Company Description Store My Goods is a tech-enabled, subscription-based storage solution company founded by industry veterans and backed by Marquee Investors, VCs, and Angels. We offer affordable, safe, and secure storage solutions across India, with storage hubs in Delhi NCR, Mumbai, Bangalore, Hyderabad, and Pune. Our services range from shared spaces to private storage options catering to both small and large-scale storage needs. We are dedicated to providing top-notch customer service, featuring insurance coverage, 24x7 surveillance, fire safety alarms, and professional packing and moving services. As seen on Shark Tank India! Role Description As a Customer Experience Manager, you will be the voice of the customer within the organization and play a pivotal role in creating delightful, consistent, and scalable customer experiences. You’ll manage the customer journey end-to-end and collaborate with product, operations, and support teams to enhance satisfaction, drive retention, and build customer loyalty. This is a full-time, on-site role for a Customer Experience Manager located in Noida. The Customer Experience Manager will be responsible for ensuring customer satisfaction by managing customer interactions, resolving issues, and enhancing overall customer experience. Responsibilities include analyzing customer feedback, developing strategies to improve customer service, and effectively communicating with customers and internal teams to provide timely and satisfactory solutions. Key Responsibilities • Own and optimize the entire customer journey — onboarding, storage experience, renewals, escalations, and exit process. • Lead a small CX team, set KPIs (CSAT, NPS, first-response time, resolution time), and monitor performance regularly. • Design and implement SOPs, scripts, and training modules for customer-facing teams (support, delivery partners, etc.). • Develop feedback loops — collect insights via calls, chats, and surveys; analyze customer pain points and propose actionable solutions. • Collaborate with product and tech teams to suggest UX/UI improvements that reduce friction in customer touchpoints. • Work closely with operations to ensure service SLAs (pickup, delivery, billing, complaint resolution) are met or exceeded. • Handle critical escalations professionally and ensure issues are resolved promptly. • Regularly report customer insights and drive initiatives for retention, referrals, and upselling. Key Requirements • Bachelor’s degree required; MBA preferred. • 4-6 years in a customer-facing or experience-focused role. • Prior experience in logistics, warehousing, B2C services, or e-commerce is a strong plus. • Excellent communication (written and verbal), empathy, and problem-solving skills. • Familiarity with tools like Freshdesk, Zoho, Salesforce, or similar CRM platforms. • Data-driven mindset with proficiency in Excel/Google Sheets and basic analytics tools. • Ability to work in a fast-paced, startup environment with cross-functional teams. What We Offer • A customer-obsessed and impact-driven work culture. • Exposure to tech-first operations and direct access to founders. • Autonomy to innovate and shape customer experience strategies. • Competitive compensation and performance bonuses. Location: Noida Experience: 4-6 years in customer service, operations, or CX roles (preferably in consumer tech, D2C, logistics, or e-commerce) Reports To: Leadership Team / Co-founder To Apply: Send your resume and a brief note on what customer experience means to you at hr@storemygoods.com. Show more Show less
Company Description Store My Goods is a tech-enabled, subscription-based storage solution company founded by industry veterans and backed by notable investors. We provide affordable, safe, and secure storage solutions across India, with hubs in Delhi NCR, Mumbai, Bangalore, Hyderabad, and Pune. Our offerings range from shared spaces to private storage, catering to both small and large-scale storage needs. Committed to excellent customer service, we offer features like insurance coverage, 24x7 surveillance, and professional packers and movers. Join us in revolutionizing the storage industry! Role Title: Head of Logistics Operations – Household & Corporate Relocations Work Location : Noida Experience Required : 10 to 15 years in logistics, supply chain management, or relocation services Position Type : Full-Time, Leadership Role About the Role : We are seeking a dynamic and experienced Head of Operations to lead and scale our Packers and Movers (Relocations) vertical. This is a leadership role that demands strong operational acumen, customer-centric thinking, process excellence, and team management across multiple cities. You will be responsible for the end-to-end service delivery, partner/vendor management, customer satisfaction, and P&L of the vertical. ⸻ Key Responsibilities: Strategy & Planning: • Define operational strategies and execution plans aligned with business goals. • Identify and implement cost optimization initiatives while maintaining service quality. Execution & Operations Management: • Oversee day-to-day operations for inter-city and intra-city relocations across multiple locations. • Ensure SOP adherence and improve TATs across the customer journey (survey, packing, movement, unpacking, feedback). • Design, monitor, and streamline last-mile delivery and warehousing coordination. Vendor & Partner Management: • Develop and manage a network of relocation partners and vendors (transporters, labor, warehousing). • Ensure performance KPIs, quality control, and contractual compliance. • Negotiate rates and service-level agreements with vendors. Customer Experience & Quality: • Monitor NPS, CSAT, and complaint resolution. • Drive customer delight through seamless execution and timely communication. • Implement a feedback loop to improve services and reduce churn. Technology & Process Excellence: • Collaborate with the tech team to digitize workflows and enhance tracking, visibility, and automation. • Implement data-driven decision-making to improve operations efficiency. Team Leadership: • Hire, train, and mentor the operations team across cities. • Drive a high-performance culture and ensure accountability. Compliance & Risk Management: • Ensure legal and regulatory compliance in operations. • Mitigate risk through insurance, process controls, and background verification of vendors and labor. ⸻ Required Skills & Qualifications: • 10–15 years of operations experience, with at least 5 years in relocation/packers & movers/logistics. • Strong leadership and team management skills. • Ability to build and scale operations from scratch. • Proficiency in using tech platforms, dashboards, and operational tools. • Excellent communication, negotiation, and problem-solving skills. • MBA/PGDM or relevant degree in Logistics/Supply Chain is preferred. ⸻ Why Join Us: • Lead a fast-growing vertical in a tech-first logistics startup. • Build and scale nationwide operations with full ownership. • Work with a passionate team focused on disrupting traditional storage and relocation solutions.
Company Description About Store My Goods Store My Goods is a fast-growing, tech-enabled valet storage startup, making storage secure, affordable, and convenient across India. Backed by investors and operating in multiple cities, we’re on a mission to be the leading storage partner in India and Southeast Asia. What You’ll Do • Operations Excellence: Streamline processes, track KPIs, and ensure flawless execution. • Strategic Planning: Assist founders in market research, analysis, and growth strategy. • Growth & Marketing: Support campaigns, partnerships, and digital initiatives. • Stakeholder Management: Coordinate with internal and external stakeholders partners, vendors. What We’re Looking For • MBA fresher or 1–2 years’ experience in ops/marketing/strategy. • Strong analytical skills with exceptional communication. • Process-driven and highly organized. What We Offer • Competitive salary + performance-based growth. • Clear pathway to full-time associate role. • Direct exposure to founders in a collaborative, dynamic environment. Location: Noida | Type: Internship → Full-Time 📩 Apply at: hr@storemygoods.in
Company Description About Store My Goods Store My Goods is a fast-growing, tech-enabled valet storage startup, making storage secure, affordable, and convenient across India. Backed by investors and operating in multiple cities, were on a mission to be the leading storage partner in India and Southeast Asia. What Youll Do Operations Excellence: Streamline processes, track KPIs, and ensure flawless execution. Strategic Planning: Assist founders in market research, analysis, and growth strategy. Growth & Marketing: Support campaigns, partnerships, and digital initiatives. Stakeholder Management: Coordinate with internal and external stakeholders partners, vendors. What Were Looking For MBA fresher or 12 years experience in ops/marketing/strategy. Strong analytical skills with exceptional communication. Process-driven and highly organized. What We Offer Competitive salary + performance-based growth. Clear pathway to full-time associate role. Direct exposure to founders in a collaborative, dynamic environment. Location: Noida | Type: Internship ? Full-Time ???? Apply at: [HIDDEN TEXT] Show more Show less
Company Description Store My Goods is a tech-enabled subscription-based storage solution company with investments from Marquee Investors, VCs, and Angels. Our storage hubs are located in Delhi NCR, Mumbai, Bangalore, Hyderabad, and Pune, offering affordable and secure storage solutions for both individuals and businesses. We provide a wide range of services, including shared spaces, private storage, insurance coverage, 24x7 surveillance, fire safety alarms, and professional packers and movers. Our commitment to top-tier customer service is reflected in our comprehensive storage options and safety features, tailored to meet various storage needs. Store My Goods was featured on Shark Tank India. Overview We are seeking a motivated and enthusiastic Intern for a Developer/Tester role to join our dynamic team. The ideal candidate will contribute to building and testing scalable applications using our tech stack, which includes React.js , Laravel , PHP , Node.js , and MySQL . Familiarity with automation tools like Selenium is a plus. This role involves collaborating with developers and business stakeholders to understand workflows and logic, ensuring high-quality code and thorough testing of all products. Responsibilities Development : Write clean, scalable, and maintainable code using React.js, Laravel, PHP, Node.js, and MySQL to meet team and project requirements. Testing : Perform comprehensive testing of applications using manual and automated testing methods, leveraging tools like Selenium to ensure product quality. Collaboration : Work closely with developers and business stakeholders to understand system workflows, business logic, and requirements for effective coding and testing. System Validation : Test the entire system regularly to ensure functionality, performance, and reliability across all products. Problem-Solving : Identify and resolve bugs, performance bottlenecks, and other technical issues in collaboration with the team. Documentation : Maintain clear documentation of code, test cases, and processes to support team efforts. Required Skills Basic understanding of React.js , Laravel , PHP , Node.js , and MySQL . Familiarity with software development principles and writing scalable code. Strong problem-solving skills and attention to detail. Ability to collaborate effectively with both technical and non-technical team members. Eagerness to learn and adapt to new technologies and tools. Preferred Skills Knowledge of automation testing tools, particularly Selenium , is a strong advantage. Experience with front-end and back-end development workflows. Understanding of Agile development methodologies. Qualifications Pursuing a degree in Computer Science, Information Technology, or a related field. Basic hands-on experience or coursework in web development and/or testing. Strong communication skills and a collaborative mindset. Why Join Us? Gain hands-on experience with a modern tech stack and automation tools. Work in a collaborative environment with opportunities to learn from experienced developers and business professionals. Contribute to real-world projects that impact our products and users. Location : Noida Corporate Office
Store My Goods is a full-stack, technology-driven start-up dedicated to providing individuals and businesses with affordable, safe, and secure storage solutions. We offer a one-stop platform to meet all storage-related needs with ease. Recently validated by Mr. Peyush Bansal and Ms. Namita Thapar from Shark Tank India, we are proud to operate in Noida, Gurugram, Delhi, Pune, Mumbai, Bengaluru, and Hyderabad. As a part of our team, you will be responsible for: - Building intuitive UI components with React.js - Developing and maintaining responsive web applications using React JS, Laravel (PHP), and MySQL - Collaborating with cross-functional teams to roll out new features and enhancements - Ensuring code quality, security, and scalability - Troubleshooting, debugging, and optimizing performance Our Tech Stack includes: Mandatory: - 1.5+ Years of experience working on PHP with Laravel Framework & MySQL Preferred or Good to have: - JavaScript with React.js - RESTful API development & integration - Git/GitHub version control - Familiarity with AWS or similar cloud platforms Ready to build India's smartest storage tech Apply now and be a part of something that's moving the space economy forward. Job Location: Noida, Uttar Pradesh,
Company Description Store My Goods is a tech-enabled subscription-based storage solution company, founded by industry veterans with investments from Marquee Investors, VCs, and Angels. We provide affordable, safe, and secure storage solutions across India with storage hubs in Delhi NCR, Mumbai, Bangalore, Hyderabad, and Pune. Our services cater to both individuals and businesses, offering shared spaces as well as private storage. We are committed to excellent customer service, featuring insurance coverage, 24x7 surveillance, fire safety alarms, and professional packers and movers. As featured on Shark Tank India! Role Description This is a full-time on-site role for a Sr. Sales Executive / Asst. Manager - Sales located in Noida. The individual in this role will be responsible for identifying and pursuing sales opportunities, developing strong relationships with clients, and providing exceptional customer service. Daily tasks will include conducting sales presentations, negotiating contracts, and maintaining a high level of product knowledge. Qualifications Experience in Sales, Business Development, and Client Relationship Management Strong negotiation and communication skills Ability to conduct market research and analyze sales data Proficiency in CRM software and Microsoft Office Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field is preferred Experience in the storage or logistics industry is a plus - Multiple Positions - Location : Noida
Company Description Store My Goods is a tech-enabled subscription-based storage solution company, founded by industry veterans with investments from Marquee Investors, VCs, and Angels. We provide affordable, safe, and secure storage solutions across India with storage hubs in Delhi NCR, Mumbai, Bangalore, Hyderabad, and Pune. Our services cater to both individuals and businesses, offering shared spaces as well as private storage. We are committed to excellent customer service, featuring insurance coverage, 24x7 surveillance, fire safety alarms, and professional packers and movers. As featured on Shark Tank India! Role Description This is a full-time on-site role for a Sr. Sales Executive / Asst. Manager - Sales located in Noida. The individual in this role will be responsible for identifying and pursuing sales opportunities, developing strong relationships with clients, and providing exceptional customer service. Daily tasks will include conducting sales presentations, negotiating contracts, and maintaining a high level of product knowledge. Qualifications Experience in Sales, Business Development, and Client Relationship Management Strong negotiation and communication skills Ability to conduct market research and analyze sales data Proficiency in CRM software and Microsoft Office Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field is preferred Experience in the storage or logistics industry is a plus - Multiple Positions - Location : Noida