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4.0 - 9.0 years
7 - 17 Lacs
gurugram, delhi / ncr
Work from Office
Key Responsibilities: The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations. The ability to create forecasting and scheduling to that forecast is crucial. This position requires some evening and weekend availability ...
Posted 1 month ago
2.0 - 7.0 years
4 - 8 Lacs
thane
Work from Office
JOR RESPONSIBILITIES People Management (where applicable) Demonstrate and ensure to instill a culture in the team that match our I am JLL core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer Manage and coach team Develop and sustain a high-quality well motivated team Ensure high staff morale, trust and work ethics Actively support an environment that supports teamwork, co-operation and performance excellence within team Assist in mentoring and enabling Training & Development of team members Client/Stakeholder Management Deliver excellent customer service to meet on-site client s expectations Build and develop effective relations...
Posted 1 month ago
2.0 - 7.0 years
4 - 8 Lacs
bengaluru
Work from Office
JOR RESPONSIBILITIES People Management (where applicable) Demonstrate and ensure to instill a culture in the team that match our I am JLL core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer Manage and coach team Develop and sustain a high-quality well motivated team Ensure high staff morale, trust and work ethics Actively support an environment that supports teamwork, co-operation and performance excellence within team Assist in mentoring and enabling Training & Development of team members Client/Stakeholder Management Deliver excellent customer service to meet on-site client s expectations Build and develop effective relations...
Posted 1 month ago
2.0 - 7.0 years
4 - 8 Lacs
Bengaluru
Work from Office
JOR RESPONSIBILITIES People Management (where applicable) Demonstrate and ensure to instill a culture in the team that match our I am JLL core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer Manage and coach team Develop and sustain a high-quality well motivated team Ensure high staff morale, trust and work ethics Actively support an environment that supports teamwork, co-operation and performance excellence within team Assist in mentoring and enabling Training & Development of team members Client/Stakeholder Management Deliver excellent customer service to meet on-site client s expectations Build and develop effective relations...
Posted 5 months ago
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