Post Merger Integration - Organizational Change Management & Communication Lead About the team Acquisitions are a core part of Wipros growth strategy and have been a significant contributor to the growth journey of Wipro over the years. To maximize value from M&A, Corporate Development function has holistic capabilities from Deal Execution to Post Merger Integration Excellence. This role is part of the M&A Integration team, within the Corporate Development function at Wipro. M&A Integration team is our Global Integration Management Office, which delivers maximum value on Wipro acquisitions through designing, leading and executing cross-functional integration plans of our acquired entities. We ensure our acquired entities are seamlessly integrated in Wipro without any disruption to business and clients, and employees feel comfortable and engaged. We are Wipro brand ambassadors, and the first face of Wipro that welcome our acquired entities to the company. We are a team of seasoned leaders with vast experience across M&A integration, program and project management, change and communication management, and deep operational domain expertise and strategies to seamlessly integrate acquired entities in Wipro. We commit to excellence, innovation and empathy; we ensure all that we do is consistently of a high standard. About the OCM Team and the Job: Organizational Change Management (OCM) team plays a pivotal role in M&A integration. This team comprises of Wipros ambassadors who warmly welcome acquired entities into the Wipro ecosystem, allowing them to experience our culture and values firsthand. We are seeking a proactive Organizational Change Management (OCM) lead with over 8 to 12 years of experience. The ideal candidate will prioritize the employee experience of acquired entities and work collaboratively with the integration team to deliver this experience. This role requires the ability to lead, influence, and engage stakeholders at all levels within Wipro and the acquired entities. The OCM lead will manage multiple integration programs simultaneously from change management strategy, planning to change execution and adoption and change measurement. The OCM Senior Manager / Manager works closely with the Integration Program Manager and the Integration Lead for aligning change management approach, activities, and deliverables to the overall integration strategy and plan, which outlines the steps necessary to combine the business, operations, cultures, and systems of the merging entities with Wipro. Primary Responsibilities: Shape the change management strategy, approach, and roadmap, with best-of-class change management methodology and lead the change management plan execution to integrate acquired entities into Wipro. Prepare detailed and customized change management plans, keeping the acquisition objectives in mind to support acquired entitys adoption across various integration tracks / areas for an acquisition (e.g. Finance, HR, IT, Legal, Facilities, Procurement, Immigration, Sales Operations, Risk Management, Talent Acquisition etc.). Coordinate with the track leads of Wipro and the acquired entity to understand the track-specific plan, identify and document the impacts on acquired entity workforce in detailed change impact assessment. Conduct detailed stakeholder analysis to develop and execute robust, comprehensive stakeholder engagement and communications plan. Design and facilitate project initiation/kick-off, team building, change management workshops to support Integration leads in their engagement of the acquired entitys senior leadership. Conduct org change management discovery workshop in partnership with Wipro track leads and document the findings as an input to the overall change management strategy and plan. Develop and engage change champion communities. Develop and deploy communication campaigns, content, and change readiness assessments in collaboration with the process owners, subject matter experts, and graphic designers. Influence the integration approach and plan in view of delivering a superior change / employee experience for the acquired entitys employees. Establish and execute the change management governance including integration readiness assessment on the assigned integration project. Conduct Training Needs Analysis and develop and deploy a Training Curriculum in partnership with the track leads / subject matter experts. Conduct culture assessment and develop and deploy culture change/integration approach, roadmap, and plan. Role Demands: Excellence in stakeholder analysis and engagement Excellence in stakeholder engagement to engage senior stakeholders in Wipro and acquired entities. Excellence in process understanding Ability to understand cross-functional processes across Business, Delivery, Finance, HR, Marketing, Administration, etc. This is required to understand areas of convergence and divergence in processes of both organizations. This will enable strong Change Impact Assessments leading to effective change action plans. Outstanding communication skills Ability to build a strong rapport with extended teams within the acquired organization. The candidate must have good networking skills to work across different multi-cultural and multi-functional teams towards a focused goal. Also, she/he must be comfortable in interacting with and presenting to senior business leaders in both acquired entity and Wipro. Global delivery Wipro acquires companies across the globe and ability to navigate global environments in view of distinctive cultures and ways of working is a must. Personal Drive Strong drive with a can-do attitude and a strong desire to learn. The candidate must be committed to making a positive lasting impact. Managing Ambiguity and Lack of Information Since every integration is unique, the candidate must possess the ability to succeed in an environment with ambiguities and uncertainties. Strong Mix of Strategic Thinking & Execution The role requires that the candidate must be able to think strategically and tailor change management approach to the overall integration context. The candidate will also need to execute the plan for change, communications, and training, identify risks and mitigations to the plan, and deliver to timelines. Qualifications, Experience and Skill Set required: Post-Graduate / Advanced Degree (e.g. Masters/ MBA) OCM Senior Manager - preferably with a work experience of 12+ years, and OCM Manager - preferably with a work experience of 8+ years in Org Change Management, Communications, and Training. M&A experience is a definite plus but not essential. Proven track record in change management M&A integrations or other complex system integration programs either within a publicly traded company or a top-tier strategy or operations consulting firm Clarity in thinking and expressing through written and verbal mediums Demonstrated ability to deliver on multiple projects and priorities Strong analytical, strategic and innovative thinker with creative problem-solving Strong communication skills active listening and empathy clearly reflected during interactions Proactive, self-starter, and focused on outcomes .
