3 Strategic Transformation Jobs

Role & responsibilities Key Responsibilities 1. Strategic Transformation Leadership Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). 2. AI/ML-Driven Innovation Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments. 3. Process Reengineering & Six Sigma Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes. Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities. Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy. 4. Cross-functional Program Execution Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. 5. Capability Building & Change Management Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Required Qualifications Bachelors degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects. 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. Preferred Traits Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed Recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments. Interested candidates can apply to kinnera259@gmail.com Regards, HR Manager

As a Director in the Customer & Operations (C&O) Advisory practice at KPMG in India, you will have the opportunity to lead strategic transformation engagements across industries. Your role will involve assisting clients in unlocking growth, optimizing operations, and making data-backed decisions. You will serve as a trusted advisor to CXOs, shaping enterprise-wide strategies and delivering measurable impact. The practice focuses on implementing solutions, collaborating with CXOs, and anchoring their overall business agenda. Your responsibilities will include driving sales strategy and transformation, revenue enhancement, process improvement, market assessment, operating model design, cost optimization, and financial modeling. You will be expected to manage client relationships and engagement delivery, build and sustain CXO-level relationships across CPG, Retail, and diversified sectors, lead large-scale transformation programs, and deliver high-impact solutions leveraging core consulting skills and functional expertise in sales & marketing. Furthermore, you will be involved in strategic growth and business development by identifying and shaping new opportunities aligned with client priorities, driving proposal development, solutioning, and commercial structuring for strategic pursuits. The ideal candidate for this role should possess 12+ years of consulting experience or come from top-tier strategy firms. A proven track record in leading transformation programs in CPG or Retail, deep expertise in enterprise sales, GTM/RTM strategy, and channel management, strong analytical, communication, and leadership skills are required. An MBA/PGDM from a premier institute is preferred, with an engineering background being an added advantage. KPMG in India offers equal employment opportunities to all qualified individuals.,

Role & responsibilities Support the design, development and implementation of talent management programs. - Develop creative strategies, methodologies and tools during implementation. - Set direction for defining components of change strategy including organization architecture, strategy and change journey. - Research and prepare communications materials and provide recommendations on how to approach key business issues. Transformation Change Hub Manager Corporate Functions include Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions his transformation involves a range of strategic initiatives aimed at enhancing our operational efficiency, fostering innovation, and driving growth. - Each of these initiatives affects our workforce in various ways. - To effectively manage this change and support our people throughout the process, we are establishing a Transformational Change Hub. Preferred candidate profile Undergrad mandatory Experience - 10yrs - 15 yrs MBA from tier 1 institute and in relevant field would be helpful (but not mandatory) Change Mngt/Organizational Development/Strategy/HR