Summary: We are hiring a Service Desk Lead to manage and strengthen our SOC Service Desk function. This role is ideal for someone who has led IT support teams and now wants to grow deeper into cybersecurity. You will work closely with our SOC analysts, security engineers and customers to make sure alerts, incidents and service requests are handled efficiently and communicated clearly. This is a great opportunity to gain hands-on exposure to SOC workflows, security tooling, incident response processes and compliance requirements while helping shape a high-performing service desk environment Responsibilities: Lead and oversee day-to-day SOC Service Desk operations. Ensure timely handling of alerts, incidents and service requests coming from customers or SOC tools. Monitor ticket queues, follow up on aged items and act when SLAs are at risk. Act as the main coordination point between customers, SOC teams (L1 to L3) and internal technical teams. Review and validate all SOC ticket intake to ensure accuracy, correct priority and proper escalation. Maintain dashboards and reports on ticket volumes, SLA performance, escalations and communication quality. Identify gaps in communication, workflows or templates and recommend improvements. Work closely with SOC leadership to refine customer communication standards and escalation procedures. Step in as the escalation point for complex or sensitive customer issues. Help build a culture that values clear communication, accountability and high-quality service. Skills & Qualifications: 5+ years of experience in IT Service Desk / Technical Support / IT Operations, with at least 2 years in a supervisory role. Strong understanding of incident management, change management, and ITIL practices. Excellent communication, stakeholder management, and problem-solving skills. Interest in developing skills related to SOC operations Certifications: ITIL Foundation ITIL Intermediate (Incident/Service Operations) Job Type: Full-time Pay: From ₹1,000,000.00 per year Benefits: Health insurance Provident Fund Work from home
Summary: We are looking for a HubSpot Administrator who can own, optimise, and scale our HubSpot ecosystem across Sales, Marketing, and Service. This role requires strong analytical thinking, deep curiosity, and hands-on HubSpot expertise. The ideal candidate understands systems, data flows, and process improvement while navigating ambiguity with confidence. Responsibilities: HubSpot System Administration Manage HubSpot across Sales, Marketing, and Service Hubs Create and maintain custom objects, custom properties, associations Build advanced workflows including multi-object logic, branching, if/then statements Create dashboards and custom reports Manage data imports, deduplication, bulk updates and data hygiene Support integrations through APIs or tools like Zapier, Make, native connectors Process Design & Optimization Design and re-engineer business processes Map current-state workflows and identify inefficiencies Develop process documentation and repeatable playbooks Apply change management principles Balance process rigor with operational flexibility Critical Thinking & Analysis Diagnose root causes instead of treating symptoms Identify patterns, anomalies, and insights from CRM data Question assumptions and validate hypotheses Prioritise competing demands using structured frameworks Cross-Functional Collaboration Translate business needs into technical requirements and vice versa Present recommendations and insights to leadership Support sales teams across different deal cycles and models Work with RevOps, Sales Ops, and Marketing Ops Learning & Continuous Improvement Stay updated with HubSpot releases and best practices Ask strategic questions and explore “why” behind requirements Proactively suggest improvements beyond assigned tasks Iterate quickly based on outcomes Skills & Qualifications: Undergraduate degree in Engineering, Science, or equivalent discipline demonstrating analytical rigor Intellectual Foundation Strong intellectual curiosity Systems-thinking mindset Comfort with ambiguity and incomplete information Critical Thinking & Analytical Skills Strong analytical and problem-solving abilities Ability to diagnose root causes Data-driven decision-making Critical evaluation and hypothesis testing Prioritisation capabilities Process Skills : Experience in process design or re-engineering 5+ years hands-on HubSpot admin experience Workflow mapping skills Documentation and playbook creation Change management understanding Ability to balance structure and flexibility Technical Skills – HubSpot Custom objects and properties Advanced workflow building Custom reporting and dashboards Strong understanding of HubSpot’s data architecture Data imports, clean-up, deduplication API familiarity or integration experience Preferred Skills: B2B sales or services experience Understanding of sales motions Experience in RevOps, SalesOps, or MarketingOps HubSpot certifications (Admin, RevOps, Advanced Implementation) Advanced Excel for data manipulation Basic understanding of APIs & data synchronisation Strong communication and presentation skills Behavioural Competencies & Mindset Systems-Thinking Mapping interconnected processes Anticipating downstream impacts Designing scalable solutions Understanding feedback loops Critical Thinking Challenging requirements Trade-off analysis Identifying failure modes and edge cases Iterating based on learnings Intellectual Curiosity Self-directed learning Keeping up with HubSpot developments Asking clarifying business questions Suggesting proactive improvements Process Orientation Documenting processes others can follow Building systematic approaches Measuring process performance Continuous improvement mindset Job Type: Full-time Pay: From ₹1,500,000.00 per year Benefits: Health insurance Provident Fund Work from home Application Question(s): How many years of experience do you hold in hands-on HubSpot admin? Experience: RevOps, SalesOps, or MarketingOps: 3 years (Preferred)