16.0 - 20.0 years

0 Lacs

maharashtra

On-site

As an Assistant General Manager - HRO Delivery Lead, you are expected to have a minimum of 16 to 20 years of experience in the role of HRO Global Delivery Lead. Your primary responsibility will be to provide leadership and governance to the Account/Accounts Shared Service Program. This includes driving process rigor, achieving business outcomes, enhancing customer experience, ensuring controls and compliance, and establishing strong partnerships with internal and external stakeholders. Your duties will involve overseeing Staffing Programs to ensure the identification of the right skill set, timely onboarding, and training processes. You will be held accountable for the overall P&L, which includes revenue and margin management. Additionally, you will be in charge of managing the transformation journey across multiple clients during the Sales and Delivery cycle, focusing on strategic business outcomes. Collaborating cross-functionally with stakeholders in HRO business process improvements to simplify operations, accelerate cost savings, enhance employee experience, and improve effectiveness will be a key aspect of your role. You will also be responsible for transitioning delivery accounts towards Cognitive operations by leveraging Robotics, Analytics, AI, and Agentic AI effectively. Your expertise in critical thinking and problem-solving skills will be crucial in resolving issues and identifying improvement opportunities. With deep experience in the HR BPS industry across various verticals such as Manufacturing, CPG, FMCG, Retail, Energy & Resource, you will manage 3-5 accounts across geographies with knowledge of pre-sales and transitions methodologies. Building and maintaining excellent customer relations, strong client management and leadership skills, interpersonal skills, as well as effective verbal and written communication and presentation skills are essential requirements for this role. If you have exposure to HR Tech implementation such as Workday, SAP SF, or Oracle HCM, it will be considered an added advantage. Proficiency in M365 suite applications, Global HCM tools & solutions, exposure to ERP and automation tools will also be beneficial for this position. Time management, risk and issue management, along with strong critical thinking, creative problem-solving, and analytical skills are critical for success in this role.,

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