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Decathlon Sports India logo
Customer Satisfaction Advisor Decathlon Sports India

2.0 - 6.0 years

0 Lacs

kozhikode, kerala

On-site

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. As the guardian of customer-centricity in the store, you will ensure that all customers a...

Posted 3 months ago

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