Store Manager

Job Description – Store Manager (Mia by Tanishq)

Store Manager – Mia by Tanishq

Location: Dombivili, Maharashtra
Contact: 9892594229

About the Role

We are looking for an experienced and customer-focused Store Manager to lead our Mia by Tanishq store. The ideal candidate will be responsible for driving sales, managing day-to-day store operations, delivering an exceptional customer experience, and leading a high-performing team.

This role requires strong leadership, operational excellence, and a passion for premium jewellery retail.

Key Responsibilities

• Achieve monthly and annual sales targets.
• Lead, coach, motivate, and develop the store team.
• Deliver an exceptional customer experience throughout the sales journey.
• Ensure adherence to brand standards, SOPs, and visual merchandising guidelines.
• Monitor store KPIs including sales conversion, average bill value, footfall, and productivity.
• Handle customer escalations and resolve complaints professionally.
• Manage inventory, stock movement, and stock audits while minimizing shrinkage.
• Coordinate with merchandising, marketing, and corporate teams for promotions and launches.
• Ensure compliance with security procedures, cash management, and operational policies.
• Prepare daily, weekly, and monthly business reports.
• Recruit, train, and onboard new team members.

Required Qualifications

• Graduate in any discipline (MBA/PGDM preferred).
• 4–8 years of retail experience, with at least 2 years as a Store Manager or Assistant Store Manager.
• Prior experience in Mia by Tanishq, jewellery, luxury retail, premium fashion, watches, or lifestyle retail is preferred.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Customer-centric approach with strong selling and negotiation skills.
• Comfortable using retail POS systems and Microsoft Office.

Preferred Skills

• Sales planning and target achievement
• Team leadership and coaching
• Customer relationship management
• Inventory and stock management
• Visual merchandising
• Store operations
• Reporting and MIS
• Problem-solving and decision-making

What We Offer

• Competitive salary
• Performance-based incentives
• Career growth opportunities
• Professional training and development
• Opportunity to work with a premium Mia by Tanishq store

Employment Type: Full-time

Location: Dombivili, Maharashtra
Contact: 9892594229

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person