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Senior Manager-Training & Quality Golden Opportunities

11.0 - 15.0 years

0 Lacs

chennai, tamil nadu

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As a Senior Manager-Training & Quality in Gurgaon, you must have 11+ years of industry experience in Quality & Training domains within the contact center customer service sector, particularly in banking processes such as fin crime, fraud, and disputes. It is essential to have exposure to various improvement frameworks like six sigma and lean, with a preference for Six Sigma Black Belt certification due to the global scale and impact of the role. Your successful track record should demonstrate improvements in performance against quality, efficiency, and effectiveness metrics, consistently meeting or exceeding contractual service level requirements. Strong client-facing skills, exceptional com...

Posted 5 months ago

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