3.0 - 6.0 years

10 - 18 Lacs

Gurugram

Hybrid

Interested candidates can directly apply via below link: https://jobs.amdocs.com/careers/job/563431001831462 Required Technical Competencies: Working knowledge of Microsoft tools like Office, Word, Excel. Working knowledge of incident management tool like Jira and monitoring and logs analysis tools like Splunk, Argos , Grafana , SOAP UI will be an advantage. ITIL/ITSM knowledge and certification would be an added advantage. Having exposure to telecom domain. Excellent Communication Skills. Willingness to learn drive issues towards resolution. Infrastructure Background: Experience in managing server deployments, ensuring server health, and monitoring certificate validity. Proficiency in configuration management and troubleshooting infrastructure-related issues. Strong understanding of log analysis using tools like Splunk, Argos, Grafana or similar logging solutions. Ability to perform advanced triaging by analyzing logs to identify root causes of infrastructure issues. Proficiency in manual testing for rapid issue verification and basic sanity flow checks, utilizing tools like Postman/curl for API testing. Experience in working in ambiguous situations, working under pressure, and flexible work hours (across multiple time zones) Required Behavioral Competencies : Effective Communication & Stakeholder Management: Ability to independently lead war-room discussions with multiple stakeholders and provide rapid, clear responses to customer queries. Adaptability & Resilience: Ability to work effectively in ambiguous situations, under pressure, and with flexible work hours. Sense of Urgency & Ownership: Production-oriented with a strong sense of urgency and sensitivity to production requirements. Analytical Thinking: Good analytical skills , coupled with the ability to systematically approach and resolve complex problems. Collaboration & Teamwork: Ability to work effectively within a team environment, fostering cooperation and knowledge sharing. Incident management often requires coordinated efforts across multiple teams. Proactive Learning & Continuous Improvement: Demonstrated commitment to learning from incidents, identifying areas for improvement, and implementing changes to prevent recurrence. Decision-Making & Judgment: Ability to make sound decisions under pressure, often with limited information. This includes prioritizing tasks and determining the best course of action.

Posted 7 hours ago

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