Stepwise Consulting

Job Overview: We are looking for a dynamic and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with clients, ensure customer satisfaction, and drive business growth. The ideal candidate will serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a seamless customer experience. Key Responsibilities: Build and maintain long-term relationships with customers to enhance loyalty. Act as the primary point of contact for client queries, complaints, and support needs. Manage customer accounts, track interactions, and update CRM software. Understand customer needs and provide tailored solutions in coordination with sales/operations teams. Monitor customer satisfaction and gather feedback for continuous improvement. Collaborate with internal teams to ensure smooth service delivery. Identify opportunities for upselling, cross-selling, and customer retention. Prepare regular reports on customer engagement, sales, and retention metrics. Stay updated on industry trends and competitor activities to improve client strategies.