Job
Description
In this role, you will be responsible for developing relationships with users across the business, including Hiring Managers, Chief of Staff, Sourcing, and Suppliers. You will perform on-boarding, maintenance, and offboarding activities in the Non-Employee Management System (NEMS). Working as part of a team, you will provide onboarding support to a wide spectrum of Senior Stakeholders. Key Responsibilities: - Meet productivity and data quality targets - Manage incoming requests via ServiceNow with accurate tracking and timely updates - Provide detailed updates to requestors - Provide excellent customer service to both internal and external clients - Collaborate with the team to ensure tasks are completed effectively Qualifications Required: - Minimum 2 years' experience working in an administrative or business office environment using in-house computer systems such as Windows and the Microsoft Office package - Minimum 1 year of experience in relationship management with internal and external clients/stakeholders demonstrating excellent customer service abilities - Previous experience in Back Office/Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems preferred - Technical or associate degree in Business Administration - Risk and control knowledge - Excellent written and verbal communication skills in English (Spanish proficiency is a plus) - Accuracy and attention to detail - Ability to learn new applications quickly In addition, the role may involve using various software applications such as Outlook, Word, Excel, and Zoom. In Outlook, you will need to manage emails, calendar, contacts, and create signatures. In Word, you may need to search for content in existing documents related to onboarding tasks. In Excel, you will create workbooks, manage data, and use basic formulas. Experience using Zoom for scheduling and joining meetings will also be beneficial. If you have complementary skills or require further information, please refer to the details provided above or contact the recruiter for assistance. In this role, you will be responsible for developing relationships with users across the business, including Hiring Managers, Chief of Staff, Sourcing, and Suppliers. You will perform on-boarding, maintenance, and offboarding activities in the Non-Employee Management System (NEMS). Working as part of a team, you will provide onboarding support to a wide spectrum of Senior Stakeholders. Key Responsibilities: - Meet productivity and data quality targets - Manage incoming requests via ServiceNow with accurate tracking and timely updates - Provide detailed updates to requestors - Provide excellent customer service to both internal and external clients - Collaborate with the team to ensure tasks are completed effectively Qualifications Required: - Minimum 2 years' experience working in an administrative or business office environment using in-house computer systems such as Windows and the Microsoft Office package - Minimum 1 year of experience in relationship management with internal and external clients/stakeholders demonstrating excellent customer service abilities - Previous experience in Back Office/Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems preferred - Technical or associate degree in Business Administration - Risk and control knowledge - Excellent written and verbal communication skills in English (Spanish proficiency is a plus) - Accuracy and attention to detail - Ability to learn new applications quickly In addition, the role may involve using various software applications such as Outlook, Word, Excel, and Zoom. In Outlook, you will need to manage emails, calendar, contacts, and create signatures. In Word, you may need to search for content in existing documents related to onboarding tasks. In Excel, you will create workbooks, manage data, and use basic formulas. Experience using Zoom for scheduling and joining meetings will also be beneficial. If you have complementary skills or require further information, please refer to the details provided above or contact the recruiter for assistance.
