Staff User Experience Designer

Job summary

As a Staff UX Designer, you will lead the design strategy and execution for a significant area of our core product portfolio. You are an expert user of multiple design tools, a mentor for less senior designers, and a leader in advancing design excellence with senior leadership and cross-functional stakeholders. You excel at product discovery and can effectively utilize a range of user research methods, which leads to data-informed designs and innovation that drives business impact. You will collaborate across disciplines and product areas and represent UX in product strategy meetings, communicating the user's voice in a way that clearly connects to company-wide objectives.

What you will do

• Develop and prioritize customer use cases and pain points for your product area.
• Partner with PM and dev leads to negotiate and champion UX requirements and best practices successfully.
• Conduct various types of research with customers, colleagues, and stakeholders to develop innovative design solutions and future project features.
• Collaborate with teams outside your product area to ensure a cohesive experience across the DigiCert product suite.
• Drive the team's plan for completing UX initiatives and provide transparent and frequent communication.
• Develop innovative data-driven designs that accomplish vital business goals.
• Mentor and support less senior designers.
• Effectively and efficiently communicate research, concepts, and plans to leadership.
• Experience presenting to executive leadership and using quantitative and qualitative data to influence decisions and priorities.

What you will have

• 8+ years of hands-on UX experience demonstrating increasing levels of responsibility.
• Experience creating and conducting external user research with customers.
• Expertise in commonly used industry patterns and interaction design.
• Experience working on a complex technical B2B product suite.
• A portfolio demonstrating the use of data to drive design decisions.
• Experience using Figma to deliver prototype concepts and dev-ready designs using Dev Mode.

Nice to have

• Experience using Pendo
• Experience in cybersecurity

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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