Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Trainee Optometrist Lenskart.com

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Customer Focus Representative at Lenskart, your primary responsibility is to drive the Net Promoter Score by providing exceptional service to all walk-in customers. You will greet and welcome customers, guiding them towards the clinic for a free eye check-up. Additionally, you will participate in stocktakes, maintain sales floor standards, and perform other day-to-day tasks to enhance the overall shopping experience. Your role will also involve understanding and effectively utilizing the POS system to process transactions efficiently. You should be dedicated to ensuring customer satisfaction by addressing any concerns they may have promptly and professionally. During eye check-ups, you will follow the 12-step Optometry process, share prescriptions clearly, educate customers on single vision and progressive lenses, and recommend suitable lens and frame options. It is crucial to conduct a quality check of fitted lenses before handing them over to customers. Furthermore, you will be responsible for recommending products based on customer preferences and identifying their unstated needs. By asking relevant questions and pitching solutions at the right time, you will assist customers in making informed purchasing decisions. Meeting sales targets, eye-test conversion rates, and adhering to standard operating procedures (SOPs) are essential aspects of your role. You will coordinate with customers for product pick-up post-sale and strive to resolve any issues to minimize returns. Ensuring the upkeep and maintenance of the store according to Lenskart standards is another key responsibility. This includes regular cleaning of frames and equipment, maintaining stock levels, and securing all Lenskart assets. By excelling in these areas, you will contribute to a positive customer experience and the overall success of the store.,

Posted 2 weeks ago

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