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Mgr, Technical Support NetApp

6.0 - 10.0 years

14 - 18 Lacs

Bengaluru

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The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products This can include hardware, software, and multi-system / multi-vendor / multi-network interoperability issues The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business They will establish and maintain relationships with internal stakeholders, including Senior Management, Critical Case Team, Support Account Managers and Sales in order to drive operational excellence within su...

Posted 4 months ago

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