State Head

Job Description

Designation: State Head - Collection Agency Job Description Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across PAN India locations, through a team of Field Executives and Field Supervisors We are a leading collection agency specializing in debt recovery and financial services. With a strong commitment to ethical practices and customer-focused solutions, we strive to set the standard in the collections industry. We are seeking an experienced and driven State Head to lead our state-wide operations, ensuring optimal performance and regulatory compliance. Motivation and maintaining minimal attrition for team FOS & Telecaller aligned to respective zone to drive consistency in performance Manage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicators Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements Compliance Ensure compliance with business policy, collections procedures and audit requirements Monitor compliance and audit requirements with down team during location visit Measures of Success (Define the Outcomes expected of the role) Compliance score Skills set required As the State Head, you will be responsible for overseeing all collection activities within the designated state. You will lead regional managers, optimize recovery strategies, ensure adherence to compliance standards, and drive performance improvements. Your strategic vision and leadership skills will be crucial in achieving state-level targets and maintaining strong client relationships. - Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions - Strong team management skills. - Well versed in MS-Excel. - Forecasting skills - Good communication and interpersonal skills with evidence of teamwork and collaboration - Excellent listening,problem solving, analytical skills and Conflict management skills Must Have Qualification Post-Graduate / Graduate Degree or equivalent educational qualifications Loans and Credit Card knowledge along with good understanding of Collection Processes Relevant Experience in the field. Minimum 5-10 Year Required in Collection Process. * 3-4 years Team management experience in Collections. Preferred Industry: Loan / Credit Card / Banking Collections Role: State Head - Collection Agency Employment Type: Full Time, Permanent Education: Any Graduate / Postgraduate Job Type: Full-time Salary: Negotiable Job Type: Full-time Pay: ₹50,000.00 - ₹75,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Vaishali Nagar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) License/Certification: DRA (Debt Recovery Agent) Certificate (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person