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Major Incident Manager Ensono

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As an Incident Manager at Ensono, your role will involve managing critical incidents, facilitating triage calls, coordinating service restoration activities, and communicating relevant details to key stakeholders. You will ensure that ITIL-aligned Incident Management processes are followed, document details related to Major Incidents, and conduct after-action reviews to drive continuous improvement. Your responsibilities will also include participating as a global team member, coordinating incident transitions, and assisting with communications and follow-up actions. Key Responsibilities: - Managing critical incidents, including triage calls, service restoration activities, and communication...

Posted 13 hours ago

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