakeholders to develop young SMB portfolio management roadmap to support profitable business growth and trade-offs. Defining team objectives and execution on those objectives to drive profitable growth across different regions. Prioritize work for your team and functional partners Provide best user experience through the lens of risk-grading while identifying automation opportunities throughout user journey. Your day-to-day In your day-to-day role you will Lead multiple teams to become the center of excellence in young SMB lifecycle. By developing a framework for different risks and developing strategies to optimize the trade-off between risk and rewards. Be able to lead weekly meetings to demonstrate the trade-offs. Work collaboratively with multiple cross functional teams to prioritize and execute on a multi-year roadmap that you will develop and get buy in agreements from key stakeholders. Execution excellence is the key. Develop risk professionals and teams to become a top performer in both thought leadership and execution. Strong communicator and educator to demystify seller risk management and bring transparency across business. Be a voice of risk management and help solve complex problems within defined risk box Preferred Qualification Subsidiary PayPal Travel Percent 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com . Who We Are Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com . Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

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5.0 - 7.0 years

6 - 10 Lacs

Hyderabad, Bengaluru

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Setting goals and developing plans for business and revenue growth Lead Generation through inside and outside sales Develop Sales Opportunities by researching and identifying potential target accounts, identify decision makers within targeted leads to begin sales process Perusing leads and moving them through the sales cycle Set up and deliver Sales presentations, service demonstrations, and other sales actions to potential clients Developing quotes and proposals for prospective clients Attending conference and industry events Where necessary, support marketing efforts such as trade shows, exhibits, digital marketing and other events. Maintain and expand the Company s Database of prospects Setting goals for the business development team and developing strategies to meet those goals Training business development staff Attend periodic sales training where applicable. Position Requirements University or college degree in Communications, Marketing, or an acceptable combination of education and experience 5-7 years of Sales / Business Development experience in Visas/ immigration sector. Travel Industry is also preferred. Demonstrated ability to convert prospects, close deals, and achieve sales quotas Solid experience in opportunity qualification, pre-call planning, call control, account development, and Time Management Success in qualifying opportunities involving multiple key decision makers Strong knowledge of sales principles, methods, practices, and techniques Strong problem identification and objections resolution skills Able to build and maintain lasting relationships with customers Exceptional verbal communication and presentation skills Excellent listening skills Strong written communication skills Self-motivated, with high energy and an engaging level of enthusiasm Ability to travel and attend sales events or exhibits Ability to work individually and as part of a team High level of integrity and work ethics.

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10.0 - 15.0 years

50 - 55 Lacs

Pune, Bengaluru

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Job Description We are seeking passionate Senior Leaders to drive operational excellence at EOSGlobe. As a Senior member of our team It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You can implement process improvements to enhance efficiencies. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. You will maintain profit margins and develop internal control systems to ensure accountability. You can implement process improvements to enhance efficiencies. You can drive performance metrics and KPIs independently. You need to be hands-on with operational strategy development. You can take the process/account to new levels of achievement making it a benchmark in the industry. Qualifications : 10+ Years of Experience in the BFSI Sector (Insurance Domain Preferred). Strong financial management and budgeting skills. Ability to make sound business decisions based on data and statistics. Excellent communication and leadership skills. Possess a People-First leadership style Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

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10.0 - 13.0 years

15 - 20 Lacs

Bengaluru

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Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the worlds leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. Theres an exciting road ahead of us, where travel needs real, impactful change. With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With rapid a growth plan in place for India, were hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. The Senior Product Manager (SPM) is a deep understanding of product, business strategy, market dynamics, and leadership skills. They lead cross-functional teams to turn market needs and opportunities into innovative product solutions that deliver exceptional value to customers and drive business growth. In addition to defining and executing product strategies aligned with the companys overall goals and objectives, the SPM is a hybrid role encompassing both individual contributor responsibilities and people leadership, responsible for coaching a small team of product people at the early stages of their career journey. Proven experience in product management, leading successful product initiatives form concept to launch, with a focus on driving customer value and achieving business outcomes. Deep understanding of product management principles, market

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6.0 - 11.0 years

15 - 20 Lacs

Mumbai

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The Brand Strategist & Communications Specialist plays a key role in translating brand direction into clear, compelling, and consistent communication across all brand touchpoints. This role acts as a crucial bridge between the brand strategy team and the creative function bringing brand ideas to life through content, messaging, and visual expression. It ensures that all communication assets align with the brand s values, tone, and positioning, while also supporting quality and consistency in execution. Key Responsibilities 1. Brand & Communication Strategy Development with Quality Stewardship Co-develop brand positioning, communication frameworks, and content strategies in alignment with the brand vision. Own the translation of strategy into creative briefs, messaging guidelines, and storytelling structures. Review all communication assets verbal and visual for alignment, consistency, tone, accuracy, and strategic intent before deployment. Act as the final filter for quality assurance, ensuring every brand output meets high creative and strategic standards. 2. Cross-functional Collaboration Work closely with the brand team to shape communication that reflects strategic objectives. Act as a bridge between the brand strategy and the creative execution process. Deliver clear, structured briefs and provide continuous feedback to ensure the creative output meets strategic and brand goals. 3. Consistency Across Touchpoints Ensure the brand s messaging and visual identity remain consistent across all touchpoints digital, print, social, spatial, and more. Conduct internal QA checks across design and content to verify tonal, visual, and brand accuracy. Maintain and enforce brand guidelines during asset development and rollout. 4. Communication Performance Monitoring Track the effectiveness of communication initiatives and campaign performance. Analyse engagement and outcome data to refine messaging and execution strategies. Document learnings post-campaign to guide future brand communication improvements. 5. Research Conduct research on category trends, audience preferences, and communication formats. Integrate relevant observations and benchmarks to strengthen communication output and creative direction.

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

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Job Summary: Senior Manager in Portfolio Management, Global SMB Risk Management Job Description Summary: What you need to know about the role: Global Fraud Prevention resides in the Global Risk Management (GRM) organization that supports various business lines in optimizing risk and rewards to enable profitable business growth within risk appetite. You will lead a team of global risk professionals focusing on managing early lifecycle strategies to support the growth of Small Medium Business (SMB) line of business across multiple regions. Areas of responsibility include but are not limited to overall young SMB lifecycle strategy in risk grading, funds availability, transaction rule optimization, etc. You will be partnering with other Fraud Prevention teams, Risk Product organization and SMB Business Unit leaders in executing the roadmap your will develop that balances Business Unit objectives and OKRs while balancing company risk appetite. Job Description: Job Description Details: Your way to Impact You will provide thought leadership to influence cross-functional leaders in multiple Product teams, P&L owner, Finance, and Operations to grow the business while achieving key business objectives from risk management lens. You will work closely with various stakeholders to develop young SMB portfolio management roadmap to support profitable business growth and trade-offs. Defining team objectives and execution on those objectives to drive profitable growth across different regions. Prioritize work for your team and functional partners Provide best user experience through the lens of risk-grading while identifying automation opportunities throughout user journey. Your day-to-day In your day-to-day role you will: Lead multiple teams to become the center of excellence in young SMB lifecycle. By developing a framework for different risks and developing strategies to optimize the trade-off between risk and rewards. Be able to lead weekly meetings to demonstrate the trade-offs. Work collaboratively with multiple cross functional teams to prioritize and execute on a multi-year roadmap that you will develop and get buy in agreements from key stakeholders. Execution excellence is the key. Develop risk professionals and teams to become a top performer in both thought leadership and execution. Strong communicator and educator to demystify seller risk management and bring transparency across business.

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2.0 - 7.0 years

4 - 9 Lacs

Bengaluru

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We are looking for a Strategic account manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. In this role, the candidate will be responsible for achieving the top line nos. for the business by driving strategic business and operational objectives. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate will use his category expertise to drive seller interactions & act as a Voice of Seller influencing Marketplace policies on Seller Fees and Policies, in areas like Reimbursements, Returns, Seller Claims etc. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success. If you are interested in growing brands and businesses on Amazon, we re interested in talking to you! Business Growth Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment. Relationship Management Build and cultivate strong relationships with sellers in your portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Process Excellence Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Account Management - 2+ years of sales experience - Experience analyzing data and best practices to assess performance drivers - Experience meeting revenue targets and quotas - Experience in e-commerce - Experience working in a fast-paced and highly cross-functional organization

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10.0 - 15.0 years

35 - 45 Lacs

Bengaluru

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About the Position: We are seeking an exceptional Senior Manager of Technical Strategy to join our team in overseeing the operations of our state-of-the-art 3.2 million square foot facility. This pivotal role demands a leader with extensive experience in large-scale facility management and a deep understanding of complex electrical, HVAC, and water management systems. Key Responsibilities: Technical Strategy Development and Implementation: Formulate and execute comprehensive technical strategies to optimize facility operations across all systems. Continually assess and improve the performance of electrical, HVAC, and water management systems. Drive innovation in facility management practices, focusing on efficiency, sustainability, and cost-effectiveness. Electrical Systems Management: Oversee the operation and maintenance of High Tension (HT) and Low Tension (LT) power distribution systems. Ensure the reliability and efficiency of all associated electrical equipment and infrastructure. Develop and implement strategies for power quality improvement and energy conservation. HVAC Systems Optimization: Direct the management of complex HVAC systems, including chillers, Air Treatment Units (ATU), Air Handling Units (AHU), Computer Room Air Conditioning (CRAC) units, Precision Air Conditioning (PAC) systems, and cooling towers. Implement strategies to enhance HVAC efficiency and maintain optimal indoor air quality. Lead initiatives for energy-efficient cooling solutions in critical areas. Water Management Systems Oversight: Supervise the operation of Sewage Treatment Plants (STP), Water Treatment Plants (WTP), and Reverse Osmosis (RO) systems. Develop and implement water conservation strategies and ensure compliance with environmental regulations. Optimize water usage and treatment processes for sustainability and cost-effectiveness. Team Leadership and Development: Manage and mentor a team of technical professionals, fostering a culture of excellence and continuous improvement. Develop succession plans and career growth opportunities for team members. Collaborate with cross-functional teams to ensure seamless facility operations. Compliance and Safety Management: Ensure strict adherence to all relevant regulations, industry standards, and safety protocols. Stay abreast of evolving regulatory requirements and implement necessary changes proactively. Conduct regular safety audits and risk assessments across all systems. Budget and Resource Management: Develop and manage annual budgets for system maintenance, upgrades, and energy costs. Identify and implement cost-saving measures without compromising system performance or safety. Oversee vendor relationships and contract negotiations for equipment and services. Reporting and Communication: Provide regular performance reports to senior management on system efficiency, cost savings, and strategic initiatives. Present technical strategies and project proposals to stakeholders at all levels of the organization. Act as the primary technical liaison with external partners and regulatory bodies. Required Qualifications: Advanced degree in Electrical, Mechanical, or Civil Engineering; MBA or similar advanced management degree is a plus. Minimum 10 years of experience in large-scale facility management, with at least 5 years in a senior leadership role. Proven expertise in managing complex electrical, HVAC, and water management systems in large facilities. Strong understanding of energy efficiency principles and sustainability practices. Excellent project management skills with a track record of successful large-scale project implementation. Essential Skills: Exceptional leadership abilities with a proven track record of managing and developing high-performing teams. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and presentation skills, capable of effectively conveying complex technical information to diverse audiences. Strategic thinker with the ability to align technical strategies with organizational goals. Proficiency in facility management software and automation systems. Strong negotiation skills and the ability to manage multiple stakeholder relationships. Performance Metrics: The successful candidate will be evaluated based on the following key performance indicators: Achievement of system efficiency targets (e.g., energy usage reduction, water conservation). Maintenance of high system uptime and reliability metrics. Successful implementation of cost reduction initiatives and adherence to budget constraints. Development and execution of innovative technical strategies that enhance facility performance. Improvement in team performance and successful implementation of succession planning. Compliance with all regulatory requirements and safety standards. This role offers an exciting opportunity to lead and innovate in a complex, large-scale facility environment. The ideal candidate will be a forward-thinking leader who can balance technical expertise with strategic vision to drive our facilitys performance to new heights. Location: On-site -Bengaluru, KA Scheduled Weekly Hours: 48

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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

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Global Category Buyer - IT Enterprise Software & Services Job ID 308405 Date posted 05/26/2025 Location : Bengaluru, India Category STRATEGIC SOURCING / PROCUREMENT Job Status Salaried Full Time Job Purpose and Impact The Global Category Buyer - IT Enterprise Software & Services will support multiple countries for mainly Software Sourcing & related Services activities. In this role, you will execute complex procurement tasks to provide inputs to the global category team. Key Accountabilities Drive end-to-end sourcing activities for enterprise software and IT services (e.g., SaaS, on-prem licenses, support/maintenance, consulting) by conducting RFX activities, contract terms negotiations, concluding a best-in-class deal to ensure favorable terms and compliance with company policies. Collaborate with the global category team for category strategy development and execution. Execute medium and highly complex sourcing events & ongoing contract renewals for Enterprise Software, SaaS, IT Services. Manage supplier relationships by conducting periodic review & consistent performance reporting. Provide comprehensive understanding of alternate products & solutions, through prior knowledge & market discovery to global stakeholders. Analyze and compare software and SaaS offerings to determine the best fit for the organization. Monitor stakeholder relationships. Collaborate with internal stakeholders to understand their needs and ensure alignment with procurement strategies Follow compliance with established procedures to select suppliers for Software, SaaS, related Services. Maintain accurate records of procurement activities and provide regular reports to management. Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelor s degree in a related field Minimum of 4 years of relevant work experience, 6-10 years of total experience in Technology domain Fluent in English; excellent communication and presentation skills.

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8.0 - 10.0 years

8 - 10 Lacs

Kolkata

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Job Title: Customer Success Manager Location: Kolkata, India Experience Required: 810 years Industry: Skincare / Beauty / Consumer Goods Employment Type: Full-Time About Us: We are a growing skincare brand committed to delivering effective, natural, and dermatologically tested skincare solutions to our customers. Our mission is to help people feel confident in their skin by combining science and nature. We are looking for a dynamic and experienced Customer Success Manager to lead our customer engagement and retention initiatives and elevate the post-purchase customer experience. Role Overview: As the Customer Success Manager , you will be responsible for building long-term relationships with our customers, ensuring their satisfaction, loyalty, and advocacy. You will play a critical role in driving retention, reducing churn, and enhancing the overall customer journey. The ideal candidate will have a deep understanding of customer service, CRM, and the beauty/skincare industry. Key Responsibilities: Develop and implement strategies to improve customer satisfaction and loyalty. Lead the customer support team and oversee customer interactions across channels (email, chat, phone, social media). Monitor and analyse customer feedback, reviews, and satisfaction metrics to inform strategy. Act as a customer advocate within the company, working cross-functionally with marketing, product, and sales teams. Design and manage loyalty programs, referral initiatives, and customer engagement campaigns. Handle escalated customer issues with professionalism and a solution-oriented mindset. Leverage CRM tools to track customer journeys and personalize interactions. Identify upselling and cross-selling opportunities in collaboration with the sales team. Conduct regular training sessions for the customer support team to maintain service excellence. Requirements: Bachelor's degree in Business, Marketing, Communications, or a related field. 8–10 years of experience in customer success, client servicing, or customer support roles, preferably in the beauty, skincare, or consumer goods industry. Proven leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Hands-on experience with CRM platforms A customer-first attitude with a deep understanding of customer lifecycle management. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

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5.0 - 7.0 years

35 - 45 Lacs

Bengaluru

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Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With rapid a growth plan in place for India, we're hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. The Senior Product Manager (SPM) is a deep understanding of product, business strategy, market dynamics, and leadership skills. They lead cross-functional teams to turn market needs and opportunities into innovative product solutions that deliver exceptional value to customers and drive business growth. We are after 2 Senior Product Managers with varied skillset - SPM 1 - You have5+ years in digital/agile Product Management within e-commerce or SaaS environments. Strong fluency in UX principles with a proven track record of collaboration with UX and Engineering stakeholders to deliver user-centered experiences. SPM 2 - you are someone from a Product Management background within the travel industry. You have domain expertise in Global Distribution Systems (GDS), Online Booking Tools (OBT), and other travel industry workflows and APIs. Requirements Proven experience in product management, leading successful product initiatives form concept to launch, with a focus on driving customer value and achieving business outcomes. Deep understanding of product management principles, market analysis, product strategy development, and product lifecycle management Strong leadership, communication, presentation, and interpersonal skills, with the ability to effectively convey complex concepts effectively. Analytical mindset with proficiency in data analysis and interpretation, using insights to drive product decisions and measure impact. Adaptability and resilience in navigating ambiguity and driving results in evolving business landscapes. Ability to thrive in a fast-paced, dynamic environment and managing multiple priorities under tight deadlines. Benefits At Serko we aim to create a place where people can come and do their best work. This means you'll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. We are committed to building an environment where our people are engaged, continuously improving, and encouraged to make an impact. Some of the benefits of working at Serko are: A competitive base pay Medical Benefits Discretionary incentive plan based on individual and company performance Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways Flexible work policy. Apply Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at www.Serko.com .

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