Storage Engineer

You will demonstrate a high level of technical expertise to support complex Storage & Backup devices, including SAN, NAS, and Backup solutions across all tiers, under minimal supervision. Operating in complex, highly secure, highly available, operations-centric datacenter environments and interacting with other technology domain experts as required to build and maintain the Open Systems Storage and Backups solutions in those datacenter environments. As a strong hands-on technical Administrator professional with business acumen, you will be responsible for mentoring junior team members, developing ITIL procedures, and best practices standards. Collaborating with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to customers. Assisting in change management processes, improving efficiency, and standardizing current processes. Responding to and resolving incident and problem tickets, documenting and thoroughly understanding the application architecture, system configuration across platforms, and interface with various systems to effectively resolve issues. Working closely with the customer support team to communicate the root cause of the outage, duration, and recommendations or steps to resolve issues. Participating in Service Improvement Meetings after an application outage and responding to general inquiries. Documenting incidents in the tracking tool. Critical Skills To Possess: - Storage Support - NetApp Storage - Tintri, NetBackup Preferred Qualifications: - A Bachelor's degree in computer science or a related field (or equivalent work experience),