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1.0 - 5.0 years
0 Lacs
panipat, haryana
On-site
As a Customer Service Representative at our store, you will be responsible for greeting and assisting customers with product information and any queries they may have. Your role will involve meeting sales targets by effectively promoting our products and providing excellent customer service. Additionally, you will be expected to demonstrate the features of mobiles and electronics to customers, as well as help with inventory management and replenishment to ensure products are readily available for purchase. You will also be in charge of managing POS transactions and cash handling accurately to maintain financial integrity within the store. Keeping the store clean, organized, and well-stocked is essential to create a positive shopping environment for our customers. Furthermore, collecting and acting on customer feedback will be part of your responsibilities to continuously improve our service quality. This full-time position includes benefits such as Provident Fund, with day and evening shifts available at our in-person work location. If you are a customer-oriented individual with a passion for sales and a knack for product demonstration, we invite you to join our team and contribute to creating a positive shopping experience for our customers.,
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
bahraich, uttar pradesh
On-site
The role of an Optometrist at Lenskart is unique as it goes beyond traditional eye check-ups to include sales as a significant aspect. As an Optometrist at Lenskart, you will be responsible for providing technical expertise through eye-checks, dispensing, and diagnosis, while also actively engaging in selling products, executing stocktakes, and adhering to SOPs to ensure an outstanding customer experience. Your primary responsibilities will include focusing on customer satisfaction by welcoming walk-in customers, guiding them for a free eye check-up, and maintaining stock levels and sales floor standards to enhance the shopping experience. You will need to be proficient in operating the POS system effectively and resolving any customer concerns promptly. During eye check-ups, you will follow the 12-step Optometry process, share prescriptions clearly, educate customers on lens options, and conduct quality checks on fitted lenses before handing them over. Additionally, you will recommend products based on customer preferences, identify their needs, and ensure sales targets are met while adhering to SOPs. It will be your duty to maintain store standards by cleaning equipment, ensuring stock security, and preventing any stock shortages or damages. As an Optometrist, you should possess a Diploma or Bachelor's degree in Optometry, with the ability to build rapport with customers, understand their needs, and communicate effectively. You must also demonstrate adaptability, proactive task ownership, and excellent organizational skills to prioritize activities effectively.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Customer Focus Representative at Lenskart, your primary responsibility is to drive the Net Promoter Score by providing exceptional service to all walk-in customers. You will greet and welcome customers, guiding them towards the clinic for a free eye check-up. Additionally, you will participate in stocktakes, maintain sales floor standards, and perform other day-to-day tasks to enhance the overall shopping experience. Your role will also involve understanding and effectively utilizing the POS system to process transactions efficiently. You should be dedicated to ensuring customer satisfaction by addressing any concerns they may have promptly and professionally. During eye check-ups, you will follow the 12-step Optometry process, share prescriptions clearly, educate customers on single vision and progressive lenses, and recommend suitable lens and frame options. It is crucial to conduct a quality check of fitted lenses before handing them over to customers. Furthermore, you will be responsible for recommending products based on customer preferences and identifying their unstated needs. By asking relevant questions and pitching solutions at the right time, you will assist customers in making informed purchasing decisions. Meeting sales targets, eye-test conversion rates, and adhering to standard operating procedures (SOPs) are essential aspects of your role. You will coordinate with customers for product pick-up post-sale and strive to resolve any issues to minimize returns. Ensuring the upkeep and maintenance of the store according to Lenskart standards is another key responsibility. This includes regular cleaning of frames and equipment, maintaining stock levels, and securing all Lenskart assets. By excelling in these areas, you will contribute to a positive customer experience and the overall success of the store.,
Posted 2 months ago
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