As a Head - B2C at our leading NBFC in Gurgaon, you will be responsible for spearheading the B2C segment, driving business growth, enhancing customer experience, and leading a high-performing team. Your role will involve managing the P&L for the B2C segment, optimizing the customer journey, developing digital lead generation strategies, and collaborating with cross-functional teams to improve operational efficiency. You will also be expected to mentor a team focused on innovation and customer satisfaction, while staying updated on market trends and competitor activities to identify growth opportunities. We offer a competitive salary with performance-based bonuses, professional growth opportunities, and a dynamic work environment. The ideal candidate should have proven experience in B2C operations with strong P&L management skills, expertise in digital marketing and customer acquisition, and a good understanding of home loan and LAP processes. Additionally, leadership skills, proficiency in data-driven decision-making, and a bachelor's/master's degree in Business, Marketing, Finance, or related field are required. 5-10 years of experience in B2C leadership, preferably in fintech or lending, along with knowledge of the Indian home loan market, will be advantageous. If you are ready to take on this challenging role, please send your resumes to resume@staffiaa.com with the subject line "Application for B2C Head - P&L Head". Join us in our journey to drive business success and deliver exceptional customer experiences. Regards, Utprerika Srivastava Lead HR Manager Staffiaa Contact: 6307183014,
The company is looking to hire a Head - B2C for a leading NBFC in Gurgaon. As the Head - B2C, you will be responsible for overseeing the B2C segment, managing P&L, optimizing the customer journey, and leading a high-performing team. Your role will be instrumental in driving business growth, improving customer experience, and ensuring cost efficiency. You will have the opportunity to work in a dynamic and collaborative environment with competitive salary packages and performance-based bonuses. Professional growth opportunities are also available for individuals who demonstrate leadership skills and a customer-first approach. Key responsibilities include managing the P&L for the B2C segment, overseeing the entire customer journey from lead generation to loan disbursement, developing strategies for digital lead generation and customer acquisition, optimizing loan conversion processes, and using data-driven insights to enhance customer journeys and operational efficiency. Additionally, you will lead and mentor a team focused on innovation and customer satisfaction, collaborate with tech teams for seamless loan processing, and monitor market trends and competitor activities for growth opportunities. The ideal candidate should have proven experience in B2C operations with strong P&L management, expertise in digital marketing, lead generation, and customer acquisition, a strong understanding of home loan and LAP processes, leadership skills with a customer-first approach, and proficiency in data-driven decision-making and tech-driven operations. Qualifications for this position include a Bachelors/Masters degree in Business, Marketing, Finance, or related field, 5-10 years of experience in B2C leadership preferably in fintech or lending, and experience in the Indian home loan market is a plus. To apply for the position of Head - B2C, please send your resumes to resume@staffiaa.com with the subject line "Application for B2C Head - P&L Head. Thank you. Utprerika Srivastava Lead HR Manager Staffiaa Contact: 6307183014,
As the Head - B2C for the leading NBFC in Gurgaon, your role will involve overseeing the B2C segment, managing P&L, optimizing the customer journey, and leading a high-performing team. You will play a crucial role in driving business growth, enhancing customer experience, and ensuring cost efficiency. Key Responsibilities: - Manage the P&L for the B2C segment - Oversee the entire customer journey from lead generation to loan disbursement - Develop strategies for digital lead generation and customer acquisition - Optimize loan conversion processes - Utilize data-driven insights to enhance customer journeys and operational efficiency - Lead and mentor a team focused on innovation and customer satisfaction - Collaborate with tech teams for seamless loan processing - Monitor market trends and competitor activities for growth opportunities Qualification Required: - Proven experience in B2C operations with strong P&L management - Expertise in digital marketing, lead generation, and customer acquisition - Strong understanding of home loan and LAP processes - Leadership skills with a customer-first approach - Proficiency in data-driven decision-making and tech-driven operations You will have the opportunity to work in a dynamic and collaborative environment with competitive salary packages and performance-based bonuses. Professional growth opportunities are available for individuals who demonstrate leadership skills and a customer-first approach. Qualifications for this position include a Bachelors/Masters degree in Business, Marketing, Finance, or related field, 5-10 years of experience in B2C leadership preferably in fintech or lending, and experience in the Indian home loan market is a plus. To apply for the position of Head - B2C, please send your resumes to resume@staffiaa.com with the subject line "Application for B2C Head - P&L Head. Thank you. Utprerika Srivastava Lead HR Manager Staffiaa Contact: 6307183014,