2 Storage Principles Jobs

NTT DATA is looking to hire a talented and motivated L1 Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As an L1 cloud engineer, you should possess a strong understanding of cloud platforms, networking, and storage principles, particularly with a focus on Azure. Your responsibilities will include cloud administration, maintenance, and troubleshooting tasks. You will be required to monitor cloud and infrastructure services to ensure smooth operations, as well as manage support tickets during assigned shifts for timely issue resolution. In this role, you will need to respond to alerts and incidents, escalating to higher-level support when necessary. You should be able to provide support at the L1 level during shift hours and have experience in updating knowledge base articles and standard operating procedures (SOPs). Additionally, you will be expected to request additional information from clients to accurately diagnose and resolve issues, as well as acknowledge and analyze client emails to provide clear guidance for issue resolution. Furthermore, the ideal candidate should have the ability to escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Experience in handling incidents, service requests, and change requests is essential. A passion for delivering exceptional customer service, along with excellent written and oral communication skills, is highly valued in this role. Basic qualifications for this position include a minimum of 2 years of overall operational experience, 2+ years of Azure/AWS experience, and 2+ years of experience working in a diverse cloud support environment in a 24*7 production support model. Preferred certifications include Azure Fundamentals, AWS Cloud Practitioner, and a four-year BS/BA in Information Technology degree or equivalent experience. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of the NTT Group, which invests over $3.6 billion annually in R&D to support organizations and society in confidently transitioning into the digital future. More information can be found on our website at us.nttdata.com.,

Req ID: 324892 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a L1 Cloud Engineer to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Preferred Experience: As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure. Cloud administration, maintenance, and troubleshooting experience. Monitor cloud and infrastructure services to ensure uninterrupted operations. Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues. Respond to alerts and incidents, escalating to higher-level support as necessary. Able to provide shift hours support at L1 level Experience in updating KB articles and SOPs. Request additional information from clients, when necessary, to accurately diagnose and resolve issues. Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues. Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution. Well experienced in handling incident, service requests, change requests. Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Basic Qualifications: 2+ years of overall operational experience 2+ years of Azure/AWS experience 2+ years of experience working in a diverse cloud support environment in a 24.7 production support model Preferred Certifications: Azure Fundamentals AWS Cloud Practitioner Four Year BS/BA in Information Technology degree or equivalent experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.