At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for cleanroom environments, microbiology, and possess strong stakeholder communication and service delivery skills? If so, then a career with STERIS in our Life Sciences team could be a great fit for you. The Account Manager, creative thinkers and curious, will be primarily responsible for sales, technical consultation, and lead generation in their assigned territory for STERIS products to the Life Sciences industry. [pharmaceutical, biotech, vaccine, cell gene, medical device, neutraceutical and related industries]. Responsible for achieving all revenue, gross margin, and product sales objectives established by the Business Unit. Participates in the design and implementation of sales strategies, identifies prospects and opportunities presents new concepts and products, calls on Customers, and ensures optimal STERIS experience. Ensures high customer satisfaction, effectively establishes multi-level relationships with customers, and possesses excellent listening skills. Effectively manages and utilizes company provided sales resources to maximize sales outcomes while providing best solutions to the customer. Duties Business Development (60%) Achieves assigned sales quota for territory through the consultative sales process. Identifies and proactively seeks qualified sales opportunities with new and existing Customers within but not limited to, Pharmaceutical, Biotech, Medical Device, Vaccine and Cell Gene Therapy markets. Develops strategic growth plans for new and existing Customers. Creates and manages a multi-faceted execution plan with key stakeholders and decision makers leveraging all available resources Provides high level of service to Customers, including timely and accurate responses to inquiries, and to maintain/build STERIS reputation in the marketplace. Collaborates and maintains strategic partnerships with internal resources and designated channel partners to achieve high levels of Customer satisfaction Utilize CRM to capture detailed Customer notes, manage sales funnel, forecast business, maintain and build pipeline Duties - cont'd Technical (30%) Generates and presents STERIS Life Sciences products and innovative solutions using a compelling value based approach to ensure Customer satisfaction. Use question based selling approach to gain knowledge regarding Customer environment, regulatory requirements and specific needs to provide tailored Customer solution. Maintains current knowledge of regulated industry and market trends as well as technical knowledge and understanding of products and services. Attends educational workshops, reviewing professional publications and participating in professional affiliations. Educates Customers in the area of cleaning, contamination control and sterility maintenance and the features and benefits of using STERIS consumable products. Business/Administrative (10%) Communicates regularly with STERIS management, Customers, and local channel partners in order to support their needs and obtain market intelligence. Plans sales calls/travel itineraries to maximize effectiveness of sales strategies while providing timely follow-up and managing operating expenses Maintains CRM required data, updates sales funnel and top accounts as required in order to measure progress against goals. Provides accurate and on time reports as required by leadership Education Degree Bachelor's Degree in Biological Science or Other Needed Experience ↵ Bachelor's Degree in a Science Related field, Engineering (both strongly preferred) Several years of sales experience to pharma manufacturer or cGMP industry related experience required Experience in consultative selling technical products/services. Knowledge of regulated industries (cGMP, GLP, or similar) Involvement with PDA, ISPE or similar industry organization Strong understanding of Customer and market dynamics and requirements, with demonstrated ability to expand existing Customer relationships as well as develop new ones Experience using current CRMs Skills Client-focused problem-solving. Persuasion and negotiation skills. Active listening and technical aptitude. Perseverance and follow-through. Strong communications skills at all levels of the organization Self-directed, good ability to adapt and set priorities Strong business acumen, with ability to understand and monitor trends Proficiency in Microsoft Office. Must have/maintain a valid driver’s license and the ability to be granted clearance to travel globally. Valid driver's licence and ability to work a flexible schedule and travel as territory requires up to 60% STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. STERIS strives to be an Equal Opportunity Employer.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Summary As a Field Service Engineer , you are responsible for supporting the needs of our clients in Hyderabad , which directly impacts patient health and overall well-being. You perform preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical, electro-mechanical, and electronic units. You interact with customers and dealers on a daily basis and complete administrative requirements as required. Also, you will support and assist in the training of dealers’ service personnel and assist Service Manager in Customer Education Programs. As this is a territory-based position with travelling within your designated territory, ideally you are based in Hyderabad . If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on! What You Will Do Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and specialized tools by using technical manuals etc. Troubleshoot, repair or refurbish standard and special purpose equipment and systems components. Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: communicating schedule changes to the Customer Operations Department daily; computer synchronization daily; complete service reports and activities within two business days after completing a customer visit, maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager Develop and maintain effective, communicative relationships with customers, managers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded. Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to more experienced colleagues. Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues. Utilize customer protocols when entering and exiting facilities. Follows all STERIS and Customer Health & Safety protocols and procedures. Learn about STERIS solutions for our customers to enhance sales and growth in the field and pass on leads to management and sales where possible. Closely network with all FSR II and FSR III in the team. The Experience, Skills And Abilities Needed Diploma or Bachelor’s Degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field Adequate years of field working experience in hospital and medical equipment servicing and maintenance Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components Proficiency in computers and Windows software General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems. Strong organizational and problem-solving skills Ability to work independently without supervision Flexibility to handle multiple and changing priorities Ability to work flexible hours, sometimes outside “normal business hours” and travel as required The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices) Valid and clean driver’s license STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. STERIS strives to be an Equal Opportunity Employer.