Network Operations Center Engineer III Telesign

2.0 - 6.0 years

0 Lacs

karnataka

On-site

We are seeking a NOC Engineer to join our NOC Team within the Technology Operations Organization at Telesign. As a part of the 24/7 team, you will be responsible for monitoring both internal and external systems, troubleshooting issues, and ensuring timely resolutions or escalations. Collaboration with various Telesign teams such as Tech Ops, Software Development, and Tech Support is a key aspect of this role, aiming to enhance the quality of service provided by Telesign. Your primary duties will include offering first-level technical support for Telesign's servers and network, monitoring, troubleshooting, and managing alerts concerning servers and networks across global data centers. You will also be involved in supporting traffic moves according to technical, business, and operational requirements, as well as collecting and analyzing forensic information related to issues, alerts, or customer escalations. Furthermore, you will be responsible for executing monthly Linux patching procedures, diagnosing technical problems utilizing internal tools, database queries, and log file analysis, as well as suggesting and implementing improvements in system monitoring and self-healing processes. Your role will also involve collaborating with technical peers to enhance efficiency and customer satisfaction, ensuring that customers are content with the support they receive. To be successful in this role, you must be able to work in shifts as per a 24/7 schedule, possess advanced knowledge of Linux, SQL, and networking, along with 2-5 years of relevant experience. Strong analytical and problem-solving skills, attention to detail, and the ability to work well under pressure are essential. Additionally, you should be self-organized, proactive, and possess excellent communication skills to handle multiple priorities effectively. Preferred qualifications include a working understanding of technical concepts such as REST API, Java, PHP, Ruby, C#, Python, familiarity with Atlassian tools, and experience in Telecom and Messaging (CPaaS, SMS, Voice, telecom data, Carrier ecosystem). IT-related certifications would be an added advantage. Join us in this dynamic environment where your skills and expertise will contribute to the success of Telesign and ensure customer satisfaction through efficient and effective support services.,

Posted 3 days ago

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