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Learning And Development Executive Hitech Digital Solutions

1.0 - 3.0 years

0 - 0 Lacs

ahmedabad, gujarat

Work from Office

Role & responsibilities: Conduct training needs analysis by collaborating with team leaders, managers, and quality analysts to identify skill gaps and training requirements. Design and develop comprehensive training modules including induction, soft skills, product knowledge, and process training for new hires and existing employees. Organize and facilitate classroom sessions, virtual training, and on-the-job coaching for agents and supervisors. Coordinate with multiple stakeholders to schedule and execute training plans without disrupting ongoing operations. Maintain training calendars, attendance records, and post-training feedback to assess effectiveness. Monitor training outcomes by anal...

Posted 1 month ago

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